IBMi Systems Engineer Resume , Coraoplis, PA - Hire IT People

SUMMARY:

A challenging position in a Technical Support roll where extensive experience coupled with enthusiasm and an ability to get the job done will be fully utilized
Extensive experience in a technical support roll
Excellent interpersonal skills quickly developing rapport with customers and clients
Excellent problem solving abilities
Demonstrated ability to manage multiple deadlines and tasks

SKILL:

AS/400 - iSeries - System I - IBMi
OS upgrades - V1R1 thru V7R3
Hardware upgrade planning and migrations
System consolidations
HMC
PTFs
LPAR
CL
BRMS
Remedy
Disaster Recovery planning and execution
HelpSystems
PowerTech
Performance Navigator
Hawkeye
DBU
TAATools
Turnover
Control M

EXPERIENCE:

Confidential, Coraoplis, PA

IBMi Systems Engineer

Responsibilities:

Assisted in migration from 5 systems using MIMIX HA to a 6 system PowerHA environment to improve recoverability in the event of a disaster.
Built new LPAR to support a 5th warehouse and assisted developers with installation and testing of Warehouse Management application for GO LIVE in January 2018
Used Remedy for Change Management and Incident tracking.
Worked with PowerTech products: Authority Broker, Network Security, Compliance Monitor, Interact, and StandGuard Anti-Virus in support of Security Auditing.
Worked with Storage team to migrate from LTO4 to LTO6 tape drives in the Pittsburgh and Dallas data centers.

Confidential, Rochester, MN iSeries Administrator / Support

Responsibilities:

Reviewed diagnostic information, interpreting traces and dumps and isolating problem cause, determining fix or escalating to developers.
Minimized system downtime by consistently identifying known defects and fixes, promptly resolving problems.
Identified suspected defects and engaged development teams for assistance in resolution, improving products.
Clarified product documentation on supported products, raising customer satisfaction.
Interpreted code and application interfaces in online manuals, enabling productive troubleshooting.
Collaborated with other support centers and business units, providing seamless problem resolution.
Combined approachable communication with technical skills in providing support services, enhancing client loyalty.

Confidential, Fishers, IN

Consultant

Responsibilities:

Continued UMG support (see below) as contractor to outsourcer, Bluechip located in Bedford UK, working remotely from Fishers IN.

Confidential, Fishers, IN

Sr. Midrange Engineer

Responsibilities:

OS and Hardware evaluation, recommendation, planning, upgrades, and support
Capacity Planning
PTF Support
3rd party software evaluation, recommendation, and support
Technical support to developers and end users
SOX reporting

Confidential, Carmel, IN

Consultant

Responsibilities:

Model 50S - Development/Test for JDE
Model 530 - Production for JDE
Model 53S - New application development
Supported JDE WorldSoft, OS, PTFs, and day to day problem resolution.

Confidential, Rochester, MN

Consultant

Responsibilities:

Worked off Shift on IBM Support Line (2pm-midnight)
Specialized in Client Access and IPCS running Lotus Notes and Netware (CS2)
Certified in Work Management, Client Access, and Gold Team

Confidential

Technical Support Manager

Responsibilities:

Multiple AS/400 systems
Communications, voice and data
Network support

Confidential, Indianapolis, IN

Manager

Responsibilities:

DB/1100 DBA for major redesign of unemployment tax and benefits system for the state of Indiana on Univac 1100 mainframe
Technical lead on evaluation leading to migration from NCR system to AS/400 for The Confidential

Confidential, St. Louis, MO

Univac DBA/Programmer Analyst

Responsibilities:

Support for Manufacturing and Financial Systems on Univac 1100

Confidential, St. Louis, MO

Programmer/Analyst

Responsibilities:

Provided Support for Financial Systems Including AP, AR, and Payroll on Univac 1100

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Ibmi Systems Engineer Resume

Coraoplis, PA

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