Skilled at orchestrating optimal match between business objectives and IT solutions to meet short- and long-range goals. Excel at addressing user needs through effective installation and troubleshooting of network systems and hardware. Proven ability to provide exemplary customer service and support, contributing significantly to development of networks based on identified needs. Highly adept at using state-of-the-art IT protocols, security tools, and operating systems to strengthen network system performance. Talent for grasping new technologies and configurations, and adapting to new or evolving situations. Work well under pressure.
Solutions-oriented, highly motivated, and ready to leverage strong technical training and adaptability to excel in Network / System Administrator role.
Routing Protocols (RIP, OSPF, IGRP, EIGRP, BGP, and STP); VTP and VLAN Switching Protocols; TCP/IP & Subnetting
LAN, WLAN, WAN and VPN (HDLC, PPP, Frame-Relay)
AD, WDS, DHCP, DNS, FTP and NAT, PAT, ACLs
Servers / OS::
Microsoft Windows Server 2003-2008 R2, Windows XP, Win 7, Linux
VMware, Hyper V, and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Terminal Services, Teamviewer, Anti-virus
Diploma in Hardware & Network Engineering
Confidential,Punjab, India Demonstrated impressive technical and engineering skills by designing and executing network infrastructure based on Star topology. Spearheaded problem-free installations of Active Directory and network printers, and guided disk quotas. Effectively gathered and analyzed information related to client’s needs and built optimal network system that supported creation of Internet café business. Strengthened capabilities of IT system end-users through targeted, on-site training. Set up, maintained, and troubleshoot Microsoft Windows OS in desktop and notebook systems. Maintained inventory of all hardware and software parts. Windows XP, Windows 7 and Microsoft Application support.
Junior Technical Engineer, February 2011 to May 2012
Performed installation, maintenance, and troubleshooting of IT systems and hardware based on client needs; ensured availability, security, and performance of tools and systems. Established and maintained network connectivity and Internet access. Configured TCP/IP and wireless routers, and performed hardware maintenance and configuration.
Confidential,London, United Kingdom Promoted high quality desktop operations, including connectivity issues with Netgear routers at various business locations, as well as troubleshooting printer and scanner issues remotely and on-site. Ensure desktop computers interconnect seamlessly with diverse systems including email servers, computer conferencing systems, application servers, and administrative systems. Contributed significantly to rebooting, repairing, and replacing of IT systems and peripheral devices remotely and on-site. Installed and configured software. Maintained and troubleshoot audio and visual equipments. Maintained inventory of all hardware and software resources. Barcode printers’ deployment and repairing. Maintained excellent communication with end users, outside vendors, and internal IT department. Enhanced staff performance and morale through effective supervision and mentoring.
Desktop Administrator, June 2005 to September 2010
Provided critical desktop support to company’s branches, resolving system problems, intranet and internet connectivity issues, and networking issues remotely and on-site. Created and edited user accounts to enable system access, and provided remote assistance to end users related to log-in issues. Held accountability for staff supervision and training. Interfaced with customers to maintain optimal communications and to minimize problems.