SUMMARY:

• IT Specialist Level V, Software Specialist, Database Administrator, Sr. Network Administrator, Systems Engineer and IT Consultant
• Familiar with MS - DOS, Microsoft Windows, Microsoft Word, Microsoft Excel, and Microsoft Outlook Microsoft Access, Microsoft Power Point, Adobe Acrobat Pro, Adobe Dream Weaver, Solar Winds, Barracuda Filter, WebEx, VMware, Nlite, Camtasia and actually there are too many, many more applications and software for me to list. Software is a real passion for me.
• Knowledge of PC setup and installation, as well as various peripherals, data entry, and file updating.
• Printer networking setup, troubleshooting and maintenance.
• Experienced in system-operations training, collections, and customer service.
• Extensive experience in virus/spyware removal and future infection prevention.
• Knowledge of the setup and maintenance of WLAN, WAN and LAN.
• Knowledge of CARRIER ACCESS Adit 600 and CMG Router (VOIP).
• Extensive knowledge in testing, evaluating and implementing new software.
• Knowledge in webpage design and implementation.
• Experienced in forensic data retrieval.
• Experienced in the design and implementation of secured wireless networks.
• Highly skilled in relocating all data safely and completely to a new computer.
• Experienced in building installation software.
• Experienced in creating and setting up storage and backup systems.
• COMPTIA A+ Certified.
• Comptia Network+ Certified.
• Assists in the installation, configuration, and management of Networking Systems.
• Provides support to the end user and assistance to the Network Engineer and Network Manager.
• Participates in implementation, optimization and troubleshooting.
• Monitors LAN-WAN connectivity including servers, routers, hubs and other associated networking equipment.
• Assists the Network Engineer in maintaining the networks in optimal operational condition in accordance with system specifications.
• Assists in the implementation of preventative maintenance schedules to optimize system performance and maximize mean time between failures.
• Provides liaison with end users, managers, technical support representatives and others as required to maintain the maximum operational efficiency of the Networking System.
• Performs or monitors backups and maintenance of local and off-site backup storage.
• Monitors directories and anti-virus protection.
• Install hardware, software, operating systems, network functions, etc., and perform testing to ensure proper functioning of installed equipment and systems. Take appropriate actions to correct malfunctions or problems and to review the quality of work performed.
• Install workstations and services that use Microsoft Windows and/or Unix operating systems. Upgrade operating system and application software. Install printers, CD writers, scanners, surge suppressors, uninterruptible power supplies, and other peripherals. Diagnose failed systems and recovers systems and data.
• Troubleshoot systems. Train personnel on systems and provide IT support for trainers.
• Ensure that proper security measures are adhered to by staff through various protection measures and providing direct assistance to employees in complying with system administration guidelines including backup procedures to insure safety of data and emergency restoration.
• Provide direct technical assistance and support to the Natural Resources Department. Analyze hardware, software, networking, operating systems, email, and other related problems by performing troubleshooting and maintenance and take appropriate action to correct.
• Provide technical support for the operation of routers, switches, hubs, and T1 network Internet connections. Set up, operate, and monitor Internet for all systems within the department.
• Identify equipment, software, training and system administration needs and recommend appropriate actions to resolve such needs.
• Perform system administration tasks for the servers running Windows 2003/2008R2.
• Perform upgrades of hardware and software.
• Training network end users, answers questions and resolves problems.
• Communicates changes in software and operations.
• Pro-actively looks for ways to better apply technology in support of the organizational missions.
• Provide liaison with end users, managers, technical support representatives and others as required to maintain the maximum operational efficiency of a variety of Information System software.
• Install and maintain a variety of operational software, including network database applications and Internet and e-mail applications.
• Install and maintain Antivirus software applications, software patches and updates, and virus removal tools and fixes
• Designing and Implementing a Helpdesk Solution.
• Maintain operational software in optimum operational condition in accordance with system specifications.
• Training new technicians in any area they are going to be specializing in.
• Implement and manage a myriad of Systems, databases, servers, domain controllers etc.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of trouble shooting and repair procedures and techniques for Information Systems equipment.
• Knowledge of physical, material, and electronic safety procedures for Information Systems equipment.
• Knowledge of literature available providing current trends and developments in Information Systems
• Equipment.
• Knowledge of Windows Sever and Windows and Unix Operating Systems in order to perform systems administration duties and resolve problems with servers and workstations.
• Knowledge of commercial enterprise - level tools and products to provide core network services including: firewalls, IPS/IDS, DNS, DHCP, web security, email security, VPN, and NAC.
• Knowledge of VOIP telephony products.
• Knowledge of enterprise system monitoring and management tools such as Solar Winds Orion Suite, etc.
• Knowledge of Coaxial, fiber, and copper structured cabling for core, aggregation, distribution, and access layer networks.
• Knowledge of network configuration management.
• Knowledge of basic to moderately complex hardware and software products.
• Knowledge of Internet Protocols & Networking understanding
• Knowledge of computer systems scheduling and report distribution.
• Knowledge of network configuration management.
• Knowledge of messaging and file archiving
• Knowledge of Windows Sever OS
• Knowledge of patch management
• Knowledge of X86 Windows and X64
• Knowledge of server virtualization technologies including VMWare ESX
• Knowledge of Fiber Channel SAN and NAS storage fundamentals
• Knowledge of TCP/IP Networking
• Knowledge of least-privileged security model
• Knowledge of scripting techniques
• Knowledge of ITIL Release Management and Change Management
• Knowledge of requirements analysis and project management techniques
• Skills in technical documentation creation including but not limited to SLA's, SOP's, and project plans.
• Skills in the use of computers, MS office 2003/2007/2010, and associated software within the MS - Windows environment.
• Knowledge of current organizational hardware and software capabilities.
• Ability to use mobile and/or PC technology, computer operating systems, network printer configuration and mobile device configuration in Windows and Mac.
• Ability to use a variety of tools and test equipment in the performance of duties.
• Ability to assess a situation and provide a professional, effective, and cost efficient analysis with a recommended procedure to resolve the documented problem.
• Ability to plan, schedule, and complete preventative and corrective maintenance.
• Ability to communicate effectively with organizational staff, vendors, and other entities.
• Ability to establish and maintain effective working relations under significant workloads. Knowledge of system and network design in order to assist end-users in utilizing the share capabilities of the LAN/WAN, and using the proper network program/application to accomplish a given task or assignment.
• Ability to troubleshoot computer problems/debug computer programs in order to deal with hardware/software problems.
• Ability to communicate with end users on a non-technical level for the purpose of providing expertise and advice, collect and exchange information, and analyze/resolve computer-related problems.
• Ability to Work within an IT or other Team Environment in order to perform work. Ability to communicate with others in order to provide training, guidance and exchange of information or to persuade and obtain information from technical and non-technical people.
• Knowledge of Windows Sever and Windows and Unix Operating Systems in order to perform systems administration duties and resolve problems with servers and workstations.
• Knowledge of administration, management, trouble shooting of AD (Active Directory).
• Knowledge of Local and Wide Area Network Equipment in order to provide technical support for users of the Intranet.
• Ability to Install, Troubleshoot, and Maintain Operating Systems, Hardware, and Software in order to adapt to changing conditions in the support of agency operations. This includes hardware, operating systems, and software such as servers, workstations, modems, printers, and other peripheral devices, network functions, software programs, etc.
• Knowledge of building, repairing and monitoring CCTV systems for theft prevention.

PROFESSIONAL EXPERIENCE:

Confidential, WA

IT Technician

Responsibilities:

• Maintains confidentiality of all IT records.
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
• Documents, maintains, upgrades and replaces hardware and software systems.
• Assists in researching and resolving of technical problems in a timely manner.
• Provides end - user support for MS Office applications including, but not limited to, Word, Excel, Access,
• PowerPoint, Outlook/Outlook Express.
• Takes initial telephone calls, email and personal requests for technical support.
• Documents and track the following backup systems: LAN systems backups, EGD systems backups, HQ building security systems backups.
• Coordinates with other IT departments on problem and recovery activities.
• Maintains documentation of PCs/copiers/faxes/printer.
• Administration, management, trouble shooting and repair procedures of AD (Active Directory).
• Works in compliance with all gaming rules and regulations as prescribed by the state.
• Understands and abide by the system of internal controls, company and department policies and procedures.
• Performs other duties and special projects as assigned.

Confidential, Nespelem, WA

Sr. Network Administrator, Systems Engineer

Responsibilities:

• Repair/Replace/Update Hardware, Software and peripherals.
• Train lower tier technicians as well as end users.
• Design and implement helpdesk. support/build databases
• Install Domain Controllers, servers, NAS, SAN, appliances etc.
• Manage Active Directory, servers, switches, Sophos network filter and Cisco ASA firewall.
• Manage & maintain Vmware/Vsphere and UCS Manager
• Manage & maintain helpdesk
• Manage Tribal Court database server
• Equipment & Software procurement
• Work directly with all IT related contacts and vendors.

Confidential, Omak, WA

Information Specialist/Computer Technician

Responsibilities:

• Repair/Replace/Update Hardware, Software and peripherals.
• Train PSIS technician as well as end users.
• Design and implement helpdesk. support/build databases
• Install & manage Reading Counts, Discovery Education, Read Naturally, Type to Learn etc.
• Manage & install the servers, switches, Lightspeed network filter and Cisco ASA firewall.
• Manage & maintain PSIS Website
• Install and maintain Bio-metric time clock
• Install short throw projectors
• Equipment & Software procurement
• Work directly with all IT related contacts and vendors

Confidential, Nespelem, WA

Computer Maintenance/ Repair, Network Technician, Database Administrator Trainee, Software Specialist

Responsibilities:

• Repair/Replace/Update Hardware, Software and peripherals.
• Train new technicians as well as end users.
• Design and implement helpdesk. support/build databases

Confidential, Coulee Dam, Wa

OWNER - IT Consultant

Responsibilities:

• Repaired computers, hardware, software and peripherals
• Trained customers in computer-system setup and operations.
• Gained excellent experience in system operations and various types of hardware and software.
• Project Management
• Website design & management.
• Database design & implementation including web based.