Languages: C, C++, SQL, VB, PL/SQL
Applications: Microsoft Office, Remedy, Quality Center, Cognos, Lotus Notes, Microsoft Access, Brio, SAP, Solution Manager
Reporting Development Tools: Brio, Crystal Reports, Cognos, SAP BEX
Other: Application Maintenance and Support, Call Center, Pharmaceutical Industry Experience
Duration: April2003 -February 2009
Project: BW COE Business Objects
Work with peers to create a sandbox environment of Business Objects reports
Project: BW Unicode Upgrade
Coordinate testing of BW 7.0 objects with client team and Accenture Global Testing Team Create Test Scripts for BW 7.0 objects to test for Unicode failure. Track BW 7.0 Unicode test execution for client team employees and Accenture India team. Manage workflow for global testing team Coordinate defect resolution. Maintain Project plan. Create client deliverables such as testing plan, contingency plan and scope documentation. Maintain Mercury Quality Center Data Report team progress to clients Participate in client sign off meetings.
Project: BI 7.0 build
Review functional design of reports for continuity within modules. Provide guidance on reporting layout and use of BI 7.0 functionality. Provide and implement report naming conventions. Build reports from functional specifications. Create technical specifications from report and functional specifications. Create test plan for reports post build. Provide support to report testers.Maintain all report documentation in Solution Manager. Resolve reporting defects. Unit test all reports prior to user acceptance testing.
Project: Standard Cost (BW 7.0)
Analyze and design new methods to support business processes. Assist in translating requirements into test conditions and expected results for product, performance, and user acceptance testing. Create test scripts for report and cube validation following BSC documentation standards. Create reports in Business Explorer following naming conventions and transport standards Create and perform unit test scrits. Identify and troubleshoot system or business process issues found during testing. Participate in quality reviews as outlined in the Project Documentation Plan
Project: CEDW - SAP BW (3.5) Upgrade
Consolidated existing queries in preparation for move to new system. Created query specifications using the guidelines for the new system and those set forth by client. Reviewed specifications written by other team members. Represented team in meetings with clients. Maintained team documentation for new variables. Assisted in build/specification and review of specs and queries as needed. Created workbooks for queries according to client specifications. Worked within an on/off-shore model.
Project: B2B Migration
Accept support calls from EDI managers at Infineon and Infineon trading partners. Active monitoring of the B2B email address (both for calls and for automatic emails from the B2B system) Investigation of calls to identify the source of the problem Resolution of standard problems based on documented procedures Dispatching of calls which cannot be resolved to other entities (e.g. 3rd level support, SAP helpdesk, IT IFR) Tracking of open calls (including the ones which have been delegated to internal IFX departments like IT IFR or B2B 3rd level) Take primary direction from European offices.
Confidential,Programmer / Analyst
Duration: April2001 -May2002
Provide support for EDI v. 4010 & 4030 transactions. Provide EDI forms and scripts for new clients as needed. Developed program to import EDI data directly into Renaissance-CS tables Provide Renaissance-CS software support for Inventory Control and Process Manufacturing departments. Develop custom reports in Gembase for Inventory Control and Process Manufacturing modules. De-bug Renaisance-CS software problems reported by end users. Self-taught Gembase programming language
Confidential,Help Desk Analyst
Duration: May1999 -April2001
Provide 1st level support to 2000 internal customers. Responsibilities included problem determination, troubleshooting, and resolution.Developed search protocols for a Web based search engine. Act as senior technician on the night shift from 5pm - 8 pm. Handle small administration projects.
Education: B.S. CIS