Enterprise Application & Systems Admin Resume Columbia, MD - Hire IT People

COMPUTER SOFTWARE SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Columbia, MD

Enterprise Application & Systems Admin

Responsibilities:

Administrate, troubleshoot via PowerShell, manage subscriptions, and serve as a lead in all areas concerning Microsoft 365.
SharePoint - Administrate, troubleshoot, manage permissions, applications, develop solutions, change, and serve asthe subject matter expert for all things SharePoint.
Created test environments within the Hyper-V virtual server.
Configure and install various network devices and services such as routers, switches, firewalls, and VPN.
ITIL Administration and Management - Documents, Releases, Contracts, All Systems and software meta data, and Licensing.
Maintained and administered applications through the Citrix XenApp environment.
Work directly with the Infrastructure team to ensure application performance and reliability percentages are premium for the user community.

Confidential, Columbia, MD

IT Support Specialist

Responsibilities:

Assisted in the Active Directory migration from @ Confidential domain to @ Confidential, alongside the migration onto utilizing Office 365.
Create, change, and delete user accounts per request, alongside the cleanup of Active Directory accounts.
Order, install, and rebuild new/existing hardware, servers, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
IT support to the engineering and the Confidential administrator on IT based tasks and support for Confidential and Confidential related systems.
Maintain and support the organizations ERP system when migrating from Microsoft Dynamics AX to IQMS.

Confidential, Catonsville, MD

Help Desk Analyst Tier

Responsibilities:

Logging, tracking and resolving an average of 25 to 30 customer interactions per day who utilized Windows 7, Windows 10, and Mac OS.
Enter commands and observe system functioning to verify correct operations and detect errors.
Utilized SCCM to push out software updates, for configuration management, and to establish a remote connection with the user.
Acted as the customer advocate for problem resolution, demonstrating intermediate-advanced trouble-shooting skills, handling, diagnosing, and resolving end user calls in a single point of contact help desk environment, and providing Tier II assistance to other members of the team.
Assisted as the team lead trainer for Tier I Analysts entering the department.
Created, configured, and maintained virtual VMware environments.

Confidential, Columbia, MD

Medical Transporter

Responsibilities:

Transport patients to and from special service and treatment areas to operating rooms.
Comfort patients and their families by offering support and encouragement.
Assist clinical staff with moving current patients to and from beds, wheelchairs and stretchers.
Maintain safe, secure, and healthy work environment by following standards and procedures.

Confidential, Elkridge, MD

Application/Hardware Support Analyst

Responsibilities:

Act as a technical resource to provide local and remote technical support to end users tablets, laptops, and cellphones throughout the company.
Answer and resolve inbound technical calls at a large corporate Help Desk, efficiently and professionally, in a fast paced call center environment.
Tested, edited, and implemented SQL scripts within databases.
Maintain Active Directory and implement best practices as per industry standards.
Anticipate customer needs and proactively identify solutions.

Confidential, Ellicott City, MD

Computer Technician Intern

Responsibilities:

Inspected, tested, and restored donated computers, laptops, and tablets into working conditions.
Upgraded software and hardware components as needed.
Placed equipment’s in an organized manner in the proper areas of the warehouse.
Trained customers how to operate and assemble a computer.