SUMMARY:

• Proficient in Confidential ALM/QC, Performance Center & UFT Administration and Dashboard Administration in standalone and Clustered environments on environments like Jboss, Web Logic and Web Sphere.
• Setup and configuration of the overall Quality Center/ALM technical and operating environment in a Linux Server and Oracle with standalone and cluster environment.
• Experienced with OTA API in ALM/Quality Center.
• Setup and maintain standard and custom workflows.
• Experience with ALM/QC dashboard reporting, workflow customization, database Table structures, LDAP Implementation, Clustering
• Custom Programming of the ALM/ Quality Center, API, Data Model, Objects, and Methods.
• Accountable for resolution of issues within Quality Center /ALM.
• Experience in Upgrading/ Migrating Quality Center/ALM, Performance Center & QTP/UFT projects.
• Proficient in Business Process Testing in Confidential Quality Center/ALM, PC and QTP/UFT.
• Creating projects and work streams.
• Having solid experience in configuring Confidential AGM, UFT, Clear Quest and 3rd party tools.
• Troubleshooting user issues and work with customers through resolution of error
• Research QC/ALM user requests (i.e.: workflow, customization and functionality on Admin).
• Work with project admins to troubleshoot users’ issues.
• Maintaining ALM Project Templates & Conversion.
• Providing best practice guidance for test management within ALM.
• Developing and supporting standard metrics reports, dashboards and other internal and external reports as requested.
• Working with key stakeholders to continually improve the processes supported by ALM
• Good programming knowledge in C#, VB.NET, VB 6.0, Jenkins,VB Script, T - SQL.
• Good understanding in Software Testing fundamentals and Software Development Life Cycle.
• Good knowledge in ASP.NET, SSRS, T-SQL, PL/SQL, SQL Server 2005.

TECHNICAL SKILLS:

Languages: VBA & VISUAL BASIC 6.0.

Scripting Languages: VB Script, Java Script.

Operating System: MSDOS, Windows-7/Windows Server, LINUX & NT.

Internet Technologies: HTML, XML.

Web Server: IIS 7.0, Apache 2.2.

Domain/ Functional: Confidential Quality Center /alm 10.0/11.0, 12.xQTP/UFT, PC, PPM and Dashboard.

Database: SQL Server 2005/2008, T-SQL, MS-ACCESS, PL/SQL.

Awareness: Integration and usage of Confidential products (like WR, QTP/UFT, PC, etc) and non- Confidential Products (like Rational Tools) along with proficiency in Confidential Service Test Management for SOA.

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

Responsibilities:

• Responsible to provide Application support for Quality Center Site Administration. Created and customized Projects, New users, user Groups of Quality center, and provided Quality Center training to new users.
• Maintaining ALM Project Templates and customized project workflow as per the client’s business requirement.
• Experience in maintaining QC user accounts and authentication via LDAP/Active Directory.
• Prepared Quality Center training documents, PowerPoint presentations and provided Quality Center training to new users for all QC modules.
• Manage QC users, site connections and license usage for QC projects and provided support to Quality Center users to resolve issues.
• Performed upgrading and configuring Quality Center10 to ALM11.52 and Confidential ALM 12.x migrations.
• Migrate Confidential ALM projects using Confidential ALM Robot and other custom tools.
• Migrated 320+ projects from Confidential ALM 11.52 to Confidential ALM 12.x version.
• Assigned email alerts to the assigned team members for any Requirement changes and new defects as well as closed defects.
• Conducted progress meetings and resolved technical/non-technical Quality Center issues.
• Configured Public and Private - Project Reports, Standard Reports, Excel Reports and Graphs in ALM Dashboard to measure the status of the project.
• Monitoring entire Confidential ALM PC infrastructure by using SiteScope.
• Setup Alerts based on threshold using SiteScope to monitor ALM Servers.
• Responsible for creating ALM PC projects and assigning users to project.
• Created a help desk process in Remedy for any issues in ALM PC.
• Installed and Configured Confidential AGM.
• Sync the requirements from Confidential ALM 12.X to Confidential Agile Manager releases, user stories.
• Establish Links for multiple projects from Confidential ALM to AGM
• Responsible to install/add controllers and load generators as required by project.
• Conduct iterative performance effort during Load balance verification and siteminder setup of portal.
• Created QC Templates for loading Requirements and test cases to upload into Quality Center directly.
• Configured Confidential ALM Sprinter functionality for test execution.
• Responsible to monitor all application logs for errors with Quality Center.
• Involved in Confidential Project Portfolio Management Solution Confidential PPM and ALM integration.
• Developing and supporting standard metrics reports in ALM dashboard and other internal and external reports as needed.
• Working with key stakeholders to continually improve the processes supported by ALM.
• Prepared Quality Center best practices and error handling documents and shared with all users to improve the tool usage.
• Developed standard metrics reports and graphs using ALM dashboard for project status meetings.
• Customized Defects module and Configured defect management reports in ALM dashboard.
• Involved in development of Master Test Plan, test schedules, test cases based on high-level and detailed designs.
• Involved in preparation of Test strategy document that defines the test environment, phases of testing, entrance and exit criteria into different phases of testing and resources required conducting the effort.
• Involved in the review of requirements with functional manager and technical specialists.
• Reviewed Business Requirements, Functional and Technical specifications and created Requirements in Quality Center.
• Based on Technical and Functional Specifications created Test Cases, Test data in Excel and uploaded them into Confidential Quality Center.
• Responsible for Requirements traceability matrix and linked all test cases to the proper requirements in ALM.
• Participated in the test environment setup and in ensuring that the facilities, test tools and scripts are in place to successful performing the required testing effort.
• Planned, coordinated, and monitored project levels of performance and activities to ensure project completion before or On-Schedule.

Confidential, TX

ALM Consultant

Responsibilities:

• Act as administrator of Confidential ALM; set-up and maintain projects and users. Create user procedures. Develop and support standard metrics reports.
• Research QC/ALM user requests (i.e.: workflow, customization and functionality on Admin).
• Work with project admins to troubleshoot users’ issues
• Provide Technical Guidance to engineers and Team Management.
• Setup and maintain standard and custom workflows.
• Manage users in Projects (create, modify, remove).
• Implemented Confidential ALM Ocatne and integrated with 3rd part add-ins.
• Customize the workflow and installed, configured and administrated the tool to support users issues.
• Migrated\Upgrade the Confidential ALM to Ocatne.
• Implement Genelogix eSignature for Life Sciences Client in rolling out to all validated projects.
• Configure and Design the template as per the eSignature workflow.
• Assign user to groups and manage standard and custom user groups
• Custom Programming of the Quality Center/ALM API, Data Models, Objects, and Methods.
• Upgrade Quality Center from version 10.0 to 11.52(ALM).
• Integrate and Sync the requirements, user stories, release information from Confidential ALM to Agile Manager.
• Install and Configure the AGM in the client environment.
• Site Administration— Workflow Customization of different projects, Project Customization, Managing Projects, Creating new users, monitoring all application logs for errors responding to reported issues, configuring application servers, performing application administrative functions including but not limited to creating new projects, adding users to the tool, project removal, and performing all upgrades, patches and enhancements as directed. Project Customization using Mercury OTA API.
• Automate the client application for testing using UFT.
• Execute the both UFT and PC Scripts on regular time schedule to measure performance and test new releases.
• Support for Mercury's suite of tools, including UFT, PC .
• Support for Mercury Dashboard, Business Process Testing in ALM/QC and UFT/QTP.

Confidential,CA

Support Engineer

Responsibilities:

• Served as application manager Confidential ALM / QC and system administrator for Confidential ALM / QC, Orasi Confidential Jira Bridge for Confidential QC, Dynatrace, and Atlassian Jira system; led near-shore / off-shore team, providing comprehensive training, mentoring, and performance management. Key Contributions:
• Launched a new Confidential QC department, defining all processes and practices; established SharePoint-based issue tracking system to enable user-submitted Quality Center enhancement requests.
• Administered Confidential ALM / QC instance for 2K users and Atlassian Jira for Financial Crimes department.
• Continuously optimized, streamlined, and debugged Confidential ALM / QC; developed and launched automated reporting solution.
• Customize the tool and developed new templates in Confidential ALM\QC
• Perform Migration for more then 420 + projects from older version of QC to new version of ALM
• Installed and Configured the HPALM in multi node with Load Balancing technology.
• Pioneered proof-of-concept for synchronizing Confidential QC and Jira via Orasi Jira Bridge for Confidential Quality Center; assumed additional responsibility for Jira administration, developing schemes, workflows, and fields.
• Earned Certificate of Excellence for optimizing Confidential QC and Gold Award for synchronizing Confidential QC and Jira.

Confidential, CO

Tools Engineer

Responsibilities:

• Developed various database applications using Access (2.0, 7.0, 8.0) VBA. Developed financial database application with Access for A/P, A/R, and GL for a service company.
• Developed email enabled time and project tracking database application utilizing Access 7.0 and Microsoft Exchange Server 4.0.
• Consulted on projects related to setting up networks in companies using Windows NT networking LAN/WAN, Routers, hubs, repeaters etc.
• Consulted on projects relating to data conversion from one Database application to Access and SQL.
• As a QC Admin Responsible for Installing, and Configuring QC 9.2 on clustering and load balancing on servers and installing Client components on client machines.
• Configure and implemented LDAP authentication to enable QC to login using Confidential email address for secure authentication.
• Integration between QC & Setup Dashboard.
• Creating Test Beds to test the application as per group settings.

Confidential

Programmer Analyst

Responsibilities:

• Analyzed Action Tracking System documents to identify the requirements.
• Created Test Cases in Test Director for new tasks, open tasks, priority tasks and completed tasks.
• Performed Build Verification, Functionality, System, and Regression tests.
• Involved in Test Environment and Test Ware preparations.
• Developed, Enhanced, and Maintained automated testing scripts with Win Runner for Regression Testing.
• Managed the complete testing process in Test Director.
• Developed email enabled time and project tracking database application utilizing Access 7.0 and Microsoft Exchange Server 4.0.
• Consulted on projects related to setting up networks in companies using Windows NT networking LAN/WAN, Routers, hubs, repeaters etc.
• Consulted on projects relating to data conversion from one Database application to Access and SQL.
• As a QC Admin Responsible for Installing, and Configuring QC 9.2 on clustering and load balancing on servers and installing Client components on client machines.
• Configure and implemented LDAP authentication to enable QC to login using Confidential email address for secure authentication.
• Integration between QC & Setup Dashboard.
• Creating Test Beds to test the application as per group settings.
• Identified, Documented, and Tracked software defects also in Test Director.
• Obtained and installed software releases.
• Worked closely with Developers to resolve issues.