Network Operations Technician Resume

SUMMARY:

Seeking a position that takes advantage of all my skills that will encourage career growth

TECHNICAL SKILLS:

Linux
Windows Server R2
SCCM
Solarwinds Orion
Netscalers
Remote Management systems (IBM.HP
Dell)
CommVault
SSH
RDP
XRM
CRM
SharePoint
Service Desk
Server Deployment
Active Directory
Exchange 2007
2010
2013
PowerShell
VMware and XenCenter.

PROFESSIONAL EXPERIENCE:

Confidential

Network Operations Technician

Responsibilities:

Became Team trainer and Lead NOC Technician after recognized for skills and team work
One of two NOC technicians that have advanced knowledge to configure application monitors in Solarwinds
Known for solving complex Service Desk Tickets that involve anything from Active Directory, Exchange to system permissions
Commended on ability to multitask with proficiency
Provide, maintain and execute server patching
Maintain Firmware repository for System Updates for HP, Dell, SuperMirco and Confidential
Lead for all new projects
Regularly helped Linux Administrators by restarting tomcat services for Tier 1 Applications
Commended by Chief Technology Officer for proactive troubleshooting and preventing large scale outage for Tier 1 application
Helped Developers with deployments on website updates until an Administrator was trained
Monitored using Solarwinds, SCOM and SquaredUp
Detected and investigated all infrastructure alerts and escalated to appropriate personnel as necessary.
Performed initial diagnostics when systems reported performance alerts
Provided infrastructure support and responded to service requests.
Developed, updated processes and procedures, and posted on department intranet.
Coordinated on - call escalations for 24x7x365 support
Performed daily data center walkthroughs
Provided rapid response to escalations by email, text and phone calls
Monitored various applications, servers and switches to maintain availability & performance.
Administered and maintained standard operations procedure documentation.
Monitored data center critical infrastructure. Performed server hardware maintenance, troubleshot network issues, and performed remote updates to firmware as well as troubleshooting support
Restored customer data from backup snapshots on occasions.
Recognized by my peers for accessibility as a solid technical resource.
Managed and kept inventory of backup library tapes
Performed installation, de-installation, firmware, OS install, raid setup, and cabling of servers within the data center environment.
Responded to monitoring alerts and made service calls for hardware issues
Created, assigned, and responded to trouble tickets in order to resolve any issues
Coordinated emergency Conference Bridges between departments when alarm conditions required escalation for immediate response
Completed all service requests within agreed time scales while adhering to quality standards.
Improved office efficiency and customer service by creating quick escalation tool to improve speed and response times during outage situations
Managed all outages, from initial troubleshooting, vendor testing, outage notification, and bridge management.
Provided outage notification and information to the appropriate management teams and administrators.
Answered inbound calls from customers, opened trouble tickets, assigned to appropriate teams if unable to resolve by NOC
Performed Basic triage/troubleshooting and escalated events as necessary to engineers
Translated customer requests for adds, moves, and changes into server work orders
Provided security support and monitoring for Security Operations Center during afterhours.
Provided reports to maintain determined service level agreement /quality of service standards and Monitor operations of NOC including Network Communication, Server performance, Student systems and respond to Infrastructure alarms that arise.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship