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Systems Administrator Resume

Lyndhurst N, J

SUMMARY:

HP Certified, Dell DCSE server certified.
20 PLUS YEARS WINDOWS SPOC TECH SYSTEMS ENTERPRISE ANALYST
VERIZON COMMUNICATIONS: OCS OFFICIAL COMPANY SERVICES. I T SYSYEMS
MIGRATIONS, SOFTWARE UPGRADES, DATA TRANSFERS/BACKUPS, REPAIRS, IMAGING, ADMINISTRATON OF 2500 PLUS CORPORATE ENTERPRISE LAPTOP / DESKTOP CLIENTS AT CORPORATE HEADQUARTERS. CONSISTING OF 110 USERS PER FLOOR, INSTALL, CONFIG, MAINTAIN DESKTOPS, VOIP CISCO - NORTEL SYSTEMS, BLACKBERRYS, PRINTERS, VPN REMOTE LAPTOPS FOR EACH DEPT HEAD, INCLUDING VP, PRESIDENT, CEO’S
ADDITIONAL RESPONSILITIES: UPGRADE DESIGN INSTALL CONFIGURE ENTIRE NETWORK INFRASTRUCTURE AT CORPORATE HEADQUARTERS, CONSISTING OF FORTY REDUNDANT CISCO 5500 HUBS, ATM SWITCHES, RENOVATION OF LAN/FIBER NETWORK FOR 21 FLOORS,. SPOC TECH TEAM LEADER FOR 20+ TECHNICIANS.

EXPERIENCE:

Current- Confidential - Bloomfield College
2011 –Confidential
2011- Confidential
2011- Confidential
2010- Confidential, corporate Enterprise services.
2000-2010-Confidential, Microsoft windows Enterprise system analyst.
1990-2000 Confidential, systems administrator.
1983-1990 Confidential,data network admin.
1980-1983 Confidential, Hoboken communications project. Remote desktop systems analyst Windows7ENTERPRISE - Enterprise server 08

TECHNICAL SKILLS:

  • Strong knowledge of Help Desk ticketing structure and SLA compliance.
  • Handle associate issues dealing with PC, applications, printers, and network related issues.
  • Installation and replacement of hardware and software packages for users in remote locations.
  • Provide assistance to end users in a timely fashion through first line coverage of phones, help desk tickets, voice mail messages, and e-mail support requests.
  • Assist with the relocation and reallocation of hardware and software, coordination of company moves and migration.
  • Maintain a complete inventory of hardware in both locations for asset management.
  • Utilize Asset Management tools appropriately.
  • Maintain a Professional and Positive attitude when assisting the business and clients.
  • Provide a consistent, stable platform for all workstations by utilizing ghost an imaging utility to deploy a standard server/desktop.
  • Create and administer user access accounts for network access.
  • Create and administer email accounts, and maintain first-level triage for all communication applications.
  • Establish and maintain working relationships within collective teams across remote divisions and locations.
  • Work with the business contingency planning to establish and maintain disaster recovery plans at the desktop, printer and fax level.
  • Resolve issues or notify and follow up on next level support for resolution. A sense of urgency for resolution to allow users to function without interruption.
  • Analyze repeat problems for final resolution and future migration.
  • Assist remote users with access, as well as portable and hand held hardware devices (Blackberry) as well as software.
  • Maintain end-user productivity with support for telecom moves, additions and phone system problems with Cisco - VOIP Communications.
  • Replacement or repair of damaged or outdated equipment.
  • Assist other IT departments with projects or research as needed.
  • Provide proactive information through research to the business to assist and improve processes.
  • Coordinate resource allocation by supporting use of video conferencing, projectors and remote PC connections for meetings.
  • Perform other duties and special projects as assigned.

Skills and Abilities:

  • College and technical degree.
  • A+ certificate
  • 25 years recent hands on experience configuring and maintaining desktop hardware and software.
  • Experience with networking concepts and administration.
  • Dedication to quality customer service including superior telephone etiquette.
  • Excellent verbal and written communication skills including superior ability to present complex technical information to a non-technical audience.
  • Strong problem solving skills and inherent decision making ability

Technology

  • Windows 2000 WIN 7 ENTERPRISE and XP professional, 2003, 2008 Server
  • Active Directory and account management
  • MS Office 2003 including Outlook
  • Blackberry device/software support
  • Symantec Antivirus and Ghost
  • HP and Dell printers
  • Dell Desktop and Notebook Strong Analytical and Troubleshooting Skills
  • Strong knowledge of PC Architecture
  • Strong knowledge of LAN Architecture
  • Basic network administration
  • Knowledge of Windows Operation System environment
  • Familiarity with VOIP and TDM environments
  • DCSE Industry technical certification
  • Familiarity with Backup exe and data restores
  • Working knowledge of Cisco VPN client
  • Basic trouble shooting skills in Citrix environment
  • Knowledge of log on scripts and registry edits
  • 25 years recent hands on experience configuring and maintaining desktop hardware and software.
  • Experience with networking concepts and administration.
  • Dedication to quality customer service including superior telephone etiquette.
  • Excellent verbal and written communication skills excellent ability to present complex technical information to a non-technical audience.
    Strong problem solving skills and inherent decision making ability
  • Knowledge of Windows 2000 and XP professional windows 7 enterprise, 2003, 2008 enterprise Server
  • MS OFFICE OUTLOOK
  • Blackberry device/software support
  • Symantec Antivirus and Ghost
  • HP and Dell printers
  • Dell Desktop and Notebook Strong Analytical and Troubleshooting Skills
  • Strong knowledge of PC Architecture
  • Strong knowledge of LAN Architecture
  • Basic network administration
  • Knowledge of Windows Operation System environment.

EDUCATION:

Computer Science
COMPTIA: NETWORK PLUS
COMPTIA: SECURITY PLUS
COMPTIA A PLUS
CALDWELL: MCSA
MCSE, CCNA, CCNP, CCSA, CCSE

Project Management: Stevens-tech

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