SUMMARY:

• Helping in the achievement of all your IT support and administration needs.
• SME Systems Administrator, Networking professional with a strong background for working in the military environment, Confidential logistics, and end - to-end systems support. Skilled in systems and software maintenance across both Linux and Windows environments, information security, physical and virtual machines, file and data management.
• Proficient with both hardware and software installation and maintenance.

AREAS OF EXPERTISE:

• Server build and management Information Security Systems Installation Vendor Management
• Building, capturing and deploying images using SCCM, PowerShell, Ghost, Sysprep, WDS, and Imagex
• Proficient in the installation and configuring of Hyper-V with 2008 server R2 64 bits, VMware.
• Installation and configuration of Cisco Routers.
• Installation, configuration and administration of Windows XP, 7, 8.x,Windows 10 / Windows 2003, 2008, 2012, 2016 Server, Linux Red Hat and SME8.
• UNIX, Linux, Cisco Routers command line experience.

TECHNICAL SKILLS:

• Data Storage & File Management Computer Architecture Network Troubleshooting Installation of wired and wireless routers Installation and Configuration of Active Directory Imaging Computers Network Monitoring Remedy Ticketing System SM7 Ticketing System Windows Desktop
• Blackberry Enterprise Server (BES) Symantec Backup Exec NIPR/SIPR/CENTRIX Protocols MS Outlook Credant, Guardian Edge and Safenet encryption software

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

System Administrator

Responsibilities:

• Install approved software on user computers.
• Troubleshoot software, hardware, printers, and network connectivity issues.
• Provide onsite support to end-users.
• Resolve connectivity issues.
• Resolve user email issues.
• Map users to network printers
• Reset user accounts on OpenNet and ClassNet.
• Create, resolve and transfer tickets with remedy.
• Image end-user workstations on OpenNet and ClassNet.
• Resolve VIP/After-Hours issues.
• Provide shift changing report for the VIP-After-hours.
• Create and transfer user accounts for the VIP After-hours.
• Monitor and reboot VMware servers for the VIP After-hours.
• Respond to VMware server incidences for the VIP After-hours.

Confidential, Fort Meade, Maryland

Systems Administrator

Responsibilities:

• Installed patches using Configuration Manager, Software Manager, and Windows Update.
• Downloaded and installed missing and failed patches via TechNet.
• Troubleshooting moved and rebooted servers when required.
• Prepared and updated Day Swing Shift Pass Down reports.
• Performed Network Operations Center (NOC) tasks.
• Monitored servers using Confidential SiteScope software.
• Monitored and managed all VPN servers using Solarwinds monitoring software.
• Imaged laptop and desktop workstations.
• Created, updated and closed out tickets using the Remedy Ticketing System.

Confidential, Washington, DC

Desktop Support Specialist

Responsibilities:

• Provided IT support to thousands of end users at the Washington Navy Yard.
• Responsible of Imaging desktops and laptops ( Confidential and Confidential ) with Windows XP and Windows 7 image.
• Using SCCM (Microsoft System Center Configuration Manager) pushed windows XP and 7 images through the OSD and BDM process.
• Responsible for troubleshooting local and network printers.
• Troubleshooting Network connectivity.
• Resolved network connectivity linked to 802.x issues.
• Used SM7 and Remedy application for managing and closing tickets.
• Maintained user’s computers via. troubleshooting and ordered and replaced parts through ( Confidential Dispatch, DEX Portal).
• Repaired software error issues.
• Transferred user’s data (Desktop, Favorites, Documents, PST files, NK2 files, Signature, Contacts).
• Installed Guardian Edge applications for hard drive, removal storage and framework.
• Encrypted and decrypted data using Guardian Edge (GE) and repaired Guardian Edge issues.
• Used Active Directory to check information on users and their accounts.
• Submitted ticket requests to have print queues created or deleted.
• Resolved NIPR and SIPR issues.

Confidential, Washington, DC

Senior Helpdesk Support Specialist

Responsibilities:

• Created and deployed windows 7 departure image on Confidential and Confidential Student laptops.
• Built local windows 7 and XP deployment server using 2003/2008 Server, Active Directory, DNS, DHCP, Windows Deployment Services and PXE enabled.
• Troubleshooting hardware, software and network connectivity
• C onfigured desktops, laptops, scanners and Blackberries.
• Used Ghost to deploy images on multiple Confidential Laptops and Desktops.
• Migrated users data before and after the imaging process.
• Created the documentation (SOP) on the installation of software.
• Installed, configured and performed maintenance on local and network printers. ( Confidential, Confidential )
• Reset passwords and unlocked user accounts for Confidential Students and Staff.
• Worked with NOC Team to resolve network and connectivity issues.
• Added and removed computers to the Confidential domain.
• Performed helpdesk support and created user and computer accounts using remedy ticketing system and Active Directory.
• Created user’s Google Cloud accounts ( Confidential ).
• Rebuilt Blackberry using Blackberry Enterprise Server 4 - BES (connected the Blackberry to mailbox on exchange server, changed password, wiped blackberry and added users to BES, added users to group, added users to group policy, etc.).
• Wiped hard drives with Confidential standard 7.
• Installed and configured Credant client for data encryption.
• Recovered encrypted data using Credant.
• Installed and configured MS office 2003, 2007, 2010 (Created archive files, added mailbox, agenda, etc.).
• Added users and mailboxes on Exchange Server 2003.
• Configured user’s mailboxes to forward emails to different mailboxes using Exchange Server 2003.
• Configured outlook to sending and receiving encrypted emails.
• Used PKI to recover CAC card certificates and encrypted emails.
• Configured user’s account on Active Directory to use CAC card only.
• Installed card reader, Smartcard and enabled user’s accounts using CAC card.
• Installed and configured hardware including dual and multiples monitors.

Confidential, Washington, DC

Installation Support Team

Responsibilities:

• Installed, moved and migrated data, delivered and Returned to Stock (RTS) on workstations.
• Installed, moved, RTS on printers.
• Installed various hardware and software (MS Office, WordPerfect, CD Rom Drives, and Memory).
• Built, configured, installed, migrated and moved data, RTS on servers.
• Installed and configured VPN, wireless and LAN access to workstations.
• Built and rebuilt user account on Blackberries using BES.
• Installed scanners and digital senders.
• Used the Confidential Manager Service Client for Ticketing.

Confidential, Washington, DC

Assistant Network Administrator

Responsibilities:

• Participated in the rebuilding of the Confidential Network Infrastructure.
• Installed and configured several Confidential Proliant DL servers, Confidential Xeon servers.
• Installed and configured Windows XP 2003 and 2008 Servers.
• Installed Active Directory, DNS, and FTP servers.
• Moved user’s accounts to the newly built 2008 server.
• Added new computers to the domains.
• Created users, groups and group policies.
• Installed and configured backup server using Symantec Backup Exec software.
• Used Remote Control to configure workstations.
• Installed and configured Ghost Servers.
• Performed Ghost imaging of the workstations.
• Maintained Confidential printers.

Confidential, Washington, DC

Helpdesk Support

Responsibilities:

• Maintained a fully functional PC and peripheral installation facility providing on-site support from 8:30 a.m. to 5:30 p.m. Monday through Friday, except for Federal Holidays.
• Installed and configured new computers at the customer’s office workspace.
• Ensured PC and peripheral cables were neatly routed through the desk.
• Lifted computers and peripherals to accommodate the transfer of old systems to surplus and replace them with new workstations and monitors.
• Installed/un-installed software applications as directed.
• Followed and adhered to standard operating procedures as provided by management.
• Troubleshooting Hardware and Software.
• Installed and updated Mobikey at the user Desk.
• Added new computers to the domain.
• Added and removed rights to users using specific software.
• Participated in the installation of non-standard software such as Heat, Citrix, and NFC.
• Created an image of windows XP and Windows 7 using Sysprep, Windows AIK.
• Performed imaging deployment on hundred PCs using Ghost server.
• Provided helpdesk support to users using Heat ticketing system.
• Configured MS Outlook and Lotus Notes.
• Installed and configured Network and Local Printers, Label printers, Multi-function scanner printers such as Panasonic, Confidential, Sharp, Xerox, etc.
• Migrated user data and profile with USB 2.0 to Confidential Cable.
• Installed and configured dual monitors.
• Used KVM switches for imaging and to configure dual or numerous CPUs.
• Familiarized with most Confidential Desktop and Laptop such as the Model 810,410,620,745,755,760, E4300.