SUMMARY:

• Six years IT experience in the Confidential, and for global companies
• Effective and strong leadership skills
• Strong troubleshooting skills in a time sensitive and highly stressful environment
• High level of experience with a focus on Network Security, IT Helpdesk Support and Network Design.
• Detail oriented, adaptable, quick learner

PROFESSIONAL EXPERIENCE:

TIER THREE NETWORK/SYSTEMS ENGINEER

Confidential,Brighton, MI

• Escalation point for issues from Tier 1 & 2 support
• Worked with management team to implement new technologies to support growing businesses
• Designed, Configured, Installed & documented network equipment for new properties, primarily Adtran and Cisco switches, Fortigate firewalls and AeroHive accesspoints
• Responsible for reproducing/confirming product defects and reporting such defects to management for future consideration
• Provide training and documentation to Tier 1 & 2 and act as a mentor to Tier 1 & 2 support specialists
• Responsible for upgrades, troubleshooting and maintenance of remote locations and users.
• Responsible for Maintenance and Monitoring of Networking Infrastructure

LAN PLANNER

Confidential,Bloomfield Hills,MI

• Contract Employee for Confidential
• Worked with management team to upgrade existing LAN infrastructure
• Installed & documented network equipment for upgrades to existing parts depots
• Worked with a team to evaluate networks for VOIP readiness.
• Responsible for controlled disposal of outdated equipment.
• Responsible for maintenance of Networking Infrastructure and equipment

NETWORK/SYSTEMS ENGINEER

Confidential,Troy,MI

• Employed in a high visibility Network position for a National Legal Firm
• Responsible for Maintenance and Monitoring of Networking Infrastructure
• Maintained and responsible for Cisco Routers, Switches (3200,3250,3700,7000 etc.), Firewalls and other various equipment as well.
• Administered and headed up daily responsibilities and operations such as Network Performance Monitoring, Network Penetration Testing and Vulnerability Scanning, Data Storage Network, WAN connectivity and Load Balancing, and Remote Access Solutions, Microsoft System Center Suite, IDPS Systems, Enterprise Backups, Backups over WAN and IP based Phone Systems.
• Responsible for upgrades, troubleshooting and maintenance of remote locations and users.
• Worked with Auditing to ensure compliance to all required items, as well as documenting new procedures and developing new internal auditing solutions.
• Supported a wide variety of various infrastructure and end user equipment, of various ages in order to ensure mission readiness as well as providing the best experience for end - users
• Created as well as administered virtual machines in both Hyper-V and VMWare for end users and infrastructure roles.
• Researched ongoing Active Directory issues and developed methods of testing and reporting a series of AD issues.
• Designed and Implemented methods for measuring automated network monitoring, performance testing and logging using LINUX.

TIER THREE NETWORK ENGINEER

Confidential,Commerce Township,MI

• High paced position in a global Managed Security Service Provider (MSSP)
• Worked with other senior engineers to aid in designing, deploying and supporting various customer networks.
• Worked with a variety of customers and vendors, both technical and not, to remotely troubleshoot and diagnose network issues.
• Devolved network proposals and implemented proposed solutions.
• Responsible for quick and immediate support for many major national and global companies.
• Supported a multitude of various firewalls (Fortigate, Juniper, Cisco etc), proxy servers, LAN/WAN switches and routers (Primarily Cisco)
• Daily responsibilities include VPN installation and configuration, monitoring system performance, maintenance, equipment upgrades, replacements or removal.
• Responsible for maintain and creating configurations for equipment/systems with limited or no downtime; Implementing modifications and improvements as needed.
• Complies with security/privacy standards, guidelines, and policies (HIPPA, PCI) to protect company and client’s data assets

CLIENT TECHNOLOGY TECHNICIAN

Confidential,Grand Rapids,MI

• Responsible for numerous and various medical and data systems, and for providing a high uptime and availability for the entire location.
• Communicated and worked together with customers to configure, install, preventatively maintain, improve, and troubleshoot client technologies, medical equipment, their systems and integrations to optimize the end user experience
• Responsible for onsite PC repair and imaging, as well as printer repair.
• Responsible for asset management and tracking.
• Lead point of contact for problem coordination and resolution.

NETWORK ENGINEER/ SYSTEM ENGINEER

Confidential,Troy, MI

• Part of a three member infrastructure team for a global company with over 50 sites worldwide.
• Responsible for numerous and various data systems, and for providing a high uptime and availability for the entire corporation.
• Responsible for the configuration and deployment of various network equipment including many different models of Cisco switches, routers, access points, as well as file servers and many other devices.
• Worked with fellow tem members to upgrade and implement Enterprise Backup solutions using various media and methods.
• Responsible for building out various network architectures to include token ring, Ethernet and fiber communications.
• Responsible for implementation and design of a global VoIP system
• Responsible for 100% of all network infrastructure upgrades at multiple sites across North America.
• In charge of vendor management for various vendors such as Telecommunication Providers, On Site IT Contractors and General Labor, and Suppliers.
• Successfully reduced multiple locations Telco monthly reoccurring rate by 75% with no loss of service.
• Responsible for the day to day management and operation of a global MPLS network.