Enterprise Application & Systems Admin Resume
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Columbia, MD
COMPUTER SOFTWARE SKILLS:
- SCCM
- SQL Database
- Office 365
- VMware & Hyper V
- PowerShell
- Peoplesoft (Oracle)
- SharePoint
- VPN Troubleshooting
- Active Directory
- Windows 7, 10, & Mac OS
PROFESSIONAL EXPERIENCE:
Confidential, Columbia, MD
Enterprise Application & Systems Admin
Responsibilities:
- Administrate, troubleshoot via PowerShell, manage subscriptions, and serve as a lead in all areas concerning Microsoft 365.
- SharePoint - Administrate, troubleshoot, manage permissions, applications, develop solutions, change, and serve asthe subject matter expert for all things SharePoint.
- Created test environments within the Hyper-V virtual server.
- Configure and install various network devices and services such as routers, switches, firewalls, and VPN.
- ITIL Administration and Management - Documents, Releases, Contracts, All Systems and software meta data, and Licensing.
- Maintained and administered applications through the Citrix XenApp environment.
- Work directly with the Infrastructure team to ensure application performance and reliability percentages are premium for the user community.
Confidential, Columbia, MD
IT Support Specialist
Responsibilities:
- Assisted in the Active Directory migration from @ Confidential domain to @ Confidential, alongside the migration onto utilizing Office 365.
- Create, change, and delete user accounts per request, alongside the cleanup of Active Directory accounts.
- Order, install, and rebuild new/existing hardware, servers, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
- IT support to the engineering and the Confidential administrator on IT based tasks and support for Confidential and Confidential related systems.
- Maintain and support the organizations ERP system when migrating from Microsoft Dynamics AX to IQMS.
Confidential, Catonsville, MD
Help Desk Analyst Tier
Responsibilities:
- Logging, tracking and resolving an average of 25 to 30 customer interactions per day who utilized Windows 7, Windows 10, and Mac OS.
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Utilized SCCM to push out software updates, for configuration management, and to establish a remote connection with the user.
- Acted as the customer advocate for problem resolution, demonstrating intermediate-advanced trouble-shooting skills, handling, diagnosing, and resolving end user calls in a single point of contact help desk environment, and providing Tier II assistance to other members of the team.
- Assisted as the team lead trainer for Tier I Analysts entering the department.
- Created, configured, and maintained virtual VMware environments.
Confidential, Columbia, MD
Medical Transporter
Responsibilities:
- Transport patients to and from special service and treatment areas to operating rooms.
- Comfort patients and their families by offering support and encouragement.
- Assist clinical staff with moving current patients to and from beds, wheelchairs and stretchers.
- Maintain safe, secure, and healthy work environment by following standards and procedures.
Confidential, Elkridge, MD
Application/Hardware Support Analyst
Responsibilities:
- Act as a technical resource to provide local and remote technical support to end users tablets, laptops, and cellphones throughout the company.
- Answer and resolve inbound technical calls at a large corporate Help Desk, efficiently and professionally, in a fast paced call center environment.
- Tested, edited, and implemented SQL scripts within databases.
- Maintain Active Directory and implement best practices as per industry standards.
- Anticipate customer needs and proactively identify solutions.
Confidential, Ellicott City, MD
Computer Technician Intern
Responsibilities:
- Inspected, tested, and restored donated computers, laptops, and tablets into working conditions.
- Upgraded software and hardware components as needed.
- Placed equipment’s in an organized manner in the proper areas of the warehouse.
- Trained customers how to operate and assemble a computer.