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Technical Services Specialist  Resume

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MO

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SUMMARY:

  • Highly motivated Information Security Professional with notable success managing a broad range of corporate IT initiatives while participating in planning, analysis, configuration, and implementation of solutions in support of business objectives.
  • Eager to apply my academic and professional background towards a position as a Cyber Security Analyst.

TECHNICAL SKILLS:

Operating Systems: Windows 7/8.1/10, Kali Linux, Fedora

Networking: Cisco VoIP, Switches, Routers & Firewalls, VPN, RADIUS, LAN/WAN, TCP/IP, VLAN

Software: Microsoft Office 2010/2016/O365, OneDrive, SharePoint, Salesforce, SCCM, Trello, Zendesk

Security Tools: Cylance Protect, ESET, Barracuda Cloud Control, Netwitness Investigator, Nmap, Nessus, OpenVAS, OWASP ZAP, Access Data FTK, Wireshark

Server: Microsoft Server 2008/2012/2016, Azure, Hyper - V and VMWare Virtualization

PROFESSIONAL EXPERIENCE:

Confidential, MO

Technical Services Specialist

Responsibilities:

  • Daily administration of computer workstations, servers, printers, and other IT related equipment.
  • Responsible for supporting 200+ servers (physical & virtual), Windows Server 2008/2012/2016 .
  • Troubleshooting network related issues including Cisco firewalls, routers, switches, and phones.
  • Ensure proper anti-virus protection and configuration for all workstations and servers.
  • Assist with vulnerability assessments, identifying and remediating spam email and malware.
  • Maintain asset management and software patch management for all workstations and servers utilizing SCCM.
  • Install new or rebuild existing servers and configure hardware, software, peripherals, services, settings, directories, group policy, storage, etc.
  • Research, procure, configure, and deploy updated hardware and software company-wide that improves system security, cost-effectiveness, and performance.
  • Coordinate and manage multiple projects, hardware/software configurations, and deployments.
  • Setting up group policy, security and distribution groups, organizational units, and new users in Active Directory.
  • Assist with the planning, configuration, and support of new branch office development.
  • Managed IT Service Desk and support staff of 5 Technicians.
  • Familiarity with information security international standards, best practices and compliance

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