SUMMARY:

• 10+ years of consulting experience across multiple industries including banking, finance, asset management, Federal, and healthcare.
• Experience in leading geographically dispersed, multi - functional teams through stages of system development.
• I also, mentor youth in developing life skills and teach computer skills to adults.
• Provided Verification/Validation Processes and implemented QA processes to improve project efficiency.
• Managed business and system requirements.
• Attended and participated in Agile meetings such as Daily Scrum, Sprint Planning, LOE, Sprint Review, Sprint Retrospective, and Demo meetings.
• Created test scenarios, executed test cases and reported test results.
• Provided automated testing using Selenium and Cucumber.
• Served Queue Manager for Tier 2 Incident Management team.
• Resolved incidents and assign tickets to appropriate team members.
• Provided Help Desk articles to address issues that users prefer to find for themselves.
• Performed Root Cause Analysis of defects to mitigate future issues.
• Developed solutions using Software Development Life Cycle, Agile, Scrum and DevOps.
• Provided Manual Testing, Smoke Testing, Functionality Testing, System Testing, Integration Testing, End-to-End Testing, Backend Testing, and Regression Testing.
• Tracked and captured Project KPIs.
• Developed “as-is and to-be” architecture documentation (roadmap) to leverage current artifacts in support of business organizational needs.

SKILLS & COMPETENCIES:

Helpdesk: ServiceNow

Hardware: Operating Systems Microsoft Windows

Software: Databases and tools SQL Server 2005, SharePoint, Analysis Services, Sybase, MS Office, MS Access, Business Objects, Cognos PowerPlay, Intellect, Excel, Lotus, BPwin, ERwin, IEW, InfoSpan, Popkin Data Modeling, Crystal Reports, Embarcadero ER/Studio

Languages: SQL, COBOL, Visual Basic, UML

Presentation: MS Word, Excel, PowerPoint, Outlook, Visio

Project Management: MS Project, LiveMeeting, JIRA, ClearQuest PVCS Tracker, Agile Integrated Development Environment (AIDE) which includes Scrum (Story Writing, Estimating, Release Planning, Sprint Planning, Metrics), RRC, RTC, and RQM

Web: FrontPage, Web-Services

EXPERIENCE:

Confidential, Alexandria, VA

Administrative Support

Responsibilities:

• Custody and Visitation
• Child and Spousal Support
• Juvenile Delinquency
• Child in Need of Services or Supervision
• Juvenile Traffic
• Abuse and Neglect
• Termination of Parental Rights
• Felony Preliminary Hearings in Family and Child Related Cases
• Domestic Violence
• Adult Family Abuse Protective Orders

Confidential, Alexandria, VA

Systems Analyst

Responsibilities:

• Wrote test scripts, performed various test types and provided reports on test results.
• Attended daily Scrum meetings to report incidents and testing results.
• Converted Remedy tickets to ServiceNow.
• Performed the role as Queue Manager, for Tier 2 incident management team, responsible for assigning incident tickets to appropriate queue: network, server, etc. using ServiceNow.
• Monitor and report on incident queues daily and on ad-hoc basis.
• Assess incident requirements and generate daily Scrum reports.
• Respond to service level agreements (SLAs) to ensure compliance, password and PIN resets.
• Assist users with browser and cache issues
• Notify the team leaders and project managers when incidents will potentially fail the SLA.
• Monitor available team resources daily to determine the distribution of assigned incidents.
• Follow Confidential Service Desk procedures for assigning and tracking incidents.
• Provide advice on potential process improvement for incident management.
• Define application problem by conferring with clients; evaluating procedures and processes.

Confidential, Arlington, VA

Senior Business Analyst

Responsibilities:

• Worked with Project Managers and development resources to deliver IT solutions for our clients. Responsible for developing functional and technical requirements and supporting all phases of the systems development life cycle as it relates to successfully delivering an application solution that meets those requirements.
• Gathered Requirements and managed the translation of those requirements into technical specifications, test plans, and scenarios in an Agile / Scrum environment.
• Provided ETL in capturing domain specific data to build dashboards reflecting analysis results by fiscal periods.
• Liaison between the client and development team to ensure their understanding of the requirements.
• Created Test Plans, Test Cases, Test Scripts, and Test Reports.
• Developed white-paper to analyze the As-Is (current) application environment and worked with client to model the To-Be (future) system.

Confidential, Bedford, MA

Business Analyst

Responsibilities:

• Interviewed users across functional organization levels, such as, Regional IT Operations, Compensation and Fiduciaries Services and Security and Privacy Offices to capture requirements for user interface design enhancements and draft new user views.
• Facilitated interactive live-meetings to allow team collaboration and elicited requirements.
• Lead Data Sharing Agreement team to ensure standards are followed throughout the agreement lifecycle.
• Provided early and continuous Data Sharing Agreement document updates, as well as using collaborative teams to ensure concurrence has been met across the working-group.
• Traced requirements through the lifecycle to determine if each phase was closed successfully.
• Coordinated/facilitated meetings, provide agenda development, update Project Status Tracker, support the Integrated Project Team (IPT), update SharePoint with announcements, etc.
• In an Agile environment, performed gap analysis, against the production ETL business rules through validating legacy sources against the master database within an agile environment.
• Validated use cases for accuracy and completeness.

Confidential, Reston, VA

Sr. Business Analyst

Responsibilities:

• Lead the Confidential, Base Support, Service Agreement business analysis effort to migrate from a manual process to a web-based online-entry/update and reporting system. This support endeavor, worth over $30 million, included MOA’s, MOU’s and other support agreement types.
• Participated in requirements sessions (created general designs, performed assembly testing, and supported development efforts for multiple functional areas within team).
• Managed the resolution of production issues and data cleanup efforts through functional analysis and testing.
• Managed the requirements phase, including meeting with stakeholders to gather requirements to support system changes, and new business requirements.
• Supported the development of general design documentation.
• Supported developers and system analysts with assembly test planning and execution activities to ensure code quality before product test.
• Developed and managed SharePoint site to host collections for project analytics, client databases, requirements and reports.

Confidential, Vienna, VA

Sr. Data Warehouse Analyst

Responsibilities:

• Performed data analysis, data profiling and identified data quality issues.
• Developed data models, ETL processes and report specifications.
• Documented enterprise data repositories and Confidential ’s.
• Developed and maintained corporate data dictionary.
• Provided data extraction and report generation involving the enterprise data warehouse and data marts.
• Developed reports using MS Excel 2007 Pivot Tables, MS Access and Analysis and Reporting Services.
• Developed Meta Data documentation templates, Report Models, and ER diagrams.

Confidential, Fairfax, VA

Sr. Consultant

Responsibilities:

• Served as business analyst for the website development team supporting the award winning Medicare.gov website for the Center of Medicare & Medicaid Services (CMS) worth $44 million.
• Managed the plan for converting Medicare Part D Drug Finder English text to Spanish text in support of a multilingual user base (Adhered to ISO 9001 and CMMI-2 standards).
• Tested applications for accuracy prior to delivery to users.
• Established UML modeling standards for business processes and ensured documentation complied.
• Interviewed stakeholders to provide input for the Scope and Management Plan documents.

Confidential, Washington, DC

Information Technologist Specialist/Project Manager

Responsibilities:

• Managed a Fleet Management System and responded to system connectivity issues for approximately forty-five on-line users
• Responsibility included managing a fleet of 1700 vehicles, parts inventory, user accounts, vehicle maintenance service, updating fleet information, analyzing fleet productivity, facilitating meetings and developing standard and ad hoc reports.
• Provided reconciliation procedures to ensure the integrity of critical data.
• Developed custom fleet management reports using MS Access, ODBC, MS Excel, PowerPoint, and Crystal Reports.