TECHNICAL SKILLS:

• LINUX
• SUN
• HP UX
• Bash Shell Scripting
• Unix/Linux Administration
• Application Support technology
• Networking
• FTP
• TCP/IP
• SNMP
• Apache
• Change Management
• Web Server support
• Cloud Computing(IAAS;PAAS;SAAS)large enterprise billing systems
• Video on Demand Support/Streaming
• Linux Virtual Server
• LAMP
• Remedy
• JAVA trouble shooting java logs

PROFESSIONAL EXPERIENCE:

Confidential

Linux Scripting Admin

Responsibilities:

• Maintains UNIX/Linux Operating System to provide optimum performance and system availability.
• Middleware support with 2500 servers consisting of Unix and Linux
• Creates and maintains environment for running batch jobs associated with daily batch cycle and batch reporting subsystem.
• Create shell scripts, to start and stop processes, start and stop servers
• Respond to alerts, regarding application issues.
• Unix/Linux shell scripting. Write shell scripts from scratch
• Linux shell scripting: bash, sh, ksh or equivalent from an automation and monitoring standpoint

Confidential

L2 Linux Application Support

Responsibilities:

• Performed Linux production Support and Administration.
• Used JIRA as a ticketing system to receive issues from Level 1
• ProveProven work skills and understanding of Oracle and sql command line.
• Excellent understanding of the LINUX command - line and process management.
• Proven troubleshooting skills in middleware applications and framework for multiple platforms/OS (Tomcat,Apache)
• Troubleshooting access log and error log for HTTP hits and accessing errors
• Skilled Application Support of Linux applications with Oracle databases.
• Shell Scripting abilities in ksh, bash.

Confidential

Linux Intergration Engineer

Responsibilities:

• A skilled Linux Intergration Engineer for the Wholesale Treasury and Financial Production Services at SunTrust
• Performed Linux production Support and Administration.
• Proven work experiences in AIX and Linux Administration and Configuration.
• Proven work skills and understanding of Oracle and sql command line.
• Excellent understanding of the LINUX command -line and process management.
• Proven troubleshooting skills in middleware applications and framework for multiple platforms/OS (Tomcat,Apache)
• Troubleshooting access log and error log for HTTP hits and accessing errors
• Skilled Application Support of Linux applications with Oracle databases.
• Shell Scripting abilities in ksh, bash.

Confidential

NOC VOD Engineer

Responsibilities:

• Provides detailed root cause analysis as needed for VOD outage issues.
• Perform accurate and precise real-time investigation and triage of third party applications.
• Maintain policies, procedures for network/Linux administration
• Responsible for documenting issues / resolutions via ticket system for present / future reference
• Tier 2 support line of escalation to all customers and vendors
• Actively participate in a program of continuous improvement of all products and services
• Ensures that decisions and actions are made with the NOC Mission as driver.
• Foresees problems or challenges and amends procedures accordingly.
• Places an emphasis on quality while driving toward expected results.

Confidential

Application Support Engineer

Responsibilities:

• Took ownership of customer issues from start to resolution.
• Performed Server Support and Monitoring for multiple Web servers.
• Responsible for identifying and troubleshooting issues via LINUX command-line within SLA.
• Responsible for responding to customer issues via Clarify and Remedy.
• Migrated code; abend fixes and upgrades via LINUX command-line
• Supporting Third Party applications via Linux, SQL/Oracle command
• Supported Customers CloudStack IAAS; PAAS; SAAS.
• Created and managed Customers and Process Id’s and access.

Confidential, Atlanta, Ga

Unix NOC/VOD Support Engineer

Responsibilities:

• Supports Unix environment and application for multiple major Video On Demand and Streaming Companies.
• Supports customer via email, phone and corporate wide ticketing system (REMEDY)
• Linux Admin for multiple VOD servers with Linux OS and Oracle 10g database.
• Managed Authentication for users, servers and processes.
• Responsible for monitoring of LINUX filesystem and Third Party Enterprise Application.
• Monitor production services for Hosted Video On Demand application.
• Respond and resolve Linux/Unix server, and data issues..
• Use of Linux/Networking and SQL/Oracle commands to troubleshoot and resolve application issues.

Confidential, Ga

UNIX System Administrator

Responsibilities:

• Supported site administrators with daily Unix environment, user and process account(id) issues.
• Responsible for scripting access for contractors, employees and processes via command line; for Linux, SUN and AIX
• Worked closely with Solution Center Analysts and Project Managers with server access, FTP, SMTP and TCP/IP issues.
• Monitored and analyzed application Network for performance, availability and connectivity; using third party network monitoring tool.
• Wrote Linux Bash and Korn Shell Scripts to provide user and process access for over 300 Linux servers.
• Worked with Fallout Management Ticketing Systems to track and support internal and external customers troubleshoot and resolve access and security related issues.

Confidential, Ga

Unix Production Support Specialist

Responsibilities:

• Supported internal Linux Customers production and processes via WISDOM Ticketing application.
• Resolved 3G modem configuration setup isuess, via Telegence and Care Billing ticketing applications.
• Monitored Network for connectivity and performance using IBM Tivoli.
• Supported and resolved TCP/IP, FTP and SMTP connections and issues.
• Participated in daily meeting/bridges,with multiple teams for knowledge sharing, change management and issue resolution discussions.
• Utilized Linux and SQL commands to diagnose system issues.
• Performed research in and corrected customer data information in Telegence and Care Billing Systems.

Confidential, GA

Unix System/Application Engineer

Responsibilities:

• Provided production support for a Linux and SUN servers processing a enterprise billing application in an Oracle 10g environment.
• Ensured the stability of the Application’s Filesystem for Production, QA and Development environments.
• Provided technical support to Developers and DBA’s .
• Spearheaded the deployment of patches, upgrades and new GUI versions.

Confidential

UNIX Application Tester/Operation Admin - Cont

Responsibilities:

• Created and Maintained Unix scripts to process and monitor day to day production environment.
• Responsible for tracking, loading and testing all patches and upgrades.
• Used SQL to query production databases for reports and troubleshooting application performance.
• Supported over 100 users with issues, upgrades and installation.

Confidential

UNIX Application Tester/Operation Admin - Cont

Responsibilities:

• Created and Maintained Unix scripts.
• Performed tracking, loading and testing of all patches and upgrades.
• Used SQL to query production databases for reports and troubleshooting application performance.
• Supported over 100 users with issues, upgrades and installation

CompuCredit

Production Support/Team Lead - Permanent

Responsibilities:

• Responsible for providing production support for all IT systems, Financial and Web based applications..
• Spearheaded resolutions thru ongoing (tier 2-3) support, for internal and external users of production applications.
• Ensured the stability of the production environment is maintained. By utilizing Unix and Sql commands and scripts.
• Ensured service levels agreements are met with weekly and monthly summaries
• Monitored and supported batch processing and data extraction applications like Tidal and Informatica.
• Responsible for scheduling and administering batches in Tidal
• Tested and brought in new jobs and placed them in production batch processing.

Confidential, GA

UNIX Application Support - Contract

Responsibilities:

• Provided UNIX technical support for multiple reporting servers.
• Spearheaded corporate wide support and monitoring of Verizon Wireless performance reporting applications.
• Provided administrative support for Prospect application on 120 servers nationally.
• Provided quality assurance testing for all data transmission, processes and application issues.
• Participated in large application development projects to ensure that proper processing requirements were considered and developed.

Technical Environment: SQL, Solaris, UNIX Scripting, Oracle, Telecom applications, Rem (ticketing system