TECHNICAL SKILLS:

• TCP/IP, DNS, DHCP, FTP, NTP, SSH, Telnet, IMAP, POP3, SMTP, HTTP, SIP, SNMP linux kickstart install, lvm, wireshark, nmap, rsyslog, bind, apache, crond, nagios, cacti
• Win Server 2003/2008/2012 , WinXP/Vista/7/8, CentOS & Red Hat Linux, IP Subnetting
• VoIP PBX - trixbox, SIP Phones, @mail Messaging Platform, VLANs, Cisco ACL, Active Directory, Exchange, IBM QRadar, IMM, Confidential
• WatchGuard Firewalls, Cisco SR520 Routers, L3/L2 Cisco switches, PoE switches, Dell PE servers, IP-KVM switch
• Network/server troubleshooting, image backups, technical support

PROFESSIONAL EXPERIENCE:

Network Engineering Associate

Confidential, Dearborn, MI

Responsibilities:

• Performed configurations and upgrades, SIEM cleanup, health checks, configured new appliances in datacenter, developed run books, contacted vendor support

Environment: /tools: IBM QRadar 7.3, Red Hat Enterprise Linux Server 7.3, IBM Dynamic System Analysis, IMM

Confidential

Responsibilities:

• SME, phishing/feed email box configuration, configured mysql encrypted backup, contacted vendor support, troubleshooting

Environment: /tools: Confidential v5.x, DNS, MX, mysqldump, Symantec Critical System Protection

Confidential

Responsibilities:

• Firmware upgrades, agent troubleshooting

Environment: /tools: FireEye 4.x

Confidential

Responsibilities:

• Development Lead for Cyber Security deliverables. Worked with multiple teams to integrate logs in to the Confidential (IBM zSecure, Apache, AS400, HPC, Mobile Iron, Cisco Video Conferencing Server, IMMv2 etc)
• Presented deliverables status in meetings, developed run books, contacted vendor support
• Performed upgrades and configurations, created log sources, QID's, LSX file, mapped events, network troubleshooting, email alerts (offenses) and reports for SIEM hardware monitoring

Environment: /tools: IBM QRadar 7.2.8, Red Hat Enterprise Linux Server 6.7, IMM, asu64, syslog, FTP, SSH, DNS, tcpdump, SMTP, WinSCP, Napatech A/S NT20E Capture Card

Confidential

Responsibilities:

• Primary Engineer, worked with the Linux Engineering, UNIX Server Operations and Project Managers to document, install and upgrade Confidential in Ford’s enterprise environment
• Implemented monitoring using HP SiteScope
• Presented project status in meetings, contacted vendor support

Environment: /tools: Confidential v4.x, SUSE Linux Enterprise Server 11, Elasticsearch with plugins, start/stop scripts, LSB headers, MySQL, SSH, DNS, SSL certificate in enterprise environment, iptables, nslookup, Symantec Critical System Protection, Enterprise Host Protection Audit System filers, HP SiteScope

IT Support Specialist

Confidential, Pontiac, MI

Responsibilities:

• Diagnosed and solved software, hardware, and network problems for Johnson Controls
• Participated in huddle sessions

IT Certified Tech

Confidential, Sebewaing, MI

Responsibilities:

• Configured Cisco L2/L3 Switches; WatchGuard firewalls configuration and firmware upgrades
• Installed VMware ESXi 5.5, Windows 2012 Server on Dell servers, Linux servers maintenance
• Implemented Disaster Recovery and Business Continuity (cloud replicated) using datto ALTO
• Network upgrades, network troubleshooting, deployed Panasonic SIP Phones, Symantec Endpoint Protection & Cloud deployment, virus and spyware removal, migrated Windows XP applications and data to Windows 8
• Network monitoring using AVG Managed Workplace

IT Generalist - Linux

Confidential, Dearborn, MI

Responsibilities:

• Deployed and managed RedHat/CentOS Linux servers and applications on virtual (VMware, KVM) & physical servers
• SNMP based capacity monitoring and alerting (Cacti, Nagios and Zenoss)
• Tested Novell ZENworks patch management
• Network monitoring using Big Brother and Solarwinds Virtualization Manager

Systems Engineer

Confidential, Brea, CA

Responsibilities:

• Improved the business user productivity by implementing reliable enterprise services running on Linux and Windows servers: email, file exchange, websites, DNS internet services and Active Directory
• Improved IP network security by configuring firewalls: WatchGuard Firebox, SonicWall
• Installed Capacity/Availability Management for the server’s services
• Designed, deployed and managed 3 VoIP PBX Phone Systems (Cisco SPA500 series phones, Trixbox CE, asterisk, VPN, QOS, Extensions, IVR, ring groups, PSTN card, MoH, etc)
• Dedicated 1st, 2nd and 3rd Level Support for +15 LANs made of 18 MS SBS 2003/2008 servers: AD, Exchange, Barracuda Anti-spam, Symantec AntiVirus
• Configured Cisco SR520 routers, Cisco PIX firewall, Surveillance Systems, 66-Blocks, IP-KVM
• Installed SpectorSoft employee monitoring software with antivirus tuning

Systems Administrator

Confidential

Responsibilities:

• Administrated LAN's made of over 100 Win XP workstation
• Managed e-mail server 602 LAN Suite - installed on Windows OS, configured e-mail clients
• Deployed Linux SMTP server (postfix) and network traffic monitoring
• Maintained wireless network and company's website

IT Support Coordinator

Confidential

Responsibilities:

• Coordinated a team of 7 systems engineers for the IT Support Department for the largest fiber and cable internet provider
• Created and implemented standard operating procedures for IP & VoIP services (optical fiber, HFC & dial-up connections)
• Operated Alcatel VoIP telephone exchange, manage endpoints & troubleshooting VoIP services
• Designed and implemented a ticketing system for front-line department
• 1st, 2nd Level support resolution for customer service requests
• Managed support for network based services such as Email, FTP, DNS
• New employee’s orientation and training

Systems Administrator

Confidential

Responsibilities:

• System administration for a LAN of over 20 workstations and a Linux based internet access router