Service Now System Administrator Resume

SUMMARY:

Over 9 years of experience as an IT Professional, including 5+ years of experience as a ServiceNow Suite developer and Administrator with extensive experience on Technical implementation of various ServiceNow Modules.
Certified in ITIL V3 Foundation.
Certified Service Now System Administrator.
ServiceNow Analyst with experience on implementing end - to-end Service Catalog, Incident Management, Configuration & Asset Management, Change Management, Knowledge Management and Release Management
Involved in managing system configurations, gathering and documenting user and process requirements, developing workflow customizations, and performing quality assurance testing, user acceptance testing and third party integration for Service Now platform.
Excellent hands on Configuration and customization of Help Desk, Change/Incident/Problem Management Modules including: Business Rules, Client Scripts, Dictionary Overrides, UI Policies and UI Actions based on user requirements.
Experience developing ServiceNow applications from business requirements and technical design documents.
Experience in creating scripts like Client Scripts, Catalog Client Scripts, UI scripts and UI Policies.
Experience in Implementing Single Sign On (SSO) using SAML 2.0 with Windows Active Directory and LDAP
Experience in Inbound Email Integration and created Outbound Email Notifications using Email Templates.
Experience in Client Script/Calling server side code using Glide Ajax in Client Script.
Customized Scripting on Service Catalog/Email Template/Workflow script.
Experience in Server Script (Business Rules/Script Include/Service Catalog) and good understanding of Server/Client API.
Experience on DISCOVERY and setting up MID servers and populating CMDB
Responsible for configuring and setting up Service-now (ITSM) Information Technology Service Management application, including the maintenance and support in the implementation of all modules.
Designed, documented and tested web services using C#, .Net and Visual Studio.
Tested and implemented applications built using Python.
Excellent Interpersonal skills, Communication skills, Documentation Skills, problem solving ability, Analytical and Programming skills in High speed, Quality conscious and Multi-tasked environment.
Goal oriented professional with excellent customer service skills and technical background and the ability to quickly grasp new skill sets.

TECHNICAL SKILLS:

Programming Languages: Core java, J2EE, C/C++, Python

Operating Systems: Windows-98/NT/2000, Linux 7, UNIX

Application Tools: Netbeans6.9.1, Dreamweaver CS4, Service-Now (ITSM Tool)

Languages: C,SQL, Java, XML, JavaScript, Ajax, HTML, CSS, Python, C Sharp

Databases: Mysql5.0.1, DB2, Oracle11g, Microsoft SQL Server 2005

Networking: LDAP, SSO, ITIL, Web Services

PROFESSIONAL EXPERIENCE:

Confidential

Service Now System Administrator

Responsibilities:

Designed, documented and tested web services using C#, .Net and Visual Studio.
Tested and implemented applications built using Python.
Excellent Interpersonal skills, Communication skills, Documentation Skills, problem solving ability, Analytical and Programming skills in High speed, Quality conscious and Multi-tasked environment.
Customized Scripting on Service Catalog/Email Template/Workflow script.

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