Jr. System AdministratorÂ Resume Irving, TX - Hire IT People

SUMMARY:

To work at the position of a windows systems administrator and utilize my technical skills to manage the computerized systems employed at the organization.
To gain effective experience of installing systems and correcting errors to ensure trouble - free technical support for the employees.

TECHNICAL SKILLS:

Experience with Windows NT4 Server through Windows Server 2012 R2
Knowledgeable about Group Policy usage within an Active Directory environment
Skilled in conducting deployments of Symantec Antivirus & Sophos Antivirus Solutions
Proficient with the installation and administration of Microsoft Office Suite
Built custom enterprise Windows 7 and 10 OS images
Installed Vmware ESXi Host 5.5 and 6.0 on servers in a data center environment
Knowledgeable about daily administration of Palo Alto Firewalls
Preformed enterprise vulnerability scanning and remediation of those threats

PROFESSIONAL EXPERIENCE:

Confidential, Irving, TX

Jr. System Administrator

Responsibilities:

Confidential, Fort Worth, TX

Senior Service Desk Technician

Responsibilities:

Works with Active Directory to manage software installation for desktop and laptop computers
Helps test software compatibility with Windows 7 64bit
Manages and tracks new and existing computer inventory
Researches new technology and presents its usefulness to management
Improves data recovery results on fail hard drives
Creates documentation for service desk Tier 1 and 2 support
Helps with creating a knowledge base for the Service Desk
Mentors phone support section of the help desk
Tested User State Migration Tool usefulness for data recovery
Warranties and replaces faulty Dell hardware
Tested usability of legacy programs on XP mode within Windows 7

Confidential, Dallas, TX

Desktop Support, Contractor

Responsibilities:

Was the sole member of desktop support and maintained a ticket queue system to resolve end user problems for the Dallas Central Library and the 26 branches of the system
Managed multiple Organizational Units within Active Directory that control the way public and staff computers function
Resolved issues with Group Policy and placement of user and group accounts within certain organizational units
Worked with a mixed environment of roaming and static user profiles on Windows NT 4 through Windows Server 2003 R2
Crafted custom Windows 2000 and Windows XP software when new hardware models are being prepared for deployment
Created and maintained Symantec Ghost images for all of the Library hardware models
Utilized multiple technologies that allowed remote usage of the end user computer in conjunction with telephone communication
Supported over 1,200 public and staff computers for The Dallas Public Library System
Assisted the Library System with client migration from the Alpha Library System to the Polaris Library System
Resolved client problems during and after the migration to the Polaris Library System

Confidential, Fort Worth, TX

Desktop Support, Contractor

Responsibilities:

Performed installations of Windows XP using Ghost software on computers running Windows 2000 and Windows XP
Helped with the manual installation of McAfee Anti-Virus 8.0i on computers that did not receive the automatic software update
Worked in a help desk type environment with other software technician and problem resolution individuals
Supported computers from many different vendors such as HP desktop, IBM M-Pro workstations and ThinkPad laptops.
Became familiar with the U.S. Government ITAR (International Traffic in Arms Regulations) restrictions on software for clients in sensitive areas

Confidential, Fort Worth, TX

PC and Network Technician

Responsibilities:

Assumed Network and System Administrator responsibilities
Instrumental in migrating company computers and its network from an NT 4 domain to a Windows 2000 Active Directory domain
Supported and managed over 100 users with 5 total servers
Deployed several Dell and HP servers
Developed a method to perform an automatic installation of the client operating system and applications
Utilized existing parts to build a server for the Mattec System, saving the company $3,500
Managed an asset tracking list for company-owned computer equipment valued over $200,000
Performed basic and advanced telecom and data cable installation
Created a map of the facility to pinpoint all voice and data connections
Planned and installed all new network and telecom connections