SUMMARY OF QUALIFICATIONS:

• More than twenty years planning, implementing and supporting information technology solutions.
• Expertise includes supporting Confidential products and other infrastructure services including Active Directory, Windows Server, Confidential Office 365, cloud services, enterprise messaging, virtualization services, VoIP, data center support, remote desktop management, server\desktop\application support and services to end - users. Experience with planning and implementing large scale migration projects in lead and support roles.
• Ability to analyze, diagnose, provide root cause analysis and remediation to complex network and system problems.
• Highly effective in supporting and maintaining mission critical servers, devices and end-user services.
• Strong working knowledge of networking and security protocols and services including TCP\IP, network\system monitoring, firewall support, routers and switches.
• Ability to integrate easily into new environments and support teams to assist with achieving organizational goals and objectives.

TECHNICAL SKILLS:

• Confidential Windows Server 2008/12 Enterprise R2
• Confidential Exchange Server 2003/2007/2010
• Confidential Office 365\Exchange Online
• Confidential Exchange Online Protection
• Confidential OneDrive for Business
• Confidential Lync\Skype
• Active Directory\LDAP
• Azure cloud management
• ADFS 2.0/ADFS for Server 2012
• McAfee\Ironmail Email Gateway
• Tumbleweed Email Gateway
• Active Directory Federation Services
• Confidential SharePoint, IIS and SQL
• TCP/IP, SSL, TLS, VoIP, IPSec, WEP/WPA, HTTP\HTTPS
• DNS, DHCP, Telnet, SMTP, NAT
• VMWare, Hyper-V
• Linux, PowerShell scripting knowledge
• SCCM, WDS, WSUS
• Working knowledge of Cisco hardware and operating systems
• Strong ability to diagnose root cause analysis and remediation efforts
• Ability to prioritize and manage multiple tasks and projects
• Superb communication and teamwork skills

EMPLOYMENT HISTORY:

Confidential, Laurel, MD

Messaging Engineer\Systems Administrator

Responsibilities:

• Management of virtual and physical Windows 2008 and 2012 R2 servers running in HA vSphere infrastructure
• Worked as the SME for enterprise Active Directory and Azure directory services, including cloud integration, Single-SignOn, application support, user account services, replication, endpoint protection, Mobile Device Management, SAN and virtualization services
• Performed lead role in the planning, testing and implementing Confidential Office365 and Exchange Online migration for 18,000 nationwide users
• Led implementation of Confidential cloud-based services including OneDrive, Exchange Online Protection, Lync\Skype, Data Loss Prevention, E-Discovery and other cloud services
• Managed VMWare VMs in multiple data centers
• Responded to server alerts and resolved issues in a timely manner
• Successful in identifying known application problems and providing solutions
• Created documentation of all new services and provided weekly reports of migration status
• Coordinated several Proof of Concept projects to introduce new products and services
• Worked closely with networking and security teams to insure proper Ingress and Egress of network traffic between on-premises and the cloud infrastructure
• Coordinated migration of legacy Blackberry 5 to Blackberry 10 infrastructure while minimizing downtime for critical communications

Enterprise Messaging Administrator

Responsibilities:

• Management of USDA\FAS Exchange 2007 server environment and mailbox stores
• Maintained Windows 2008 R2 clustered VMs
• Participated in routine maintenance of server patching and application updates
• Support of enterprise-wide messaging services; Autodiscover, Mobile Device Management (MDM), Blackberry services and Officer365
• Worked closely with vendors to setup a Proof of Concept MDM project, to replace current infrastructure of mobile devices
• Led pst migration project to archive organizations PST files, saved locally and on network shares

Enterprise Messaging Administrator

Responsibilities:

• Provided application and maintenance support for enterprise Confidential Exchange 2007\2010 servers running on ESXi hosts
• Monitored server alerts, diagnosed problems and responded to ticket requests in timely manner
• Implemented and managed Active Directory and messaging services for agency
• Managed centralized e-mail gateways, for all USDA agencies
• Reviewed daily security alerts from US-CERT and updated email polices accordingly
• Responded to email threat alerts and provided management reporting of any threats or intrusions
• Performed led-role in implementing gateway upgrades from Tumbleweed to Ironmail to EOP
• Implemented, managed and maintained enterprise e-mail policies
• Provided support to agencies running disparate e-mail systems including GroupWise, Lotus Notes and Confidential Exchange
• Managed enterprise-wide content/anti-virus and anti-spam solutions
• Participated in after-hours and week-end support for mission critical services

Network Administrator/Supervisor

Responsibilities:

• Managed large government Active Directory network and Exchange 2000 servers
• Supervised staff of network administrators and service desk staff for three locations
• Developed and implemented patch management and security policies for entire network
• Setup of agency COOP and disaster recovery sites
• Managed the setup of new out-of-state remote sensing site including network, e-mail and end-user support services
• Involved in implementation and planning phases of large-scale multi-site migration
• Configuration of Cisco 2950 switches for multiple agencies and VLANS
• Participated in weekly meetings, reporting and technical updates to management

Systems/Network Administrator

Responsibilities:

• Provided LAN and WAN support for an NT/2000 Domain Infrastructure
• Administration of NT/2000 mission critical servers
• Administration of NT and Linux user accounts for local and remote connections
• Maintained IIS and SQL servers
• Increased throughput by replacing network hubs with 100Mbps switches
• Revised disaster recovery plan to ensure more reliable backups
• Initiated plan to recover pertinent data in case of major disaster
• Managed and maintained Confidential Exchange Server 5.5 and user mailboxes
• Supported Merlin Legend digital/analog phone system