SUMMARY:

• Linux/Unix/Windows/OSX/Mobile Systems Administration & Project Development support history. Consistent record working hands on in 24/7 live customer facing roles, completing projects ahead of schedule, automation and streamlining processes and exceeding expectations often with limited resources.
• Completion of Sys Admin CentOS/MySQL instance transfer management project at ServiceNow in ½ scheduled contract time
• Creation of Yahoo 24/7 Site Reliability Engineering Division for highest Revenue division with 50% of scheduled team resources and without first - level manager; required simultaneously training and onboarding new systems and existing monitoring/processing duties, worked weekend and weekday 12 hours shifts.
• Supported All Windows/Mobile/Level3/Sharepoint+ Systems Management at Confidential in English, French and Spanish on day/swing and graveyard shift for US and EU
• Creation of LRN Company Help desk, handling 50% of originally slated 4 person team responsibilities and all scope determination and hiring. Managed all UX/UI design/support for help desk
• Created UX/UI design upgrade for Distinctive homes, decreasing load speed by 80%, helped company double market coverage and circulation
• Development of virtual tour in Photoshop/Flash for Distinctive Homes prior to market adoption
• 10 Years hands on project support in Tier I, II and III Site Reliability, Support Desks, Rollouts, Migrations
• Linux/UNIX System support at Application, Storage, Network and Computing Layers
• Version Control, CVS, with Perforce, checking in/out repository, sandbox, updating, review, approvals,
• Cloud platform and technologies, creating/installing/configuring VM/virtual machines, VMWare, KVM, Parallels, VirtualBox
• Familiar with development methodologies, Agile/Scrum, Waterfall etc.
• Network troubleshooting, ifconfig/ipconfig, ping, strace, traceroute, netstat, nslookup, host
• Alert/event Monitoring & Ticketing with Nagios, Netcool, Gomez; Serena, Service Now, Siebel, Bugzilla
• Bash/Shell/PERL scripting in sh/bash/ksh with vi/emacs; RHEL, Fedora, CentOS/FreeBSD, HPUX,
• Familiarity with Puppet Configuration Management, Gemstone, CMS3, Raid Configurations (0-6)
• Familiarity with Infrastructure as a Service/IaaS, Software as a Service (SaaS) background
• Java OOO 3-tier programming, Java Virtual Machines, Servlets Experience
• Incident Management, determining and acquiring necessary resources and keeping parties informed
• 10 Years Experience in Sales, Customer Service and transaction and team management
• Linux/Unix System Administration: Password/Shadow files, ssh, mssh, DNS, NTP, NFS, DHCP,
• Apache, SQL; proxy server, LAMP, Apache, user commands, whois, VPN; yum, Akamai
• Config Mgmt, load balancers, VIPs, stack tracking, Open Stack
• Network/Messaging: YM, IPv4, IPv6; ssh, Adium Irc, irssi, SecureID
• Microsoft System Administration Active Directory, Exchange, Outlook
• Cisco, networking, Novell/Windows, netstat, nfs, ifconfig, ipconfig
• Mobile/phone/device/tablet Symantec Backup Support; Mobile Iron Android, Iphone, VOIP
• 3 Years LMS Systems management for direct clients, configuration, reporting, UI/UX design
• 10 Years MS Office Applications Powerpoint, Excel and Word; 4 Years CS Suite DW, PS, Flash
• Self-Motivated, worked on own and with large and small teams, quick learner
• Never let a customer down attitude for a solution; implementer of streamlining solutions
• Excellent problem solving, interpersonal, writing and documentation skills; runbooks creation
• Programming/Scripting in VBA, Reading Knowledge Javascript, PHP, Servlets, perl
• Working DB Knowledge in Access, Filemaker, MySQL commands, Oracle Commands
• Consistent completion of projects ahead of schedule and commendations, often without allocated resources

PROFESSIONAL EXPERIENCE:

Confidential, CA

System Administrator - High Availability Server Transfer Coordinator

• SaaS company, project role to take control and normalize instance transfers management between MySQL/CentOS primary and backup servers for systems upgrade and patching.
• Two week ramp up period completed in 72 hours. 12 month scheduled project completed in 6 months. Analyzed full SRE alerting system errors, VPN/LDAP/SQL replication issues, determining alerting thresholds other factors changes with false positives and other factors.
• Trained and worked with patching team, tracing alerting issues. Weekly reporting to multiple manager teams and groups.
• Work with SRE/SO team, SSH and version control review. Heavy excel reporting and statistical research. Resolved issues to level where it can now be processed by SRE team.

Confidential, CA

Systems Reliability Engineer

• Contract to create System Reliability Engineer department for Revenue department of Yahoo. Linux/Unix Systems Administration, Runbook development. Monitoring of alerts and network traffic and trends analysis.
• Individual machine troubleshooting. Incident management with NOC to VP support. Tier II. Networking, ping, netstat, nfs, ifconfig, Analysis of current procedures, evaluation for escalation of issues to SE or Dev team.
• Perl, Bash, SQL, version management in Perforce, Netcool, Alert threshold modifications, 24/7 on-call environment, handoffs. Apache, SSH, SSL, Fedora, FreeBSD, RHEL4 and 5, irc, nagios, bugzilla, Siebel, Gomez, proprietary tool/scripts use.
• Implementation for release with yum, package installer. Stack tracking Hadoop, Grid, Open stack server creation. Training of new employees. Filers, NFS, debugging of server issues, Linux tools, top, ps pf, df, du, restarting services remotely, MSSH, grep/awk. alert noise reduction, incident post-mortem, automation

Confidential, Palo Alto, CA

System Administration & European Help Desk Manager French Specialist

• Windows SA, AD and MS Exchange: Outlook, LiveMeeting/Global Crossing account/troubleshoot, TCP/IP and SFTP (Axway), SAP/SAP Netweaver support, Encryption (SecureDoc),TCP/IP and VPN access, Soft Tokens (Cisco and CryptoAdmin) Messenger and Lync SABA LMS Management, Device management iphone, blackberry, ipad (Mobile Iron & Blackberry Admin), Level 3 U command, Lotus Notes certificate/accounts, IBM Tivoli,
• MS Office 2010 Customized Template Support, LAN/WAN, VPN setup/creation. Windows Networking and Novell. Coordination with DT/Engineering for rollout issues. ghosting, imaging.
• Lenovo and Dell Encryption, XP and Mac systems support. MS Office proprietary template design Excel, Word & registry, dns, tcp/ip. Access Applications support for customized templates

Confidential, Washington, DC

System Administration & Desktop Support

• Windows SA, AD and MS Exchange: Outlook, LiveMeeting/Global Crossing account/troubleshoot, TCP/IP and SFTP (Axway), Encryption (SecureDoc),TCP/IP and VPN access, Soft Tokens (Cisco and CryptoAdmin) Messenger and Lync SABA LMS Management, Device management iphone, blackberry, ipad (Mobile Iron & Blackberry Admin),, Lotus Notes certificate/accounts, IBM Tivoli, MS Office 2010 Rollout Project Management: Direct Desktop support, LAN/WAN, cron job creation, tar/jar file encryption/VPN setup/creation. Windows Networking and Novell. Coordination with DT/Engineering for rollout issues. ghosting, imaging.
• Lenovo and Dell Encryption, XP and Mac systems support. MS Office proprietary template design Excel, Word & registry, dns, tcp/ip. Access Applications support for customized templates

Confidential, Los Angeles, California

UX/UI Developer for Help Desk/Help Desk Lead

• Saas Compliance Company, Lead developer for design & parameters for new tier LMS I & II help desk department. Managed all new UX/UI experience sites for clients such as Apple, Sony BMG, AIG and many others.
• Heavy use of HTML/CSS, logo/design in Jasc Pro, paint, Photoshop. Worked with Mac and Windows environments. Created ticketing scope, SLA’s, manuals, training, Avaya phone system, Serena ticketing interfaces, outsourcing department. etc.
• Directly client support in Reporting, Database Management, Website Customization, Online Surveys, Online Module Management, File Management, certifications, campaigns & bulletins.
• Graphic design. HTML, Excel, Word, Powerpoint, Access, Outlook, Jasc Paint Shop pro, Photoshop, Paint, Notepad, vi, UNIX scripting, Parallels, FTP, Image Capture and others. Supported IE, Firefox and Safari browser compliance.
• Managed direct accounts including, Apple Inc, Sony Music, BASF, AIG, and others. Management of LMS tracking and performance system. Provide Tier I,II & III level support in Windows XP, Vista, Mac OSX. Managed mail, fetch, system preferences, airport, monitor management.. Excel accounting, scientific formulas, filtering, vlookup, VBA enhanced macros and others. Supported in Spanish & French, Chinese. Staffing management. Serena ticketing system customization