SUMMARY

• I Mohammed Farooqui, a Cisco Certified Network, Voice & Video Collaboration Professional and has more than 13 years of IT experience, all of his experience is relevant in using the required skill sets and is being presented for the role of Sr. IP Network /Voice Engineer/ Video Collabaration. (Technical Analyst).
• UCCE (Unified Contact Center Enterprise) Work with Finesse 10.1. Resolve the login Issues, Set up LCP, ACD and RCP ports in CUCM, Silent Monitoring issue, BnS adapter issue using Sales Force, CVP, work, Login the servers and make correction the CVP & IVR scripting, Problem with call routing issues, IC Portal, Adding the agents to the UCCE IC Portal by colen the agent in UCCE Server. Use voice recording system Colababrio and Nice.
• Educate the agents with login issues, call transfer, Phone book. Connecting inbound and outbound call issue. Working with eloyalty team, phone vendor like At&t and Verizon.
• Troubleshoot the agent's Cisco desktop phone with ACD & Mobile agents with LCP ports.
• Colon the new agents in the UCCE group.
• Expertise in the areas of Internetworking, Data Communications, Server Operating Systems and Virtualization Technologies
• Special emphasis in the utilization of Cisco Routers and Switches .Routing protocols such as RIP, IGRP, EIGRP, OSPF and VoIP networks. Nexus 2000 & 5000 series.
• Expertise in Cisco Unified Communications Manager (CUCM)7.x, 8.x 9.x & 10.x Call Manager Express (CME), Cisco Unity, Cisco Unity Connection, Cisco Unity Express, voice gateways, UCCE 7.5 (MGCP,SIP,H323,SCCP),and voice applications. Working knowledge in VOIP environments and installing security, and VM Ware as well as IVR and CVP, Trouble shooting and support for UCCE & UCCX.
• Use the end points VCS, CTS, SX 20, EX90’s DX 70’s, DX 80’s MX 200, MX 300, Polycom RMX 2000 & RMX 4000 etc.
• Familiar with managing Cisco Unified Call Center Managers, UNITY voicemail systems, H323 and SIP voice gateway, Lan/Wan and System Integration and also an Lab Administration.
• Trouble shoot & Conduct Webex meeting, Jabber, Lync. Video Endpoints. TMS.
• Good communications skills & Do change management and change control of all VOIP phones and Video endpoints. Do the testing and create test plans excel sheets.

TECHNICAL SUMMARY:

Hardware: Cisco Routers - 2501, 2513, 2524, 2800, 2900,7206, 7505, 7507, 7513 Cisco Switches - Catalyst 2924 XL, 3524, 3548, 3550,3560, 3750 6506 Cisco Firewall - PIX 520, ASA. Cisco IP Telephony - CUCM (4.X-10.X), Gatekeepers, Voice Gateways, Cisco Unity, Cisco Unity Connection, CME, Cisco Presence, Cisco IP Communicator, Cisco IP Soft Phone, Cisco 792X, 794X, 796X IP Phones, IPCC Express. EX90 s SX20 S DX 70 & DX80 s. Use CUCM 10.5 Version. IP phones 7942, 7965. 8945, 8851, 9951 & 9971. Protocol Analyzer - Network Associates Sniffer Network Monitor - PRTG, What sup Gold CISCO 12.1(13),12.2(13)T4, 5.0(2)

Operating Systems: IBM AIX 6.1/5.3/5.2/5.1 , Red Hat Linux, Windows Server 2008/2003, Sun Solaris 9, Novell Netware 6, Zen Works 6.5, GroupWise 6.5,Windows XP, Windows 8,Microsoft BackOffice, Windows 2003 Server, Windows 2003 Server, Windows 2000 Advanced Server, Windows NT Server, Citrix Metaframe.

Virtualization: VMware VSphere 4/3.5, ESX 4.0/3.5, LPAR&VIO

Office Tools: Microsoft Office, Office 365, Outlook, Exchange Server, Remedy V7, system Data Communication system configure Lan/Wan Network, Aruba wireless network.

Networking: TCP/IP, NIS, NFS, NIM, DNS, DHCP

Database: IBM DB2, Oracle 7.x/8i/9i, SQL Server 7.0/2000, Red Hat Linux, Win 2003 & 2008 server.MS EXCEL, TMS.

Protocols: H323. SIP, MGCP, SCCP, H.264, RTP, TCP/IP, SNMP, RIP, EIGRP, OSPF, and STP & BGP.

PROFESSIONAL EXPERIENCE:

Confidential,

San Jose, CA

Responsibilities are:

• Working in the Telepresence Units. Provisions SX 20, EX90’s DX 70’S DX80’s MX 200, MX 300
• Provision all the end units in CUCM .Create DID’s from TMS database.
• Use TMS 4.0 version the for scheduling the conference rooms, upgrade TMS to version 14.0 for the CUCM.
• Trouble shoot the end points, in the CUCM 10.5 version, Create Excel sheet for deployment of all the end points in different locations to Install the end points, conduct team meeting, do the testing for all the VCS and CTS end points check the call status, Call Transmitting, Jitter & Packet Loss in all the end points testing. Install Cisco Jabber for users & troubleshoot, Webex, Webcast & Jabbar
• Add new users in CUCM and provision it. In quite rooms install all DX 70’S & DX 80’s in the public mode. Upgrade all the DX’s to the new version like 10.2.14 etc.
• Provisions and trouble the IP Phones for the users in the CUCM.
• For all the new employees or Executives work on Tandberg 360 devices & trouble it and provision all the tandberg devices.
• Trouble shoot & support video End Points EX90, MX 300, MX700 & MX 800.
• Use solar winds to monitor all network device and see the alerts.
• Tanberg devices.
• Troubleshoot IP phones 8945 & 9971, Extension Mobility devices. Upgrade CUCM 10.X
• Use Service Now ticketing systems to resolve the day to day tickets in queue.

Confidential,

Memphis, TN

Responsibilities

• Support 2000 CAD ( Cisco Agent Desktops) agents.
• Login issues to CAD, Silent Monitoring issue
• Trouble shoot VOIP Phones 7965 issue, Voice Mail issues. Resolve daily tickets.
• Trouble PG’s ( Peripheral Gateway) in the Registry. Building new PG’s in the different location.
• Conduct daily Webex meeting at different location. Trouble shooting CUP server for Jabber and Webex.
• Support 3900 Users Agents in UCCE environment.
• Using CAD & install Finesse 10.x Upgrade the CUCM to 10.x Trouble shoot video ends for SX 20, EX90 and CTS 3000 end points at different location.
• Working with routers & switches upgrade routers to 2800 series to 2900 Series and also voice gateways from 2841 to 2941.
• Trouble teleco lines with PRI connections work with ISP and you use Solar winds to monitor and alters .
• For Qos we trouble shoot the bandwidth issue and use wireshirk and Snippers to capture the packets. Check the voice & video quality issues.

Confidential

Lincolnshire, IL

Responsibilities

• Works as VOIP Engineer. Migrate all 6000 Walgreens stores from Nortel phones to Cisco IP
• Upgrade the Call Manager from 8.6 to 9.0 do the cut-over & do the migration of all the Cisco IP phones and faxes. Do testing all Cisco IP phones.
• Upgrade from old Cluster to New cluster. Transfer all the stores of Walgreens NG 2.0 to Power storesto Cisco ip phones.
• Troubleshoot the Voice gateways 224 & 248. Trouble shoot the Routers & Switches to Power stores of Walgreens.
• Trouble shoot CER 8.6 add subnets in ERL of Emergency Responders for 911 calls.
• Install Jabber to the remote user for Web conferencing.
• For all the users in using instant messages by Iphones, Tablets, Laptops and Deskphones which are 9971 & 8945 IP phones.
• Daily trouble shoot the tickets in BNC remedy system for in house and outside customers at different location of the stores.
• Do test plans in excel sheet. Design the documents of the new stores using Windows Visio .write the scripts of the router configuration of the stores and make the script ready for the Walgreens stores, work in Data Centre to design and trouble the blades servers which have 9 units.
• Build the new cluster with CUCM & Unity connection. Install new Conference phones 8833 and 7937.
• Video Conference using web & Web cast meeting to the different locations.
• Trouble shoot Video & Audio before the conference starts with other location, using the Protocol H.323.
• Set up E.164 for international dialing. Help the team mates in the cut over in different location.
• Do the test plans of the Cisco IP phones, printers & Fax lines.
• Upgrade the Call Manager from 9.x to 10.x Upgrade the Publisher and Subscirbers. Resolve 911 issues, trouble the router and switches when the technician is installing or upgrade the router or switch in the each trouble. Help the field technician to install the router or switch in the each stores. Make a test plan to test inbound and outbound calls. Test 911 calls. Setup the voice mail.

SAP

Confidential

Sanfrancisco, CA

• Work as VOIP Engineer upgrade CUCM 8.6 to CUCM 9.1 using SIP, get 200 DID’s from AT&T connect all the 200 phones IP phones 8945 video phones.
• Set their Voice mail in the unity and cooperate email accounts.
• Set up the VPN Phones for remote users in different locations which is use 7942 phones.
• Set up the voice gateway 248 and SIP trunks, using H.323 & SIP for video conferences using SX 20’s & EX90’s using telepresence server 2.2 set up the conference rooms for meeting using webx and webcast meeting or blue jeans to conduct the meeting and upset the audio and video telecast for web conferencing to different locations.
• Day to day clear the tickets for internal and external customers in BMC Remedy ticketing systems using help desk systems.
• Set the Jabber soft phones for remote users which works as a VPN Phones and set the jabber for chat for communication for the internal and external customers in the laptop,desktop and ipads.
• Document all the trouble shooting problems and put daily meeting and discussion on the share points.
• Schedule weekly team meetings to the other locations and get the upgrade from the other locations like any problems with CUCM Servers, telephone issues, jabber softphone issue. Network or server issues. Use Solarwinds to monitor all the servers from different locations.
• Answer the phones and resolve daily tickets for all the customers.
• Work with AT&T or vendor like Presidio or fusion strom to configure the gateways or cube problems to make sure there is no bugs in the SIP Trucks.
• Configure the ports in the switch to new phone lines in all users location and install all 7937 Cisco Polycom phones in all the conference rooms and make sure all the phones working the in the hoteling area at work location because any visitor from other location visit they can use hotelling phones.
• Make sure all the phone booth phones are connected. Provide weekly report on the share point.
• For the all remote customers we have to VPN Certificate to all the customers in CUCM.
• Work on hunt group for 1-800 numbers for sales and marketing people.
• Migrate user using Mitel phone system to Cisco IP phones.
• Trouble shoot all Video End points, CTS 3000, IX9000, EX90's, SX20's. Meeting place,
• Test the audio & video quality to get 1080p resolution. Install Jabber to the new users.
• In their Tablets, IPad or in their Laptops.
• Make sure all voice quality is clear, using the codec g.711 & g.729 for wan link.
• Install the Cube in the network because one end they use h.323 and another end of the cube is connected to the SIP protocol. Troble CVP and IVR scripting if needed.
• Support all 2500 UCCE CAD agents, login issues, transfering calls within CAD, Phone book issues, Silent Monitoring issues & supervisor desktop issue. Daily we use remedy ticketing system to resolve the issues.

Confidential 

Minneapolis, MN

• Work as a CUCM 8.6, installation, registration of the IP Phone. Work on Mobility devices using Shoretel routers.
• Setting up the 3000 IP Phones in all the Confidential stores in US & Canada. Troubleshooting the IP Phone .
• Set 911 call which is emergency responders. Set up Voice gateways. Configure proxy settings.
• Set up the voice mail, email using unity .
• Setup the Remedy ticketing system for trouble shooting the tickets and generate the voice tickets.
• Register the ip phones in CUCM and Mobilty devices LG 4 Phones. Configure the printers and fax machines. using Shortel Routers.
• Set the call center using UCCX and UCCE. Installing &Configure V224& V248 voice gateways. Set up DID phone number and Call routing. EHR Testing, Inbound and outbound calls through call manager. Install the protocols SIP, H.323 & MGCP.
• Configure G.729 &G. 711 codec. Update the daily reports.E.164, SW 6500 Series.
• Work as a Voice Network Architect, design implement, configure voice gateway 3845, 3825, troubleshooting IP Phones, set up the emails account, Voice mail and Set up the Remedy ticketing system.
• Upgrade all the DX’s to the new version like 10.2.14 etc.. Provisions and trouble the IP Phones for the users in the CUCM.
• For all the new employees or Executives. Work on Tandberg 360 deviceSs & trouble it and provision all the tandberg devices.
• Working VCS endpoint SX 20, EX 90. conduct webex meeing through Jabbar. Troubleshoot and support all video end points. Monitoring tool use solar winds.

Confidential

Austin Ave, IL

Network Engineer

• Work on CUCM 7.X. Unity and set up their email and voice mail pin.
• Resolve tickets in Remedy System usingBMC Software. Register phone in CUCM.
• Assign numbers, troubleshoot telco, switches, 3560's & 3750's.
• Involved in upgrading the software for wireless phones for Verizon, At&T, Sprint and T-le.
• Setup international & national dial plans.
• Set up phones in the right partitions. Use Whats up Gold, VPN
• Setup Active Directory, Work with Cisco ASA Firewall,Troubleshoot gateways in Call manager, Knowledge
• key mobility technologies and protocols, such asVPN (IPSec, SSL/TLS), SIP, HTTP,WAP (1.2, 2.0), XHTML,
• XML, SMS, MMS, GPRS, WCDMA and CDMA 2000
• Strong verbal and written communication skills &.Strong troubleshooting skills.
• Architecture and network design
• Migration from 3COM 3300 Switch to Cisco 3750's
• Provide support in networking technology which is LAN/WAN, hubs, routers and switches.
• Engineering in Data, Voice & video networks.

Confidential

San Francisco, CA

Network Engineer

Responsibilities:

• Install 500 IP Phones 7942, 7945, 7960. 7071 and upgrade their phones with PSTN Phones.
• Migration from 3com 3300 switches to cisco 3560's, 3750's
• Configure and upgrade IOS for switches
• Install Cisco ASA firewall & Enterprise data voice and video networks.
• Setup voice mail pin and set up email in Unity.
• Troubleshoot IP phones and register with the phone with right mac address.
• Establish and operate the network and test
• Support LAN/WAN hardware, like hub, Bridges and Cisco routers.
• Configure TCP/IP and Back-up tapes. Work in Data Center and clean up the cables and wires.
• Check for available ports in the switches. Spilt voice over IP.
• Daily conference calls with teams. Maintain networks and provide technical support to Internal and external network.
• Strong communication skills and team work.
• Working knowledge of Microsoft Word, Excel, Visio, and image documentation.
• Responsible and knowledge of inter-connecting Cisco Hardware ·
• Familiar with RJ45,568 Wiring, 5 or 6 Category wiring and testing
• Familiar with fiber Installation and that includes end to end fiber testing
• Knowledge of copper, fiber and wireless test equipment
• Familiar with straight thru/crossover/rollover cables.
• Test the Network protocols & writing Test Plan, Reviewing the Test Plan, Executing the Test cases
• OSPF, BGP, ISIS & STP.

Confidential

San Jose, CA

Network Engineer

Responsibilities:

• Install, maintain, and repair server hardware for Cisco Unified Communications Systems.
• Install, maintain, and repair server hardware for Audio Video systems
• Install, maintain, and support Cisco IP phones
• VOIP stress testing and QA of Unified Communication environment
• Experienced Asterisk PBX system administration
• Communicate and document accurate status of work in progress and completed with supervisor and team members
• Maintain OS and application backup operations for Cisco Unified Communications and Fax Management system
• Troubleshoot all Audio/Video equipment problems, coordinating with outside vendors as appropriate.
• Perform appearance and preventive maintenance visits to all conference rooms, all Videoconferencing Rooms (VC connections, wires, peripherals, speakers, etc.)
• Monitoring and Troubleshooting CISCO 3600 and 7513 High end Routers.
• Configuration and Installation of CISCO 800, 1700, 2500 and 2600 Routers.
• Configuration and Installation of Cisco Layer 2 switches.
• Network Performance Monitoring and Report generation.
• Configuration of RIP, RIP V2, IGRP, EIGRP and OSPF.
• Update and Maintain logs on any operational or support failures.
• Configuration and Implementation of Static and Default Routing.
• Backing up and Restoring the Cisco IOS and Router Configurations.
• Configuration, Installation and Remote Trouble Shooting on CPE Routers (1700-3600 Series CISCO Routers).
• Configuration and Maintenance of Cisco Voice Gateways series VG 224/VG 248.
• Configuration and Maintenance of Internet Cisco IP Phones (Soft and Hard) series 7937/40/42/60/70.
• Use the CCM (Cisco Call Manager) Admin database software to configure ports, create group pick-up calls, and modify the status of the customers' phone as and when required, according to their requirement.
• Daily checking & maintaining of IPCC locations PRI.
• Configured Call manager features such as Call Park, Group Pick up, Extension mobility.
• Configuring and Troubleshooting SRST (Survivable Remote Site Telephony).
• Monitoring experience on RTMT and CUOM Tools.
• Backing up and Restoring the Cisco IOS and Router Configurations.
• Report generation (Daily and Weekly) for Network Uptime and LAN uptime.
• Configuration and Implementation of Static and Default Routing.
• Configuration and Support for site to site VPN.
• VLAN Configuration, Inter VLAN and Spanning Protocols.
• Responsible for planning, documenting and creating Windows server 2003.
• Responsible for installing, configuring and maintaining windows 2000 & 2003 servers.
• Managing File system, creating file systems, checking for error report on servers.
• Creating Users, Groups and working user security settings and password administering.
• Worked on paging spaces, planning and configuring to increase server performance.
• Perform automated testing such as Cisco Voip and Unified Communications.
• Worked with Layer

Confidential

San Ramon, CA

Engineer/ VoIP Engineer

Responsibilities:

• Maintain over 2000 toll free numbers and associated terminations and features on AT&T network.
• Successfully completed over 50 business request while maintaining voice traffic with no issues.
• Created, maintained and monitored call routing and call volumes for a 400+ agent call center.
• Provided subject matter technical expertise to senior managements, clients, internal business partners, and peers to help understand all clients call routing design.
• Managed a team of developers during multiple changes of management. Responsible for managing intake of requests and distribution to the developers, coordinating with business units their needs and timeframes and supported call routing applications across the AT&T network.
• Reduced Cost by over $100,000 by eliminating unused terminating voice traffic with no issues.
• Installed and configured CUCM 6.x, 7.x.
• Test and Certify Cisco IOS (12.2(8)T and 12.2(13)T) for AT&T EVPN Network (MPLS).
• Installed and configured Publisher and Subscribers.
• Adding IP phones to the Cisco Unified Communications Manager database using auto-registration.
• Used BAT to add IP phones to Cisco Unified Communications Manager.
• Configured an MGCP gateway using T1 PRI to connect to the PSTN in CUCM.
• Configured a Cisco IOS Gateway for MGCP.
• Configured a second MGCP gateway for redundant PSTN access.
• Configured VoIP Dial Peers and Codec’s.
• Implemented CoS for internal calls.
• Implemented IP routing principal and IP addressing technologies.
• Configured and maintained Cisco Call Manager, Unity and related Cisco Unified Communications configurations.
• Handled SRST, Voice Routing Protocols, QoS and Voice Gateways and even maintained network engineering framework.
• Configured a Route Plan using MGCP Gateways that includes a Route Group, Route list and Route pattern.
• Implemented Digit Manipulation on the CUCM.
• Implemented Calling Privileges in CUCM.
• Created and Managed Device Pool, Partitions and Calling Search Space in CUCM.
• Video teleconferencing solutions (advantageous).
• Managed Cisco's IP telephony and IPCC Contact Center Enterprise.
• Monitored call manager, ICM Call Center systems, UNITY voicemail, IVR and CVP.
• Create and maintain Route Pattern, for all IPT Locations.
• Implemented Call Coverage in CUCM.
• Used the CCM (Cisco Call Manager) Admin database software to configure ports, create group pick-up calls, and modify the status of the customers' phone as and when required, according to their requirement.
• Configured Call manager features such as Call Park, Group Pick up, Extension mobility, IPMA.
• Managing and configuring IP-Telephony Cisco Conference server for Conferencing.
• Creating and Managing Hunt Group, Hunt List & Hunt Pilot.
• Implemented media resources such as Conference Media Resource, Meet-Me Conferences, MOH Audio files.
• Configured CUCM phones to send calls to Voice Mail.
• Configured Cisco Unity for integration with CUCM.
• Configured Cisco Unity Subscribers and Voice-Mail boxes.
• Installed Cisco Unified Video Advantage and configured the Maximum Bandwidth for a Video Call.
• Configured Call Admission Control for a limited WAN link.
• Configured SRST on Cisco IOS Router and CUCM.
• Configured Cisco Unified Extension Mobility.
• Configured Cisco routers/switches for VoIP - including quality of service (QOS) guarantee of voice and data integrity.
• Configured and managed 5000 IP phones for 50 locations with devices ranging from 7911/7912, 7920/7921, 7960/7961 and 7970/7971.
• Implemented EIGRP, OSPF, IS-IS, BGP for enterprise ISP connectivity.
• Implement spanning tree operation in a hierarchical network.
• Implemented VLANS and inter-vlan routing, Frame Relay
• LAN/WAN design and implementation using Cisco routers, hubs and switches.
• Implementing & Filtering Traffic using Access control list (ACL) and configuring NAT/PAT.
• Setting up VLAN & Configuring ISL Trunk on Fast - Ethernet Switches, Changing Switches port to the respective VLAN.
• Adding new Static routes, New Vlan groups and Private IP addressing.
• Creating and managing VLAN on the switches and VPN on the firewall.
• Enabled remote users to access corporate LAN with VPN connectivity.
• Testing Cisco VoIP network utilizing QoS and DLSw.
• Installed and Managed Cisco Call Manager Express and Unity.
• Installed and Managed Cisco Unified Presence
• Upgrade Cisco Routers, Switches and Firewall (PIX) IOS using TFTP.
• Design and Support multiple customer test lab environments.
• Provided support (troubleshooting and performance) for AT&T customer networks.
• Responsible for designing and implementation of customer’s network infrastructure, Setup VOIP network CCM 4.x, Unity Voice mail system.
• Configured routers so that a basic IP telephony call can be completed.
• Successfully integrate a basic IP telephony network into the existing PSTN.
• Registration of IP phones with Call Manager.
• Administration of Cisco Call Manager.
• Managed inter-cluster trunk for IP-WAN.
• VPN client and IPSEC VPN tunnel management.
• Implement QOS (classifying, marking, treatment, traffic policing and shaping)
• Trouble shooting RIP, OSPF, BGP, TCP/IP & Knowledge of MPLS protocol, Frame Relay.