Technician Resume Raleigh, NC - Hire IT People

SUMMARY:

Trained computer support professional that is transitioning into a new career path.
Has a demonstrated ability to integrate computer skills, customer service experience, and related education to exceed technical, business, customer requirements, and overall company goals.
Committed and motivated employee focused on the success of the team, the solutions, the company and its values, while also maintaining individual success.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE:

Confidential, Raleigh, NC

Technician

Responsibilities:

Confidential, Raleigh, NC

Deployment Technician

Responsibilities:

Troubleshot, diagnosed, and repaired computer and laptop problems to ensure quality service to the hospital patients
Swapped out old monitors for new ones and tested for functionality
Reimaged Windows XP and Windows 7 operating systems
Renamed computers to prepare for a new hospital software roll - out
Pushed printers onto renamed computers
Accurately documented all name changes into the hospital system
Assembled computers and established connections to the existing network
Installed encryption software onto Windows 7 desktops and laptops to ensure maximum security of PC data

Confidential, Raleigh, NC

Network Technician

Responsibilities:

Established network connections for over Confidential to insure employees’ ability to continue their daily functions
Disassembled and reassembled Confidential for a local governmental agency office
Established VoIP for over 500 telephones to insure employees’ ability to continue providing outstanding customer service to their clients
Assisted in the proper packaging for moving Confidential to insure equipment was in working condition when it reached its destination

Confidential, Knightdale, NC

Food Service Specialist

Responsibilities:

Confidential

Food Service Specialist

Responsibilities:

Supervised up to 8 personnel and placed them into positions to prepare meals in a timely manner and maintain the constant cleanliness of facility
Provided excellent customer service and escalated issues beyond my scope to management as needed
Prepared meals for upwards of 300 personnel and ensured quality meals were served
Managed and maintained over $10,000 of Food Service Equipment