An IT professional with hands on experience within a Customer Service environment seeking a position as a Help Desk Representative or Network Administrator.
Software: Microsoft Windows Vista, Microsoft Windows 2003 Server, Microsoft Office including Word, Excel, PowerPoint, Outlook, Access, Internet Explorer 6,7,8, Digital Video Editing, A+ Training, HTML
Networking Skills: Windows Vista client installation, configuration and maintenance; Windows Server 2003, 2007, XP installation, configuration, monitoring, change management, hardening, fault tolerance, disaster recovery and remote management; Active Directory; Group Policy; DNS; DHCP; VPN; routing, RRAS and remote access protocols; Network design, configuration and troubleshooting; TCP/IP subnetting and troubleshooting; firewall and proxy server configuration; emphasis on adherence to Microsoft standards and maintaining network documentation, FTP; MS-DOS, Microsoft Visio 2007, WAN: Cisco iOS, MPLS, OSPF, BGP, QoS, VPN, Server: Windows 2008, Active Directory, SQL 2008, Exchange 2010, Hyper-V, IIS 7, LAN: VLAN, SNMP, VoIP, Desktop: Windows 7, Office 2007 through 2010, Hardware: HP, Cisco, Experience with Microsoft Sharepoint and Microsoft Host Integration Server.
Hardware: Hubs, Switches, Routers, Firewalls, Servers, Dell, HP, Printers/Faxes
Confidential, January 2005 - August 2009
IT Sales Coordinator
Manage Information Technology sales leads in an ACT data base format. Coordinated and managed information technology clients. Worked with various data base management systems, maintained client records and files, account reconciliation. Answered to incoming and outbound client calls. File organization, data entry, customer service support and attending to client- based needs on a network.
Technical Consultant, Delran June 2001 - present
Diagnose client issues with various computer problems. Anti-virus removal and installation. Diagnose computer issues for home users and small businesses. Direct clients via phone on how to navigate through computer issues for resolutions. Break/fix. Installation of various software and hardware.
Computer Technical Support
References Available Upon Request.