System Analyst/System Administrator Resume , Marshall, MI - Hire IT People

SUMMARY:

Proven success in a variety of disciplines including project management, technical documentation, report writing, training, customer service and leadership within the Information Technology industry
Strong analytical problem solver
Contract negotiations and develop RFPs
Successful Project Management
Cost - savings and LEAN process improvement driven
Effective trainer and coach

WORK EXPERIENCE:

Confidential, Marshall, MI

System Analyst/System Administrator

Responsibilities:

Write clinical and financial reports using SAP Business Objects (Power Insight) and Cerner DVDev CCL
Project lead for the Query Management Committee managing development for custom clinical reports
Work within vendor managed environments, managing objectives affecting government reimbursements
Clinical data analysis
Support and modify inbound / outbound Cerner interfaces
Develop and publish policies in Policy Manager
Assist with go - live activities for multiple systems upgrade projects
Lead and support Meaningful Use Stage 2 and Patient Portal projects
Modify CCL (Cerner SQL Control Language) scripts to build reports
Manage and oversee daily claim files for Blue Cross / Medicare (Cerner ProFit/Revenue Cycle)
Project Manager for the Query Management Committee
Publish technical and non-technical documentation for the IS Department
Project Manager for implementing a new $550K IP phone system for over 1,000 users across 15 facilities
Provide automation initiatives during Lean Projects - Streamed lined inpatient surgery scheduling work flow

Confidential, Battle Creek, MI

Systems Analyst

Responsibilities:

Project manager for numerous initiatives including new web site development, IP phone system upgrade, dictation system implementation and planning of a new data center
Developed request for proposals and managed competitive bidding processes
Involved in succession planning in anticipation of senior management retirements
Provided support and monitor quality assurance in technology to all healthcare providers within the region
Administrative functions included schedule meetings to collaborate with customers and lab technicians to improve processes in services rendered by Confidential
Published technical and non - technical documentation
Worked closely with Pathologists in supporting the voice recognition system
Monitored and managed ORACLE tables and disk space on the AIX server
Modified CCL (Cerner Control Language) SQL to build reports
Manage/Modify Cerner OpsJobs

Confidential, Kentwood, MI

Regional Manager

Responsibilities:

Provided support and monitored quality assurance to clients in the Central U.S. region for calibration
Leader of strategic planning customer service team
Influenced business partners to complete several special projects
Successfully managed department budget
Recommended and implemented process improvements
Trained and mentored customers and technicians with Confidential . including radiation safety training
Assisted in developing new business methods to increase customer base and productivity
Provide monthly productivity reports to CEO for review
Obtained the RSO (Radiation Safety Officer) certification from the Federal Government, NRC to lead a team of technicians safely in an environment with computers containing radioactive material
Oversee and analyzed distrometry reports to insure minimal exposure to nuclear material sources

Confidential, Battle Creek, MI

Field Service Engineer

Responsibilities:

Assisted with development and deployment of new processes which increased productivity
Collaborated with interdisciplinary team members towards achievement of optimal clients goals
Managed time reporting, technical documentation, inventory database files, weekly expenses within corporate budget guidelines, and update certifications annually
Ensured orders were charged to proper internal accounts to maintain sound financial records
Completed tasks with minimum supervision and delivered or exceeded expectations
Managed data backup and recovery in all environments for Home Depot, Target, Target Pharmacy, Citi Bank, State Farm Insurance and Allstate Insurance Company
Successfully trained and mentored several Field Service Technicians
Provided software and hardware server support within Windows Server, AS400 and AIX support
Performed onsite PC equipment repair, replace components, run diagnostics to identify failures