SUMMARY:

• I am an energetic professional responsible for developing and leading all aspects of Strategic Business Technology and Customer Engagement Operations for startup and mature organizations within the private and public sectors that exceed expectations.
• I possess a passionate drive for success, the skill for building high - performing cross-organizational teams, and the proven expertise to deliver secure technology-enabled solutions under budget that increase productivity and customer satisfaction.
• My desire is to extend my experience and be associated with organizations that are energetic, value employees, and aspire excellence.

PROFESSIONAL EXPERIENCE:

Confidential, Hillsboro, OR

Solutions Delivery Manager

Responsibilities:

• Managed client relationships, architected solutions that met the customer’s need, and aligned teams to deliver the products sold.
• Deployed PIV-I Smart Cards and self-issuance solutions to federal contractors and commercial organizations to achieve NIST SP 800-171 compliance and meet HSPD-12 initiatives for securing identities.
• Planned, organized and managed all phases of the project lifecycle to ensure successful delivery.

Information Systems Manager

Responsibilities:

• Managed all aspects of information technology and facility operations for a 100-person private manufacturer of rugged industrial embedded computers.
• Responsible for the strategic alignment, capacity and financial planning, implementation, and support of Enterprise Applications, Network Infrastructure, Voice Services, Data and Call Center Operations, and Front-Office Solutions.
• Generated business plans to upgrade legacy systems, increased system performance using virtualization, implemented high-availability solutions.

Manager, MRB-IT and Network Services

Responsibilities:

• Managed Infrastructure Operations for a 3,000-person international metal recycling company with over 120 locations and annual revenues of $2.5B. Led high performing 15-member teams of Business Analysts, Project Managers, Network Engineers, SQL DBAs, and Field Service Technicians that designed, implemented and supported 24x7 mission-critical application, database, network, IP telephony, and distributed wireless infrastructure operations for all locations.
• Central point-of-contact for transforming business initiatives into project deliverables using Agile life cycle methodologies, developed and aligned business strategies to increase profit and growth, fostered cross-organizational collaboration, and promoted follow-the-sun service management frameworks.
• Responsible for the technical operations and infrastructure integrations of ten (10) acquired companies in the United States, Canada, and Puerto Rico in a 12-month timeframe.
• Oversaw the upgrades and maintenance of Cisco VoIP Unified Communication infrastructures for 4 corporate offices, 28 industrial locations, and 6 sea-port facilities; a project that was delivered early and under-budget.

Director, Infrastructure Services and Customer Program Delivery

Responsibilities:

• Responsible for the strategic direction of customer engagement and implementation services, enterprise infrastructure operations, organizational governance and the distributed leadership of 18-person systems, applications, database, and network engineering teams for a 1,500-person $755M international digital watermarking and government ID company.
• Partnered with Sales and Professional Services teams to generate customer statements of work, maintained agile project lifecycles, built and deployed turn-key solutions for customers, and supported secure technology frameworks to SOX, PCI, ISO, and NASPO standards.
• Established customer delivery and service frameworks that implemented DoD-encrypted hardware, software, and network solutions which produced the world's first WHTI-Compliant Enhanced Driver's License - allowing CAN/MX border crossing without the need for a dedicated passport (in 2008).
• Designed, procured, and deployed a public Class-C IPv4 network from ARIN for the encrypted data transfer of sensitive citizen data used in the production of watermarked driver’s licenses and government IDs for 45 States, 6 Canadian Provinces, and 23 international countries.
• Redesigned and implemented redundant data centers and manufacturing facilities, architected complex virtual and storage-based infrastructure solutions and devised secure redundant network and data transport hierarchies that contributed to $35M in sales, 200% increase in production cycles and system availability, and a 25% reduction in environmental costs.

Sr. Manager, Information Technology

Responsibilities:

• Responsible for domestic and international IT architecture and operations, multi-site budgets and capital planning, data and call centers, web architecture, virtualization, and business expansion strategies supporting a 120-person $25M technology startup company that produced Project Portfolio Management software solutions.
• Implemented a Comprehensive Project Portfolio Lifecycle Methodology that increased efficiencies, reduced costs, and supported rapid deployment for the company’s aggressive annual growth rate of 60%.
• Evaluated and Implemented an Enterprise CRM solution leveraging SalesForce.com that streamlined Marketing, Sales, and Customer Support workflows to increase productivity and sales by 200%.
• Developed Business Continuity and Disaster Recovery Plans for Corporate offices throughout OR, WA, CA, IL, GA, DC, VA, NJ, and International locations.

Sr. Manager, Information Systems

Responsibilities:

• International 60-person team leader, responsible for the planning, deployment, and operations of back and front office solutions, data and call centers, and technical support in a 3500 person $5B software development company.
• Pioneered the design and conversion efforts to revolutionize the Enterprise-wide Server Operating Systems and Directory Services infrastructures from Novell NetWare 4.01 to Microsoft Windows 2000 Active Directory (1999).
• Implemented the company's first networked Access-ID Badging and Surveillance Monitoring Security Solutions in Corporate, Sales, Engineering, and Customer Support offices in California and Oregon. A $1.5M project that was completed early and under budget.
• Led a $3.2M Global Cisco Network Infrastructure upgrade that increased inter-site Software Development Production Cycles by 200% and Data Archiving Efficiencies by 300%.

Director, Information Systems

Responsibilities:

• Responsible for the strategic direction, fiscal planning, operation, and support of enterprise information systems and solutions for a 1500-person Property Management company with corporate offices and portfolios of commercial and multi-family properties in AZ, CA, FL, GA, IL, MI, NV, OR, TX, and WA.
• Developed personnel training and support programs that were scalable and reusable across market segments, which resulted in a 200% increase in productivity and retention.
• Managed a due diligence process for $MM acquisitions and mergers of commercial and residential properties.
• Architected enterprise business solutions supporting finance, property management, human resources, and sales and service operations.