SUMMARY:

To provide excellent technical support and customer service in a Network Engineering position with a rewarding successful company as a Technical Support Specialist Network Technician. With over 15yrs of IT and Telecommunication experience.

TECHNICAL SKILLS:

Software: Windows 2000 Pro, NT4.0, XP, 7 Pro, 10 Pro, Server 20008, 2012 R2 Hyper - V, SharePoint Online, Office365, Symantec Endpoint Protection Cloud, Backup Exec 16, AWS Amazon Web Service (EC2, S2, EFS, and Glacier), Linux Mint, Ubuntu. Putty terminal emulator, and Wireshark

Network/Hardware Devices: HP, and Dell Workstation, Laptops, Printer s (local and networked), and Monitor s. Dell PowerEdge T430 and R530 SonicWall TZ210 Firewall, SonicWall NSA3600 Firewall, Cisco Catalyst 3560, and 2960 switch, also Cisco SG500 PoE switch.

Network: Administered Server Roles AD DS Active Directory Service, DNS Domain Name Service, DHCP Dynamic Host Configuration Protocol, Domain Controller, Hyper-V Server, File and Storage, Print and Document services.

PROFESSIONAL EXPERIENCE:

Windows 2012 R2/Network Administrator

Confidential, Washington, DC

Responsibilities:

• Performed Network Upgrade from Windows 10 Home to Windows Server 2012 R2 Domain Environment.
• Installed Dell PowerEdge R530 and T430 servers, installed, deployed, and administrator of company Microsoft Windows 2012 R2 Hyper - V servers
• Install and administer Server Roles: AD DS, DNS, DHCP domain controller Hyper-V, File and Storage, Print and Document services, Created Hyper-V Virtual Machine (Domain Controller, File and Storage, Print and Document role VM’s) experiences using PowerShell cmdlets, also scripts for querying data and automation. Create and deployed company Group Policy Objects (GPO).
• Created Active Directory Domain Service structure, Organizational Units in accordance to company departmental structure. Assign all AD object permission level rights.
• Create File share and assigned all levels of permissions to the shares
• Test patches, security updates, and new deployments in a lab/development environment prior to introducing any changes to the production environment.
• Perform server daily incremental backups using Symantec Backup Exec 16 software, perform Check Point for in Hyper-V virtual machines as part of Patch Management process, and Snapshot for AWS Ubuntu EC2 virtual machines
• Installed, deployed, monitor, and administer SonicWALL NSA 3600 Firewall, configured SSL VPN for remote users’ login, review logs. Enable, port security, created ACL’s, design IP scheme, configured VLAN’s for company cisco SG500 switches. Installed second SG500 cisco switch configured as a stackable switch, plug fiber in SPF port for redundancy, also managed both switches from one console.
• Monitor, Triage, and troubleshoot all Request Tracker help desk tickets request, Confidential Solutions help desk ticket monitoring system.
• Troubleshoot and setup company laptops, installing software, hardware, administer network devices, such as network printers, and NAS drive, Firewall, cisco switch.
• Administrator of company Linux Ubuntu EC2 instances hosted on Amazon AWS Web services. Experience using EC2 Container, S3, EFS, and Glacier AWS Services. Access AWS instances via i/ssh command line protocol, perform maintenance such as OS updates, and security patches.
• Administrator of company Cloud base PBX RingCentral VOIP phone system, install cisco IP phones, setup new hire phone line, train user on how to operate IP phone.
• Administrator for Confidential SharePoint online site (front end), create user account, users site, list and grant access to file, list, and new sites. Microsoft SharePoint Online with Office365 document repository. Install Office365 and assign license on users PC through Office365 online console.
• Owner of company Configuration Management policy, perform scheduled audit, ensuring daily operational process are in compliant with written policy and adhere to ISO 270001, also 200001K standards.
• On-board new hire, coordinate the order/purchase of IT specific equipment with venders, setup, and image laptops/desktop with company approved baseline. Perform off-boarding of employee who leaves the company.
• Setup users’ email accounts in Google G-Suite, assign company asset and software licensing.
• Maintain company IT assets, Configuration Management data base CMDB, inventory, and record employee company assign Hardware and software
• Perform periodic maintenance on DAS system, measuring signal strength from different mobile carriers Confidential, Confidential, Confidential, and Confidential . Using a spectrum analyzer while capturing and saving the data to iBwave network design tool to generate reports for government.

Systems Engineer

Confidential

Responsibilities:

• VMware vCenter Lab Manager, and OpenStack Dashboard, used to create and image virtual machines. Access EXSi Type 1 virtual servers via vCenter and VMware Lab manager. Created and deployed virtual machines in OpenStack Dashboard
• Deploy and manage cloud based virtual machines running on OpenStack and vCenter Lab Manager. Using predefined image templates
• Able to effectively and efficiently communicate, collaborate, and work with departmental groups in a dynamic testing environments.
• Analyze and designs VM computing resource requirements for application performance perform hardware resources configurations, OS, security boundary rules and network connectivity paths within virtual desktop infrastructural environment.
• Software & Hardware setup to perform Software Compatibility Testing, ensuring the testing hardware is functional.
• Ensuring the most current baseline provided by Test and Evaluation Software Developer is loaded on the test machines using pre-defined tasks stage on Altiris deployment server.
• Ensuring Quick Test Professional/ RFT is loaded on the test systems so automated testing scripts are ran once deployment is completed for functionality testing.
• Ensuring baselines delta applications are updated in accordance to current production standards. This includes configurations for the Physical and Virtual machines, setting up default printers, also configuring Outlook profiles for test user accounts.
• Ensuring the required pre-requisite (dependent software) is installed as requested for test packages that are being deployed to test machines (desktops, laptops, and virtual machines).
• Ensuring test packages, are deployed via Altiris software deployment server, schedule jobs and deploy (software/image deployments) staged on server or other deployment mechanisms is successfully installed and can be tested as described in the test instructions provided by Test and Evaluation Software Development Team.
• Work with the various departments to ensure any installation problems are resolved.
• Software Compatibility testing I used automated scripts such as VBscripts and Batch files (whenever applicable).
• Report problems to software development team, providing screenshots of log files, registry values etc.…. working team to find solutions.

Confidential

Sr. System Engineer

Responsibilities:

• Avamar backup and restore server
• Altiris software deployment server.
• Creating workstation WS ID in accordance to standard Naming Convention / Active Directory create user, and computer accounts join workstations to domain
• Microsoft System Management Server, to capture inventory of all software loaded on workstation.
• Provide tier 3 desktop supports to 12,000+ users
• Troubleshoot, Install, and Upgrade hardware and software issue:
• Monitors, Printers, Scanners, CPU, Network Printers and Microsoft Office suite, Windows 7, Windows XP, Vista, Remote Desktop Protocol, install images for Laptops and Desktops, Remove Adware, Spyware, Malware and Virus, Speed up system performance.
• Provide training to customers on how to keep system performance up, and install new peripherals
• Maintain a 99% percent Service Level Agreement.

Confidential

Team Lead

Responsibilities:

• Supervise and trained technicians to perform data transfers and CPU upgrades.
• Assign task, daily schedule to technicians, ensuring work is distributed evenly to each technician’s abilities
• Assist techs in the field, troubleshooting problems as they arise
• Attend weekly and bi-weekly meetings with government Task Managers/SIRA to discuss issues, procedures and new projects.
• Review paperwork for accuracy and completion
• Update Remedy Help Desk AR System and BMC Remedy Mid-Tier 7.6 ticket tracking help desk data base.
• Install and Troubleshoot Micron CPU, NEC Monitors for Dual Configuration, HP Printers, DVD/CDRW drives, RAM, Scanners, Dell Printer, Dell Laptop Configuration with docking station, Black Berry’s, Router’s and Modems.
• Perform Data Transfers using Prescanstate and Loadstate utility, NT to XP Migration.
• PTO 7300 Mobile Asset Application for Confidential Mobile Asset Inventory support services bar codes scanning.
• Configure PC’s for Confidential Patient Teleworks and Hoteling Program remote desktop protocol and VPN connections.
• Configure WordPerfect Script macros, Move NetBIOS ID to OU in Active Directory, add user to Local Remote Desktop Group, give users local admin permission to perform local installs, Drive mapping, and map network printers, install Application from network application server.

Central Office Installer

Confidential

Responsibilities:

• Upgrade of central office switching equipment and battery power supply plants in Confidential Central Office
• Ran fiber cable for fujitsu 7600, and 4500 fiber distribution network bays to LGX panel.
• Ran the abam cable and wire wrap at both end’s DDP panel, Lucent Mux Panel and tested.

Central Office Installer

Confidential

Responsibilities:

• Install Ciena and Tellabs equipment
• Responsible for installation of Ironwork, cable rack, fiber duct, mount and support of bays.
• A/C work, fibers, LANs, coaxial, abam, tie pair and power cables.
• Crimp Confidential connectors, wire wrap, lace down cable run the T-Birds Tester P-Touch Stenciling in Washington, DC metro area.