IT professional with proven expertise in supporting and optimizing performance of workstations, peripherals, operating systems, networks, systems, hardware, and software, including installations, configuration, and preventative maintenance.
Provided excellent technical support face to face, via phone, and/or email to achieve effective troubleshooting, efficient resolution of issues, and maximum customer satisfaction. Record of completing projects on schedule.
Able to quickly grasp and adapt to new concepts, technologies, and environments. Seeking a position that will showcase my experience in computer support - from the pc support aspect to the server administration support. Successfully researched, analyzed, troubleshot, and resolved simple to complex network problems and problems associated with PCs, printers, software, and hardware issues.
Currently pursuing the MCITP Server Administrator from New Horizons, Irving Texas
Certified A+ technician as of 9/2010
Maintenance and repair of HP, IBM, and Dell products
Network/Protocols: TCP/IP, IPX/SPX, UDP, NetBIOS, NetBEUI, Telnet, FTP, TFTP, DCHP, DNS, ISDN, PPP, Frame Relay, ATM, RIP, PAP, NAT, PAT, SMTP, POP3, IMAP, WAN, CAN, LAN, DNS, VPN, RAS, ISDN
Hardware:Dell, IBM, HP
Operating Systems: Windows 95/98/ME/NT/2000/XP/Vista/Win 7
Software: Microsoft Office, SharePoint and Outlook 200X, VOIP, Router & Switches, and Multi Antivirus Programs
Confidential, 03/11 present
Desktop Support 1 (McKesson)
Operating system supported Windows XP/Win7. Responsible for installing, configuring, and troubleshooting all hardware, and software issues including VPN. Ticketing system is Remedy. Asset tracking software is MRO. Supported over 2500 employees, (DFW area and remote users company wide). Used Cisco IP Phones 7960 series. Used ghost 11, (Unicast and multicast), for our imaging software. Dell certified technician for desktop and laptop repairs. Maintain weekly tape backups.
PC Support/PC Rollout (Verizon)
Troubleshooting for all desktop, laptop, printer, handheld, network and software applications. Identified problems and corrected them as needed. Supported rollout for 2000 employees. Handled cabling and installation of hardware, software, and printers.
Confidential,Dallas, Texas 01/08 12/10
Telecom MAC Tech.
Configuration and installation of Nortel i2004 and 1230 IP telephones.
Post-installation troubleshooting of Nortel i2004 and 1230 IP telephones.
Coordination with hospital personnel on scheduling installations of telephones.
Rack and cabling installation of Nortel MG 1000 Media Gateway systems.
Confidential,Texas 06/06 12/07
Junior Network Administrator/Help Desk Lead
I was responsible for supporting several locations nationwide, external and internal customers, with their support needs, from desktop/laptop support to printers support to handheld issues, (Blackberry and Treo), to anything they needed. I reset the AS/400 accounts if users needed. I managed our users Wintel accounts, (new, modifying, disabling users). As helpdesk lead, I was responsible for monitoring the helpdesk phone and helpdesk email creating work orders from these and assigning them to the proper groups for the varied issues at hand. Track-it was our ticketing system. Operating Systems supported Windows Server 2003/Windows XP. Company closed the Dallas Location and moved to Chino, Ca.