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Systems Engineer Resume

Hardware: Cisco 400m/3600 series routers, switches(intermediate), Laptops, Workstations, servers(Windows2008) RAID, Network cards, Printers, Scanners, and other Peripherals. Desktops and Laptops-HP, DELL, MAC. Mobility adminstration, Blackberry, IPHONE, Android, electrical circuits AV/DC

Software: Microsoft Exchange: 2010/2007, Lotus Notes, Remedy, Service Manager Client and Server, Windows Terminal Server, Remote desktop Connection, McAfee, Supported and implemented SQL application, Crystal Business Reports, VPN, Soft token and Hard token, Safe boot. Windows7/XP EDI ANSI X12 and UCS , IBM Sterling integrator, PGP Encryption, MCAFEE Encryption, Netscape, Linux, Unix, power shell, VB, SAP production

Network/Protocols: LAN/WAN, TCP/IP, IPX/SPX, RIP2, SSH, VPN, STMP, Ethernet

Related Course Work: Network Concepts, Intro to Cisco Routers, Intro to Cisco Switches, System Analysis Planning and Control, Technology Applications Management, Principals Of Information Security, PC Maintenance, C++, Business Law, Business Ethics, Economics, Strategic Management of Technology , unix class, project management systems, IT disaster/forensics. , Network design and management

Related experience in Trouble shooting 4 years , airwatch 1 year experience


Confidential, 06/12-10/12
GIS Network/systems engineer Administrator/IT coordinator

  • Maintenance on branch DC servers HP Platform servers and workstations, LAPTOPS
  • Provision Monitor and troubleshoot Cisco Switches, Routers
  • Perform switches and configure routers
  • Maintain two Branch offices in Houston, Texas and Landis, Pennsylvania
  • Software Upgrades
  • Cisco call Manager Administrator
  • Server Installation and configuration Windows server 2003/2008 r2
  • MacAfee Security Encryption,
  • Mobility administration- blackberry, IPHONE, Android
  • LAN/WAN administrator
  • Cisco Firewalls and VPNs, VoIP, Intrusion Detectio
  • LDAP and active directory
  • SAP Production Support, configurationManaging the schedule progress and cost control through all phases of the project
  • Iphone configuration, Ipad , Ipod
  • SCCM 2007, 2012, SCOM, Echange server 2007
  • Firewall implementation and support

Confidential, 01/12-06/12
GIS Entry level Systems engineer analyst(consultant)

  • Specialized In All Microsoft Products
  • Windows Server 2008 r2, Web server,
  • SCCM 2007,2012, SCOM
  • Windows XP,7 Upgrade and deployment, Configuration, troubleshooting
  • Exchange Server 2012, 2007, set permissions and added groups on exchange server. 5000 user conversion project from IBM lotus notes to exchange server. Using VB scripting , power shell
  • Application Certifying, Citrix implemetation
  • HP Service manager ticketing system , taking ownership and resolution
  • Mobility admin, blackberry, IPHONE, Android
  • Used linux on a project that involved looking up files, moving files and copying files through basic commands
  • Project management
  • Reporting progress and forecasting costs on a regular basis
  • Agile software development methodologies
  • IPAD admistering
  • Firewall configuration
  • Sharepoint configuration
  • Project management
  • Infrastructure re-engineering and upgrade

Confidential, 04/11-12/11
Implementation Intern/Network Support

  • Imaged HP computers and HP elite bookLaptops
  • Mapped printers and drives to work stations
  • Assisted internal clients on Break fix of hardware and software
  • Built and deployed desktops and laptops
  • Configured operating systems
  • Provided technical support for LAN/WAN communications and transmissions
  • Installed security patches, added and removed profiles from Active Directory.
  • Resolved and monitored trouble tickets via service manager
  • Remote desktop connection, supported safe boot, soft token and hard token, manage work through Service Manager, and built profiles
  • Converted Windows XP to WIN7 project
  • Windows server 2008R2
  • Mobility administration, blackberry, IPHONE, Android, IPad
  • HP Service Manager Ticketing system
  • Sharepoint client side administrator

Confidential, 01/11-04/11
Teir2 Network Support Agent

  • Assisted Premise Techs in Installation and repair and Router configuration
  • Remote in Configured and Corrected Software and hardware router Settings
  • Performed Trouble Analysis on FTTP and FTTN lines From the DSlam Box to the premises and the Demarc Point, Performed Port Bounces
  • Monitored network system for outages, escalated issue to tier 3
  • Configured and re-set email accounts
  • VOIP installation and repair.

Confidential, 10/10-01/11

  • Remote help desk Representative
  • Configured IPhone 4 and IPod's
  • Analyzed and trouble shoot software and hard ware settings
  • Remote Help desk
  • WI-FI and Bluetooth configurations
  • Email and password re-set and set up.

Legal Administrator/PFC

  • Performed clerical and administrative duties
  • Used Excel, Word, and Power Point to create reports


Management Information Systems

Bachelor of Arts in Computer Technology and Science

Cisco Network Academy

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