SUMMARY:

I would like to secure a rewarding and challenging position in the Information Technology industry, utilizing my 20+ years of experience. I am a team player, who works effectively with clients, management and other technical staff. I am willing to work shift - work and be on-call 24/7, if necessary. My skill sets have depth and breadth. Additionally, my personal commitment to excellence makes me an ideal employee. I would also be willing to submit to a background investigation in order to obtain a security clearance, if need be.

TECHNICAL SKILLS:

• Confidential Openview
• Netcool
• Big Brother
• PRTG
• MRTG
• Confidential nGeniusONE
• TCP/IP
• BGP
• EIGRP
• IP
• IPSec
• OSPF
• Confidential
• MPLS
• Confidential
• EZVPN
• Cisco Switches (2900s to 7600s, Nexus)
• Juniper J6350, J4350, MX960, EX4200
• Cisco Wireless Access Points
• CSU/DSU
• SUN Workstation
• Dell DNS (Domain Name Servers)
• F5 load balancers
• Netscreen Firewalls
• Cisco ASA Firewalls
• Nortel VPN Concentrators
• Microsoft Windows XP, Windows 7 & 8
• Peregrine/Remedy Action Request System
• CiscoWorks
• LEC circuits (T1, T3, Frame Relay, OC3, OC48, OC192)
• Cisco IOS
• Juniper JUNOS OS
• Cisco Call Manager

PROFESSIONAL EXPERIENCE:

Network Tools Engineer

Confidential, Auburn Hills, MI

Responsibilities:

• Manage configuration and management of Confidential hardware and software
• Help troubleshoot network problems
• Work with other Chrysler teams to make appropriate network changes
• Support 50+ Confidential Infinistream appliances, Packet Flow Switches, and PM servers

Network Engineer

Confidential, Madison Heights, MI

Responsibilities:

• Work on many projects to ensure low network customer response time
• Modify connections and configurations to ensure efficient WAN optimization
• Upgrade IOS on Cisco and Juniper switches
• Provided network support on a 7x24x365 basis, contributing to the product network design; and implementing changes in accordance with network growth
• Troubleshoot and resolve Layer 2 Ethernet switching and layer 3 outages
• Participate in a regular 24/7 on-call schedule
• Maintain documentation of network resources
• Configure Juniper SSG-550 and ISG-1000 and Cisco ASA5510 firewalls
• Installed and configured CISCO routers, switches; including (Catalyst 6509, 2950, and 3750)
• Use Ethereal/Wireshark to examine data packets
• Configure OSPF and BGP routing protocols and troubleshoot issues

Network Infrastructure Analyst

Confidential

Responsibilities:

• Worked with Local Exchange Carriers, such as Confidential & Confidential, Confidential, and Confidential to resolve outages on WAN circuits in a large enterprise environment
• Troubleshot WAN and WAN issues (BGP and EIGRP) on the Confidential network
• Worked extensively to resolve issues with Confidential call managers and Cisco Confidential phones
• Coordinate with Local Exchange Carriers and Long Distance carriers to resolve voice circuit outages
• Worked with various vendors, such as Avaya and Aspect to resolve problems with PBXs on the Bank network
• Performed Change Controls to replace and upgrade Cisco LAN/WAN hardware and software
• Monitored Confidential ’s Optical network and engage vendors to diagnose and repair circuits and equipment

Network Operations Center Analyst

Confidential

Responsibilities:

• Monitor over 1000 sites using Confidential and Confidential Openview
• Coordinate repair and/or replacement of L2 & L3 LAN/WAN network devices with Field Engineers and Cisco
• Resolved routing problems on OSPF
• Troubleshot and resolved Ethernet LAN problems
• Referred testing of leased lines to various telcos and coordinated their repair
• Coordinated repair of International WAN circuits with various International Carriers

Network Support Center Engineer

Confidential

Responsibilities:

• Supported Confidential Wireless network of 1000+ Retail Stores, Sales offices, Call Centers, and Data Centers; proactively and reactively; on a 24x7 basis.
• Monitored and responded to events, occurring in network monitoring tools; such as Confidential Openview.
• Worked with Local Exchange Carriers and Long Distance carriers to resolve leased line issues in a timely manner.
• Monitored and troubleshoot Network Security outages on Firewalls and SGSs
• Responded to Critical Outages by coordinating an outage bridge, troubleshooting, identifying the cause, and documenting the outage.

Network Control Center Analyst

Confidential, Los Angeles

Responsibilities:

• Perform tier-2 network support functions in a large Network Control Center; responding to network outages proactively and reactively.
• Utilize various network monitoring tools to monitor, isolate, confirm, and resolve network and security troubles.
• Diagnose device problems and configure network systems and devices (Intrusion Detection Systems, Routers, Switches, etc.) to restore network and security services.
• Coordinate repair of equipment and circuits with ISD support groups, Local Exchange Carriers, and Vendors.
• Work to provide support for various new technologies ( Confidential, WLAN, QOS, etc.)
• Analyze network problems on complex LANs, MANs, & WANs and, either resolve them or refer the problems to tier-3 support groups.

NOC Technician

Confidential, San Francisco, CA

Responsibilities:

• Aided in Operation of a 24-hour NOC.
• Utilized software tools, like Big Brother and MRTG to monitor customer services.
• Used MS Word, Excel, and Access to maintain customer records and equipment inventories.
• Worked in cooperation with customers on product deployment and capacity planning.

Lead Operations Engineer

Confidential, San Jose, CA

Responsibilities:

• Updated and maintained DNS servers, running Red Hat LINUX.
• Troubleshot and maintained services through F5 load balancers
• Responded to customer routing issues.
• Built Confidential and DNS servers for use in the network.
• Monitored a network of Cisco 7500 series routers using Confidential Openview.
• Used various monitoring tools, including What’s Up Gold, to maintain NT and Solaris servers.
• Managed network and system outages using Remedy Help Desk software.

Network Engineer

Confidential, Fremont, CA

Responsibilities:

• Monitored and maintained five separate networks of Cisco routers, ATM and Frame Relay Switches in a Private Network Management Center.
• Configured and deployed Cisco 2503 and 2601 routers for customer use.
• Investigated complex BGP and EIGRP routing issues for customers.
• Proactively monitored network and responded to outages by coordinating with Confidential, Vendors, and customers.
• Tracked all customer issues with Scopus Trouble Ticketing System.
• Performed Confidential Dial-on-demand testing and repair, nightly.

Help Desk Engineer

Confidential, McLean, VA

Responsibilities:

• Supported contract that maintained communications for the Federal Aviation Administration (FAA).
• Monitored network and responded to customer trouble complaints, proactively and reactively.
• Tested DS0, DS1, and DS3 circuits in Newbridge DACS.
• Coordinated with Confidential and vendors to perform end-to-end remedy and repair of network components.