SUMMARY:

• Seeking a position that takes advantage of all my skills that will encourage career growth

TECHNICAL SKILLS:

• Linux
• Windows Server 2003 - 2012 R2
• SCCM
• Solarwinds Orion
• Netscalers
• Remote Management systems (IBM.HP
• Dell)
• CommVault
• SSH
• RDP
• XRM
• CRM
• SharePoint
• Service Desk
• Server Deployment
• Active Directory
• Exchange 2007
• 2010
• 2013
• PowerShell
• VMware and XenCenter.

PROFESSIONAL EXPERIENCE:

Confidential

Network Operations Technician

Responsibilities:

• Became Team trainer and Lead NOC Technician after recognized for skills and team work
• One of two NOC technicians that have advanced knowledge to configure application monitors in Solarwinds
• Known for solving complex Service Desk Tickets that involve anything from Active Directory, Exchange to system permissions
• Commended on ability to multitask with proficiency
• Provide, maintain and execute server patching
• Maintain Firmware repository for System Updates for HP, Dell, SuperMirco and IBM systems
• Lead for all new projects
• Regularly helped Linux Administrators by restarting tomcat services for Tier 1 Applications
• Commended by Chief Technology Officer for proactive troubleshooting and preventing large scale outage for Tier 1 application
• Helped Developers with deployments on website updates until an Administrator was trained
• Monitored using Solarwinds, SCOM and SquaredUp
• Detected and investigated all infrastructure alerts and escalated to appropriate personnel as necessary.
• Performed initial diagnostics when systems reported performance alerts
• Provided infrastructure support and responded to service requests.
• Developed, updated processes and procedures, and posted on department intranet.
• Coordinated on-call escalations for 24x7x365 support
• Performed daily data center walkthroughs
• Provided rapid response to escalations by email, text and phone calls
• Monitored various applications, servers and switches to maintain availability & performance.
• Administered and maintained standard operations procedure documentation.
• Monitored data center critical infrastructure. Performed server hardware maintenance, troubleshot network issues, and performed remote updates to firmware as well as troubleshooting support
• Restored customer data from backup snapshots on occasions.
• Recognized by my peers for accessibility as a solid technical resource.
• Managed and kept inventory of backup library tapes
• Performed installation, de-installation, firmware, OS install, raid setup, and cabling of servers within the data center environment.
• Responded to monitoring alerts and made service calls for hardware issues
• Created, assigned, and responded to trouble tickets in order to resolve any issues
• Coordinated emergency Conference Bridges between departments when alarm conditions required escalation for immediate response
• Completed all service requests within agreed time scales while adhering to quality standards.
• Improved office efficiency and customer service by creating quick escalation tool to improve speed and response times during outage situations
• Managed all outages, from initial troubleshooting, vendor testing, outage notification, and bridge management.
• Provided outage notification and information to the appropriate management teams and administrators.
• Answered inbound calls from customers, opened trouble tickets, assigned to appropriate teams if unable to resolve by NOC
• Performed Basic triage/troubleshooting and escalated events as necessary to engineers
• Translated customer requests for adds, moves, and changes into server work orders
• Provided security support and monitoring for Security Operations Center during afterhours.
• Provided reports to maintain determined service level agreement /quality of service standards and Monitor operations of NOC including Network Communication, Server performance, Student systems and respond to Infrastructure alarms that arise.