Senior Electronic Data Transmission Specialist Resume

SUMMARY:

15+ years of IT Support experience on multiple platforms.
Expert knowledge in tracing data submissions through multiple stages of processing, as well as, troubleshooting failed file submissions.
Project Lead on Disaster Recovery and Risk - Vulnerability Assessment at Tower Inn (Ypsilanti, MI). Part of IA202 real world classroom experience.
Project Lead on development, implementation, and testing of internal outbound electronic data transmission software package.
Classroom/real-world experience in creating Risk Vulnerability Assessments and Disaster Recovery Plans, as well as testing failovers as part of DRP, both in IT positions at Confidential and in the USAF.

TECHNICAL SKILLS:

Programming Languages: Perl, SQL, Fortran, Basic, Windows Sysinternals, HTML

Application Packages and Technical Experience: MS Office (all versions), MS Visio, MS Sharepoint, Confidential Operations Workbench, Sterling Commerce Connect Direct for Windows, VMWare, SIFT Workstation, log2timeline, Tripwire, Kismet, Probemapper, Risk Vulnerability Analysis, Novell Netware 5.1, Retrospect, Backup Exec, Salesforce, Remedy Helpdesk, Onyx CRM, Veritas NetBackup, Tivoli Storage Manager, Nagios Monitoring, Packet Analysis, Network Forensics, Incident Response, and Ethical Hacking

PROFESSIONAL EXPERIENCE:

Senior Electronic Data Transmission Specialist

Confidential

Responsibilities:

Working as Lead for new outbound electronic data transmission system for internal employee use to stage outgoing HIPAA data to customers.
Establishing and maintaining relationships with external customers to setup electronic data transmissions to and from Truven.
Troubleshooting transmission and system problems related to the EDT processes, including troubleshooting third party software issues.
Identifying files that do not conform to expected standards and working closely with external customers and data managers to facilitate corrections.
Maintaining SQL database to ensure the proper routing of HIPAA data through our system.
Creating and maintaining SFTP, HTTPS, and Secure Web Submission user accounts.
Creating SQL queries to troubleshooting transmission problems.
Providing expertise as primary technical contact for all electronic data transmissions, both inbound and outbound.
Preparing monthly metrics to track Salesforce troubleshooting and EDT Setup Requests.
Managing high volumes of HIPAA data submissions, up to and exceeding over 10,000 submissions per month.
Working with development staff to plan, prioritize, and test updates to the EDT system and processes.
Working closely with Security Team to run Qualys scans on systems, as well as, participation in testing DR plans, failovers, and downtimes.
Creating and documenting policies and methods related to EDT monitoring, troubleshooting, processes, requirements, standards, issue handling, and downtimes.

Computer Operator

Confidential

Responsibilities:

Monitored Nagios for three locations. Monitored ISI SiteScope and Remedy.
Responded to new and existing Remedy requests.
Prepared TSM daily detail and summary reports to post on company website.
Monitored backup tape libraries for scratch tapes, adding more if needed and/or by request.
Assisted in troubleshooting server/network issues.
Created client deliverables, including data extracts.
Performed project backups on multiple servers.
Processed emergency requests as requested.
Monitored site for potential power/utility issues that could affect production servers.
Prepared metrics reports for CalPERS, the Data Center and EDT, and upload to company website.
Researched data inquires and EDT issues.
Prepared data for archive status with Iron Mountain. Performed CXDA usermanagemeNT and Tripwire daily updates.
Participated in testing of failover systems as part of DRP in local data center operations.

Readiness Apprentice/Emergency Management Technician

Confidential

Responsibilities:

Prepared, maintained, and monitored Civil Engineer (CE) operations plans and supporting documents for mobility, response, and recovery operations.
Prepared, reviewed and provide input to installation contingency plans.
Monitored prime base engineer emergency force, air base operability, hazardous materials emergency response, and disaster preparedness programs, and conduct and schedule associated training.
Managed assigned equipment and supplies, perform or schedule equipment maintenance, and inventory. Maintained and inspected nuclear, biological, chemical (NBC) protective clothing and equipment.
Conducted NBC and conventional detection, warning, and reporting activities.
Maintained and inspected equipment, conducted training, and prepared for peacetime response for use of Weapons of Mass Destruction (WMD).

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