AIX professional with over 5 years of experience, providing hardware and software problem solving skills, excellent customer service skills, able to resolve technical situations and work efficiently with end-users, customers, and high-level support personnel. Experience on working with complex technical issues in critical situations. A talented and dedicated troubleshooter able to take the initiative and resolve issues quickly.
AIX o/s: 3.5, 4.3, 5.1, 5.2, 5.3, 6.1
Certs: pSeries Technical Sales (8/05)
Admin and Support AIX v5.3 (9/05)
Database: Unidata (v4.1, 5.0, 6.1, 7.2), PICK (v6, 7.0, 7.1)
Hardware: RS/6000 (F40, F50, F80), pSeries: Power5 (520, 550), Power6 (8203)
Confidential,Plano, TX March 1998 – Dec 2010
Senior AIX Tech Support Analyst/System Administrator
ªProvided AIX operating system support for 180+ clients running on our distribution software. Responsible for server administration, scheduling installations, upgrades, and maintenance in accordance with policies and agreements. Monitored system performance, software/hardware diagnostics, firmware updates, backups and data restores, data integrity, crash recovery, disk utilization and mirroring, logical volume configurations, and recommended course of action when needed. Liaison between customer and IBM, Rocket Software and any 3rd party support personnel.
ªPrimary AIX system administrator for IBM 8203-E4A server running on AIX 6.1. Handled hardware and o/s maintenance, troubleshoot and diagnose system problems, handled backups and data restores, scheduled system reboots, battery backup testing, and all standard operating system level issues.
ªConfigured 100+ newly purchased IBM systems for customers. Handled cloning of system, disk configuration, nfs setup for data migration and population, and assisted clients in setting up and rolling over from old server to new.
ªSupported Unidata database: installation, maintenance, upgrades, data integrity.
ªSupported PICK database: administration, file maintenance, upgrades.
ªSupported 3rd party s/w: Tivoli/Sysback (backups), LanSafe (battery), Vsifax (faxing).
ªSecondary level support: Optio (fax), Facetwin (PC to UNIX), Protobase (credit card)
ªSupport in house IT issues involving MS Windows, (95/XP/7), troubleshooting PC issues, general user help desk support.
ªTaught classes in-house and at our yearly conference on AIX Administration.
ªCreated and supported documentation for colleagues and customers.
ªAssisted in organizing company events for employees.
Confidential,Dallas, TX March 1988 - March 1998
Lead Computer operator for financial institution.
ª Started as night operator running nightly processes, handling reports, tape backups, building security.
ª Promoted to lead operator handling daily activities, assisting on AIX admin, training of other operators.
ª Assisted in conversion from Unisys to IBM RS6000; trained company personnel to a Windows environment utilizing the new system.
IBM – AIX 5L Jumpstart for UNIX
pSeries AIX System Support
AIX v4.3 System Administration
AIX v4.3 System Support
AIX v4.0 System Administration
Bachelor of Arts - Mathematics
Associates Applied Science - Solar Energy Technology