SUMMARY:

• Over 15 years of experience in Network Operations Technician, Confidential Supervisor and Confidential Management.
• Extensive experience in Network Operation Center design, monitoring, documentation and follow - up.
• Over 6 years of experience in Process Improvement / Analysis.
• Over 5 years of experience in Netcool. HP Open View and Confidential View/Works
• Experience in providing Network monitoring, troubleshooting and router configuration for Access, Distribution and Core layers of the network.
• Experience in troubleshooting TCP/IP, EIGRP, IGRP, BGP, OSPF and Multi-Cast

QUALIFICATION HIGHLIGHTS:

• Project Management
• Network Operations Management
• Disaster Recovery and Contingency Planning
• Change Management and Analysis
• Sequential and Systematic Troubleshooting
• Internal / External Escalation and Follow - Up
• Process Improvement
• Large Scale Network Design, Monitoring and Support
• Team Development, Mentoring, Scheduling and Induction
• Performance Reviews

TECHNICAL EXPERTISE:

Hardware: JUNIPER/ Confidential routers and switches, Wireless Controllers, Confidential, WAPs, PIX Firewalls, DNS and DHCP servers, Novell Servers, Protocol Analyzers, T-1, T-3, OC3. BERT

Software: Netcool, Remedy, HP Openview, Microsoft Office Suite, TACACS, Confidential Works, Lotus Notes, Confidential IOS, Vantive, VISIO, Net Stumbler, Air Magnet, SKYPE

Protocols: OSPF, IGRP, EIGRP, BGP, IPX, TCP/IP, RIP, ETHERNET, PPP, MLPPP, Multi-Cast

Topologies: X.25, Token Ring, DSL, Frame-Relay, ATM, LAN, VLAN, WAN, Confidential

PROFESSIONAL EXPERIENCE:

Confidential

Network Engineer

Responsibilities:

• Monitoring Juniper Network Routers and Switches
• Problem determination, Escalation and Follow - up
• Monitor all high speed connections
• Monitoring NYSE network for gapping and multi-cast issues
• Configuration of BGP peering connections
• Monitor over subscription of network links
• Protocol analysis

Confidential, Atlanta, Georgia

Network Engineer

Responsibilities:

• Router installation and initial configuration
• Switch installation and initial configuration
• Circuit Installation
• Select the appropriate media, cables, ports, and connectors to connect routers to other network devices and hosts
• Connect, configure, and verify operation status of a device interface
• Verify device configuration and network connectivity using ping, traceroute, telnet, SSH or other utilities

Confidential, Columbia, Maryland

Network Technician

Responsibilities:

• 100% travel (nationally)
• Employee Induction
• Call Center coordinator for Confidential wireless help desk
• Ticket Creation, Documentation, Escalation and Follow-up
• Installation Coordinator developed processes and procedures
• Confidential Video Phone Installations
• Trouble determination via NetCool

Confidential, Atlanta Georgia

Network Consultant

Responsibilities:

• 100% Travel National / International
• Physical installation and cabling of Confidential equipment
• Loading primary configuration to all network devices
• Assembly / Installation of Confidential IP VIDEO Phones
• Decide placement of wireless access points
• Map wireless signal strength using Net Stumbler / Air Magnet

Confidential

Network Operations Supervisor / Project Manager

Responsibilities:

• Managed 7 Confidential engineers
• NetCool and Confidential View used for problem determination
• Diagnose, Document complex routing issues
• Performing Confidential router configuration and software upgrades
• Confidential Bank from ATM to Confidential (760) sites
• Develop cross functionality between Ops and Engineering
• Developed Processes and Procedures
• Help plan and implement new email platform
• Troubleshoot several WAN/LAN Topologies
• Initiating trouble tickets along with timely escalation and follow - up
• Attended weekly change control meetings
• Provide upper management with weekly network metrics
• Provide staff with policies and troubleshooting procedures
• Tracking of all vacation, personal and sick days
• Troubleshoot, monitor Confidential Routers / Switches
• Verify network status and switch operation using basic utilities (including: ping, traceroute, telnet, arp, ipconfig), SHOW & DEBUG commands
• Identify, prescribe, and resolve common switched network media issues, configuration issues, auto negotiation, and switch hardware failures
• Implement static and dynamic addressing services for hosts in a LAN environment
• Identify and correct common problems associated with IP addressing and host configurations
• Select the appropriate media, cables, ports, and connectors to connect routers to other network devices and hosts

Confidential, Atlanta, GA

Network Consultant

Responsibilities:

• Project Management
• Network Optimization
• Physical installation and cabling of Confidential routers and switches
• Loading primary configuration to all network devices

Confidential, Atlanta, GA

Network Consultant

Responsibilities:

• Physical installation and cabling of Confidential routers and switches
• Loading primary configuration to all network devices
• Monitoring all network devices via Openview / Confidential Works
• Initiating trouble tickets / workflow management
• Escalation and follow / vendor management
• Identify VOIP issues and escalate to proper department
• Interact with various Telcos for troubleshooting 56k/T1/T3/DSL circuit issues
• Troubleshoot LAN Network firewall issues
• Troubleshoot TCP/IP/IPX/SPX EIGRP, IGRP, OSPF routing issues
• Troubleshoot router/switch configuration issues
• Provide timely and organized weekly metrics
• Staff (17) Recruitment / Induction
• Developed policies and procedures for Confidential personnel

Confidential

Technician/Supervisor/Manager, Norcross, GA

Responsibilities:

• Develop networking strategy for consolidating 3 companies
• Working Manager solving complex network issues
• Negotiated yearly service contract with all major vendors
• Provide Network monitoring, troubleshooting and router configuration for Access, Distribution and Core layers of the network
• Troubleshoot TCP/IP, EIGRP, IGRP, BGP, OSPF
• Troubleshoot several WAN/LAN Topologies
• Initiating trouble tickets along with timely escalation and follow - up
• Implement Confidential (Computer Based Training) for staff
• Attended weekly change control meetings
• Provide upper management with weekly network metrics
• Provide staff with policies and troubleshooting procedures
• Tracking of all vacation, personal and sick days
• Provided fully functional lab with Confidential routers, switches and T1 circuits
• Select the components required to meet a network specification
• Troubleshoot the impact of applications (Voice Over IP and Video Over IP) on a network
• Interpret network diagrams using VISIO
• Determine the path between two hosts across a network
• Select the appropriate media, cables, ports, and connectors to connect switches to other network devices and hosts
• Perform and verify initial switch configuration tasks including remote access management
• Configure, troubleshoot, monitor Confidential Routers / Switches and Foundry routers
• Verify network status and switch operation using basic utilities (including: ping, traceroute, telnet, arp, ipconfig), SHOW & DEBUG commands
• Identify, prescribe, and resolve common switched network media issues, configuration issues, auto negotiation, and switch hardware failures
• Provided education for enhanced switching technologies (including: VTP, RSTP, VLAN, PVSTP, 802.1q)
• Configure, verify and troubleshoot VLANs
• Configure, verify and troubleshoot trunking on Confidential switches
• Configure, verify and troubleshoot VTP
• Configure, verify and troubleshoot RSTP operation
• Configure, verify and troubleshoot HSRP
• Configure, verify and troubleshoot Access-list
• Interpret the output of various shows and debug commands to verify the operational status of a Confidential switched network.
• Configure, verify and troubleshoot DHCP and DNS operation on a router.(including: CLI/SDM)
• Implement static and dynamic addressing services for hosts in a LAN environment
• Identify and correct common problems associated with IP addressing and host configurations

2 nd shift Supervisor

Confidential, Alpharetta, GA

Responsibilities:

• Monitoring Network Routers and Switches
• Problem determination, Escalation and Follow - up
• Vendor Management
• Monitoring of MVS/OS JES3 network
• Initiating backup procedures during main line failure
• Clear documenting of network issues and resolution
• Protocol analysis
• Troubleshoot high speed serial connections

Network Technician

Confidential, Hapeville, GA

Responsibilities:

• Updating mainframes around the country with current flight information
• Installation, Monitoring and Troubleshoot local area network
• Escalation and Follow - up
• Problem / Resolution documentation
• Vendor Management
• On call one weekend a month
• Taking incoming calls from internal customers

Confidential

Network Technician, Atlanta GA

Responsibilities:

• Taking incoming calls from internal customer
• Problem determination, escalation and follow up
• Access remedy for problem documentation and resolution
• Telco vendor management