Network Administrator/Helpdesk Coordinator Resume Scottsdale, AZ - Hire IT People

TECHNICAL SKILLS:

Networking: Introductory Routing and Switching Protocols, Linux/Unix Permissions, Avaya VoIP Manager

Hardware: Networking Cables, Switches, Routers, Hubs, and other Datacenter Equipment, TLM hardware

Software: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, VPN, Program Installations & Configurations

Business: Customer Service, Quality Assurance, Management, Cabling Installations, Surveillance, Telephony

PROFESSIONAL EXPERIENCE:

Confidential

Network Administrator/Helpdesk Coordinator

Responsibilities:

Assist with desktop and printer support for end users.
Run voice and data lines for the network, installs.
Works with vendors and 3rd party services to maintain network equipment through coordinating service calls and allowing remote access to company equipment
Works with Avaya VoIP IP Office Manager system to create extensions, users, and DID’s
Setup of One - X mobile application to cross connect Android and Apple smartphones to the AvayaIP Office Manager System (MDM).
Assist with setup for TLM time management system hardware using Aspire hardware
Installs Autodesk/AutoCAD software on Engineering PC’s through distributed license software
Installs Setup programs for new user PC’s in accordance to company policy that includes Adobe, Java, Microsoft suite, McAfee ePO, Infor XA, Great Plains, IBM System I, and VPN software
Experience with NEC Aspire PBX setup for phone users in the internal public branch exchange
Works with senior IT staff to setup and swap switches, routers, and servers in the IT closets
Participates in weekly IT meetings with corporate leadership
Signs off in invoices for the IT department for equipment, service contracts, and vendor projects
Participates with occasional audits of edge devises distributed to end users.
Experience with Apple tablets, Lenovo tablets, and Surface Pro 4 tablet troubleshooting, program installation, and user setup.
Responsible for changing backup tapes on a weekly basis.
Responsible for equipment recovery and equipment decommissions.
Responsible for retrieving Outlook data for IT Audits and legal request
Provided support for iPhone and Android users for applications like Outlook, Horton connect, and troubleshooting connectivity issues with Avaya’s one-X mobile application.

Confidential, Scottsdale, AZ

Cook-Packager

Responsibilities:

Performed basic duties as a cook including food preparation, cleaning, and general upkeep of the restaurant facilities

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Network Administrator/helpdesk Coordinator Resume

Scottsdale, AZ

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