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Network Operations Technician Resume

SUMMARY:

  • Seeking a position that takes advantage of all my skills that will encourage career growth

TECHNICAL SKILLS:

  • Linux
  • Windows Server 2003 - 2012 R2
  • SCCM
  • Solarwinds Orion
  • Netscalers
  • Remote Management systems (IBM.HP
  • Dell)
  • CommVault
  • SSH
  • RDP
  • XRM
  • CRM
  • SharePoint
  • Service Desk
  • Server Deployment
  • Active Directory
  • Exchange 2007
  • 2010
  • 2013
  • PowerShell
  • VMware and XenCenter.

PROFESSIONAL EXPERIENCE:

Confidential

Network Operations Technician

Responsibilities:

  • Became Team trainer and Lead NOC Technician after recognized for skills and team work
  • One of two NOC technicians that have advanced knowledge to configure application monitors in Solarwinds
  • Known for solving complex Service Desk Tickets that involve anything from Active Directory, Exchange to system permissions
  • Commended on ability to multitask with proficiency
  • Provide, maintain and execute server patching
  • Maintain Firmware repository for System Updates for HP, Dell, SuperMirco and IBM systems
  • Lead for all new projects
  • Regularly helped Linux Administrators by restarting tomcat services for Tier 1 Applications
  • Commended by Chief Technology Officer for proactive troubleshooting and preventing large scale outage for Tier 1 application
  • Helped Developers with deployments on website updates until an Administrator was trained
  • Monitored using Solarwinds, SCOM and SquaredUp
  • Detected and investigated all infrastructure alerts and escalated to appropriate personnel as necessary.
  • Performed initial diagnostics when systems reported performance alerts
  • Provided infrastructure support and responded to service requests.
  • Developed, updated processes and procedures, and posted on department intranet.
  • Coordinated on-call escalations for 24x7x365 support
  • Performed daily data center walkthroughs
  • Provided rapid response to escalations by email, text and phone calls
  • Monitored various applications, servers and switches to maintain availability & performance.
  • Administered and maintained standard operations procedure documentation.
  • Monitored data center critical infrastructure. Performed server hardware maintenance, troubleshot network issues, and performed remote updates to firmware as well as troubleshooting support
  • Restored customer data from backup snapshots on occasions.
  • Recognized by my peers for accessibility as a solid technical resource.
  • Managed and kept inventory of backup library tapes
  • Performed installation, de-installation, firmware, OS install, raid setup, and cabling of servers within the data center environment.
  • Responded to monitoring alerts and made service calls for hardware issues
  • Created, assigned, and responded to trouble tickets in order to resolve any issues
  • Coordinated emergency Conference Bridges between departments when alarm conditions required escalation for immediate response
  • Completed all service requests within agreed time scales while adhering to quality standards.
  • Improved office efficiency and customer service by creating quick escalation tool to improve speed and response times during outage situations
  • Managed all outages, from initial troubleshooting, vendor testing, outage notification, and bridge management.
  • Provided outage notification and information to the appropriate management teams and administrators.
  • Answered inbound calls from customers, opened trouble tickets, assigned to appropriate teams if unable to resolve by NOC
  • Performed Basic triage/troubleshooting and escalated events as necessary to engineers
  • Translated customer requests for adds, moves, and changes into server work orders
  • Provided security support and monitoring for Security Operations Center during afterhours.
  • Provided reports to maintain determined service level agreement /quality of service standards and Monitor operations of NOC including Network Communication, Server performance, Student systems and respond to Infrastructure alarms that arise.

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