SUMMARY:

• Highly credentialed and experienced senior technology and information security executive with a proven record of success. Representative achievements:
• 15 years of experience developing, supporting and leading technology in the healthcare industry and supporting customer bases of more than 100,000 users.
• Fiscal accountability for $60+ million annually. Negotiated and maintained vendor and consultant relationships for technology. Oversee capital prioritization with multi - disciplinary steering committee.
• Leveraged project management best practices and methodologies to lead several multimillion-dollar technology implementation projects to fruition.
• Lead staffs as large as 150 members. Recruited, developed and retained top-flight high-performance teams with nearly zero staff turnover rates and Gallup employee engagement scores above the 95th percentile. Mentored many individuals into director level positions or above.
• 5 years as senior Information Security Executive in a complex healthcare organization
• Member of the Confidential Cyber Security Workgroup, testified to the Confidential on Bio-Medical Device Security and participated in the development of the Confidential Cyber Security Framework
• Working knowledge of COBIT 5, ISO 27000 series, Confidential Cyber Security Framework, PCI-DSS, HIPAA and Confidential
• Implemented an information security risk management program for control selection and investment prioritization
• Developed and implemented COBIT based IT governance for overall IT department and Confidential for Information Security
• Fifteen years of leadership experience in a variety of technology and strategic roles, including six at an Executive level. Broad scope of authority for information services in two of the top healthcare systems in the country.

PROFESSIONAL EXPERIENCE:

Confidential, Traverse City, MI

System Director (CISO)

Responsibilities:

• Serves as Confidential CISO
• Implemented the first security program at Confidential .
• Selected by the Confidential to represent rural healthcare on the Confidential Cyber Security Panel.
• Participated in the development of the Confidential Cyber Security Framework, including co-authorship of the Confidential industry guidance for Confidential in the development of the framework for use in healthcare.
• Installed the Confidential for Confidential .
• Testified to the Confidential on behalf of the healthcare to introduce security standards for medical device manufacturers.
• Developed full-scale risk management program for Information Security, including audit, governance, operations and incident response.
• Responsible for HIPAA, Confidential and PCI-DSS.
• Technology Responsibilities:
• Total staff includes 90+ technology professionals, including all technical and application resources.
• Direct budgetary accountability for 15+ million operational dollars and an average of 7+ million in capital dollars.
• 12,000 system users both employed and private practices across the Confidential service area.
• Manager of Infrastructure and Technical services supporting network, SQL and Oracle database.
• Manager of Servers and Desktops responsible for the Microsoft, UNIX and Citrix environments.
• Manager of Telecom and Integrated Communications focused on Avaya, Skype for Business.
• All affiliate support for remote hospitals.
• Provides direction and leadership for large-scale implementations.
• Recently completed and ongoing projects include:
• Successful Nortel to Cisco network conversion.
• Implementation of Lawson HR and Kronos Time and Attendance systems.
• Replacement of aging business technologies with McKesson financials, materials management and surgical suite.
• Ongoing server virtualization project to better leverage infrastructure investments and provide high availability to mission critical applications.
• Developed OR patient throughput application which streamlines OR processes and decreases OR down time.
• Computerized Physician Order Entry ( Confidential ).
• Coordinates strategy and governance activities for Confidential .
• Implemented Kaplan and Norton strategy mapping for Confidential ; successfully installed an ongoing strategy program for Confidential .
• Provided leadership and facilitation for the introduction of a new governance structure for Confidential, which includes a Clinical Steering Committee, Non-Clinical Steering Committee and Executive steering committee.
• Provide direct leadership over capital budgeting and prioritization.

Confidential, Midland, MI

Vice President & Chief Information Officer

Responsibilities:

• Direct budgetary accountability for 40+ million operational dollars.
• Completed $70+ million ambulatory and acute Confidential implementation.
• Turnaround of a foundering Confidential implementation.
• Completed implementation of Cerner Confidential for the acute care environment.
• Implemented Allscripts for a 200+ member employed physician group.
• Developed integration between ambulatory and acute EMRs.
• Managed troubled medical staff relationships.
• Developed ongoing staffing model.
• Decreased reliance on outside consultants for day to day activities.

Confidential, San Diego, CA

Vice President

Responsibilities:

• Functions as the senior leader for healthcare operations.
• Oversees technical infrastructure servers, network, database and support.
• Provides project management for all implementations.
• Consults on HRIS integration for Lawson, PeopleSoft, SAP and internally developed systems.
• Leads benefits identification and realization activities for all implementations.
• Serves as the senior leader for planning, sales and development.
• Addressed and resolved flaws in initial business plan.
• Developed strategic marketing, technology and development plan.
• Researched, planned and implemented suite design for industry specific learning technologies.
• Hired, trained and led sales staff.
• Launched two additional learning technology companies focused on healthcare collaboration.
• Negotiated contracts with key business partner to develop leading suite of learning technology tools and resources.
• Established contract standards and financial models for sales force.
• Lead division from startup to profitability in 6 months.
• Exceeded revenue projections for first year in month 7.
• Funded 3 years worth of operational activities through new revenue.

Confidential, Phoenix, AZ

Executive for Web, Learning and Communications Technology

Responsibilities:

• Creator of a web based dash boarding systems for strategic planning and measurement of organizational initiatives.
• In-sourced all curriculum development and instructional design for organizational training activities.
• Implemented self-service curriculum development tools reducing workload on shared services.
• Reduced outsourcing costs resulting in a $750,000 per year net savings.
• Led turnaround of a dramatically under-performing learning department.
• Identified opportunities to streamline production activities, cutting costs by $500,000 annually.
• Increased retention and achieved world class Gallup Q12 ratings.
• Delivered 3 new programs in 9 months after 5 years of stagnation in the department.
• Redesigned leadership development with new leader-on-board processes and leadership training curriculum utilizing technology to distribute training. Resulted in a 25% decrease in first year new leader turnover.
• Extended web technologies to increase productivity:
• Online billing.
• Patient pre-registration.
• Physician demographics portal.
• Budget assessment and submission for annual budget activities exceeding $3 billion.
• Permanent member of Tiger Team, which was the 12 member executive panel which made all decisions regarding operational and capital allocations for Confidential .
• Permanent member of the Strategic Measures Panel, which researched, selected and monitored organizational strategic initiatives and measures in association with the Senior Management Team.

System Director

Confidential

Responsibilities:

• Implemented and internally hosted LMS solution from LearnSoft.
• Created a robust support structure eliminating the need for external help desk support.
• Built a leadership advisory group to assist in decision making and enhance adoption rates.
• Re-developed mandatory curriculum and implemented online training programs reducing $2 million in annual training costs utilizing interactive technologies, such as Flash and video.
• Grew system from 100,000 online learning transactions per year to 2.5 million annually.
• Expanded learning technology to 100% penetration in a 3-year period, making Banner one of the few organizations to use learning technology to deliver 100% of compliance training.
• Consolidated 28 distinct public websites into a single, internally hosted site, saving $350,000 annually in external hosting costs. Improved the corporate brand image; captured buy-in from all previous site owners.
• Transformed Banner’s web presence into one of the top leaders in healthcare web technology. Website awards include: 3 elite Communicator Awards for site design and marketing; 2006 silver award from HealthAwards.com, and 2005 platinum award for most outstanding recruitment website by eHealthcare Strategies and Trends.
• Optimized search engine marketing to drive site traffic from 80,000 unique visitors per year in 2001 to 6 million in 2006. Increased online hiring from 50 applications per month in 2001 to more than 12,000 per month in 2006.
• Managed technical staff and created solutions to improve work processes.
• Assisted in grant writing activities resulting in several grants for large scale training projects.

Director

Confidential

Responsibilities:

• Accepted responsibility over Banner’s outsourced Healthstream product, which was Banner’s first LMS focused on small, mandatory training programs.
• Redesigned the system architecture to a common platform and toolset.
• Implemented Microsoft CMS, allowing distributed authorship of all web properties.
• Built key infrastructure for a computerized physician order entry ( Confidential ) system, connecting physicians with internal clinical systems. Implemented industry-leading project for $50,000 (launched at competing company for $3.5 million).

Programmer Analyst

Confidential

Responsibilities:

• Managed application development and provided system support for key business applications.
• Liaison for customers to analyze technical needs and create solutions.
• Teamed with the legal department to create a lien database, program and processes that resulted in capturing an average of $4 million annually in written-off collections.