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Enterprise Application & Systems Admin Resume

Columbia, MD

COMPUTER SOFTWARE SKILLS:

  • SCCM
  • SQL Database
  • Office 365
  • VMware & Hyper V
  • PowerShell
  • Peoplesoft (Oracle)
  • SharePoint
  • VPN Troubleshooting
  • Active Directory
  • Windows 7, 10, & Mac OS

PROFESSIONAL EXPERIENCE:

Confidential, Columbia, MD

Enterprise Application & Systems Admin

Responsibilities:

  • Administrate, troubleshoot via PowerShell, manage subscriptions, and serve as a lead in all areas concerning Microsoft 365.
  • SharePoint - Administrate, troubleshoot, manage permissions, applications, develop solutions, change, and serve asthe subject matter expert for all things SharePoint.
  • Created test environments within the Hyper-V virtual server.
  • Configure and install various network devices and services such as routers, switches, firewalls, and VPN.
  • ITIL Administration and Management - Documents, Releases, Contracts, All Systems and software meta data, and Licensing.
  • Maintained and administered applications through the Citrix XenApp environment.
  • Work directly with the Infrastructure team to ensure application performance and reliability percentages are premium for the user community.

Confidential, Columbia, MD

IT Support Specialist

Responsibilities:

  • Assisted in the Active Directory migration from @ Confidential domain to @ Confidential, alongside the migration onto utilizing Office 365.
  • Create, change, and delete user accounts per request, alongside the cleanup of Active Directory accounts.
  • Order, install, and rebuild new/existing hardware, servers, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
  • IT support to the engineering and the Confidential administrator on IT based tasks and support for Confidential and Confidential related systems.
  • Maintain and support the organizations ERP system when migrating from Microsoft Dynamics AX to IQMS.

Confidential, Catonsville, MD

Help Desk Analyst Tier

Responsibilities:

  • Logging, tracking and resolving an average of 25 to 30 customer interactions per day who utilized Windows 7, Windows 10, and Mac OS.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Utilized SCCM to push out software updates, for configuration management, and to establish a remote connection with the user.
  • Acted as the customer advocate for problem resolution, demonstrating intermediate-advanced trouble-shooting skills, handling, diagnosing, and resolving end user calls in a single point of contact help desk environment, and providing Tier II assistance to other members of the team.
  • Assisted as the team lead trainer for Tier I Analysts entering the department.
  • Created, configured, and maintained virtual VMware environments.

Confidential, Columbia, MD

Medical Transporter

Responsibilities:

  • Transport patients to and from special service and treatment areas to operating rooms.
  • Comfort patients and their families by offering support and encouragement.
  • Assist clinical staff with moving current patients to and from beds, wheelchairs and stretchers.
  • Maintain safe, secure, and healthy work environment by following standards and procedures.

Confidential, Elkridge, MD

Application/Hardware Support Analyst

Responsibilities:

  • Act as a technical resource to provide local and remote technical support to end users tablets, laptops, and cellphones throughout the company.
  • Answer and resolve inbound technical calls at a large corporate Help Desk, efficiently and professionally, in a fast paced call center environment.
  • Tested, edited, and implemented SQL scripts within databases.
  • Maintain Active Directory and implement best practices as per industry standards.
  • Anticipate customer needs and proactively identify solutions.

Confidential, Ellicott City, MD

Computer Technician Intern

Responsibilities:

  • Inspected, tested, and restored donated computers, laptops, and tablets into working conditions.
  • Upgraded software and hardware components as needed.
  • Placed equipment’s in an organized manner in the proper areas of the warehouse.
  • Trained customers how to operate and assemble a computer.

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