SUMMARY:

• Expert level in installing, configuring, and monitoring Confidential ESXi 5.0,5.,5.5 and Microsoft Confidential V virtualization platforms
• Highly experienced in designing, configuring, and troubleshooting Microsoft Active Directory, 2003, 2008, & 2008 R2
• Experienced in configuring and managing Confidential C7000 Blades in an Enterprise infrastructure
• Designed, configured, and installed MS Exchange 2003, 2007, & 2010 for multiple large size clients
• Highly skilled in Microsoft SCCM designing, policies creation, and deployment of application
• Proficient in configuring and maintaining Citrix Xen App for medium to large size businesses
• Skilled in the following SAN technologies: iSCSI, HBA’s, Fibre Channels, LUN’s,
• Highly experienced in TCP/IP and all sub protocols .e.g. SMTP, SNMP, FTP.etc
• Knowledgeable in the following networking protocols: IP, TCP/IP, NetBIOS, UDP, PPP, SMTP & POP Protocols
• Experienced with backup platforms Symantec Exec, Confidential AppAssure, and Acronis Backup
• Highly experienced in client side operating systems. Microsoft Windows, XP, 7, 8.
• Configured, monitored, and managed Black Berry Enterprise 10.0
• Skilled in the advanced functionality and troubleshooting in the latest handheld operating systems: IOS 7, Android 4.4.2, and Blackberry O.S. 10.2
• Thorough knowledge of Cisco VPN, Juniper, RSA Authentication, and Microsoft PPTP and authentication Platforms
• Skilled in monitoring entire health of network infrastructures using Solar Winds Network Performance Monitor, and Confidential Site Scope enterprise solutions
• Experienced in client database management programs: Clarify CRM, Microsoft CRM, and Commit and Confidential UMCDB
• Thorough working knowledge of Symantec Norton Ghost, Partition Magic, and Microsoft SysPrep imaging solutions
• Skilled in LAN cable infrastructure installation
• Thorough working and management knowledge of Citrix Remote Solutions
• Extensive experience working with remote applications e.g. Dame ware Remote, Kaseya, Log Me In Professional, Team Viewer, and VNC Remote
• 2 + Years’ experience working in a Linux environment
• Worked and supported Macintosh Operating System for over 5 years to high level managers
• Configured and monitored Cisco 800,1900, & 2900 Series Routers and Brocade switches
• Skilled in working with VOIP protocols and Cisco 7940 Series phones
• Configured, troubleshot, and monitored Cisco Catalyst 2960 series switches
• Received the” Confidential 2008 Customer Service of the Year Award”

TECHNICAL SKILLS:

Networking: Cisco VPN, VOIP protocols, Cisco 7940 Series phones, Fibre Channels Microsoft PPTP, IP, TCP/IP, NetBIOS, UDP, PPP, SMTP & POP Protocols, FTP

Remote Applications: Dame ware Remote, Kaseya, LogMeIn Professional, Team Viewer, and VNC Remote

Database Management: Custom Relations Management (CRM) Microsoft CRM, Commit, Confidential UCMDB

Software: Symantec Norton Ghost, Citrix XenApp, Linux, Symantec Exec, Confidential AppAssure, Confidential ESXi 5.0/5/5.5, Microsoft Confidential V, Active Directory 2003/2008/2008 R2, Authentication Manager (RSA), Solar Winds, Acronis Backup, Partition Magic

Operation Systems: MS Windows XP/2007/2008, Windows Server (SCCM), Apple iOS 7, Android 4.4.2, BlackBerry O.S. 10.2, BlackBerry Enterprise 10.0, Macintosh Operating System

Applications: MS Exchange 2003/2007/2010 , MS Windows Suites

Hardware: Cisco 800/1900/2900 Series Routers/Brocade switches, Cisco Catalyst 2960 series switches, LAN/WAN, Juniper, Confidential C7000 Blades - San Tech iSCSI, HBA’s, LUN’s

PROFESSIONAL EXPERIENCE:

Senior Windows Systems Engineer

Confidential

Responsibilities:

• Provides Level 3 support for all critical and non-critical virtualization and server escalations
• Assists in operation of Confidential 5.5 and 6.0 Virtualization Infrastructure
• Manages uptime of over 1800 virtual machines and 200 Confidential Enterprise Class Blades
• Performs Change Management operations ensuring projects are completed to Confidential standards and policies
• Coordinates external onsite vendor support for Level 1 critical outages ensuring all are resolved within 4 hour timeframes
• Assists with racking, mounting and configuration of Confidential C7000 Chassis enclosures and blades.
• Provides 24/7 on-call support for all America’s
• Performs weekend and nightly projects per client’s project specific requirements
• Manages U.S physical Confidential Blade infrastructure using Confidential One View and Virtual Connect Enterprise Manager

Senior Windows Systems Engineer

Confidential, Washington, DC

Responsibilities:

• Lead Windows Platform Team in managing entire Confidential infrastructure comprising over 600 virtual machines and 32 physical hosts
• Consulted and implemented upgrading Confidential ESXi infrastructure from 4.1 to 5.1 latest platform,
• Lead new Confidential team in VDI designing and implementation
• Upgraded MS Exchange environment from 2007 to 2010
• Performed MS SQL 2008R2 Disaster Recovery failover procedures in conjunction with government SLA requirements
• Daily monitoring and as needed configuring of Confidential P4500 SAN Architecture and Confidential storage devices
• Provided daily monitoring of uptime and resolution of MS SQL Database connectivity issues
• Managed remote enterprise network environment comprising 12 Confidential
• Provided detail level reporting of Confidential and Windows infrastructure recommendations to high level Federal management
• Performed administration, and configuration of BlackBerry Enterprise Server 10 and MS Exchange 2010 for organization
• Provided team lead experience training new system administrators and developing best practice government standard policies
• Developed Microsoft Lync 2013 design project and assisted with implementation
• Highly familiar with Change Control policies and adhering to strict standards

Senior Windows Field Systems Engineer

Confidential

Responsibilities:

• Provided multiple clients direct consulting services regarding server upgrades, network optimization, and resource utilization
• Configured Cisco 5500 series firewalls and Brocade 6510 switches
• Performed numerous Active Directory upgrades of Microsoft Server 2003 to Server 2008R2.
• Migrated multiple MS Exchange environments from 2007 to 2010, Intermedia, and Microsoft Cloud 365 platforms.
• Daily management of Confidential SAN PS-400E backup and storage hardware.
• Configured and managed Citrix Xen App for multiple large sized clients.
• Managed numerous backup solution of Symantec Backup Exec 10.0, Confidential App Assure, and multiple online backup solutions
• Reported directly to Executives and Point of Contacts to provide weekly network health assessments.
• Managed enterprise level network for one of Confidential ’s largest client’s consisting of Cisco 2900 Series Routers, 3 ISP’s, and multiple Brocade WLAN mobility controllers
• Provided as needed support of SQL Express, SQL 2008 R2, and SQL 2012 database integrity, restoration, and failover support

Windows Systems Engineer

Confidential

Responsibilities:

• Managed over 100 Client Servers/Clients network infrastructure
• Worked on an everyday basis in Active Directory and Microsoft Exchange
• Provided Clients with Server Deployments, Upgrades, and Maintenance Solutions
• Assists with modifying Group Policy and Active Directory side permissions
• Experienced managing and configuring Citrix Xen Desktop and Citrix XenDesktop for multiple medium/large size clients
• Worked closely with third party vendors such as Juniper, RIM, Symantec, and Microsoft in providing extended support to our client base
• Monitors health of clients LAN, and WAN infrastructure to ensure optimal bandwidth utilization and to maximize uptime

On- Site Systems Administrator

Confidential

Responsibilities:

• Ran Day to Day Hands-On Technical Operations
• Provided desktop side support to over 150 users in a highly professional and corporate environment
• Managed Active Directory and MS Exchange
• Monitored and managed Blackberry Enterprise Server
• Performed new Confidential E4300 laptop imaging and migration upgrades
• Assisted with maintenance of internal SharePoint website
• Performed network printer and external device upgrades
• Worked with Confidential to assist with internet and email outages

OnSite Systems Administrator

Confidential

Responsibilities:

• Managed Active Directory and MS Exchange Services
• Performed windows based scripting
• Provided onsite client side facing support to 100+ users
• Performed racking and mounting of new servers and components

Network Support Technician/Engineer

Confidential

Responsibilities:

• Responsible for maintaining Active Directory and MS Exchange and on clients Domain Controller
• Manages, Monitors, and maintains a dedicated onsite Blackberry Enterprise Server
• Worked onsite as a dedicated systems administrator to provide direct IT support
• Assisted with deployment of new laptops, servers, and migrating data
• Provides remote desktop and server monitoring utilizing remote tools
• Provides assistance configuring remote access platform Citrix
• Works with Postini and Barracuda firewalls as spam filtering platforms
• Provides Confidential Rack Server and Router Management support to an organization with over 200+ users
• Input cases and time critical issues into Microsoft CRM Database Management system
• Received the most customer positive surveys annually in the organization exemplifying superior customer service skills

Computer Repair Technician/Owner

Confidential

Responsibilities:

• Provided In-Home Computer Repair and Networking Services to Northern Virginia, Maryland, and Washington D.C area
• Served Small Businesses throughout the Virginia metropolitan area
• Member of the Small Business Chamber of Commerce

PC Repair Technician

Confidential

Responsibilities:

• Exclusive in-store IT technician repairing over 99.9% of company’s computer related IT issues
• Provided phone support for end-user computer and networking issues
• Worked in computer sales department providing consultation on small business and in-home networking requirements