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Technical Engineer Resume

Punjab, IndiA

Qualifications Profile


Solutions-oriented, highly motivated, and ready to leverage strong technical training and adaptability to excel in Network / System Administrator role.

  • Skilled at orchestrating optimal match between business objectives and IT solutions to meet short- and long-range goals.
  • Excel at addressing user needs through effective installation and troubleshooting of network systems and hardware.
  • Proven ability to provide exemplary customer service and support, contributing significantly to development of networks based on identified needs.
  • Highly adept at using state-of-the-art IT protocols, security tools, and operating systems to strengthen network system performance.
  • Talent for grasping new technologies and configurations, and adapting to new or evolving situations. Work well under pressure.
  • Core Technologies


    Protocols:

    Routing Protocols (RIP, OSPF, IGRP, EIGRP, BGP, and STP); VTP and VLAN Switching Protocols; TCP/IP & Subnetting

    Networks::

    LAN, WLAN, WAN and VPN (HDLC, PPP, Frame-Relay)

    Tools::

    AD, WDS, DHCP, DNS, FTP and NAT, PAT, ACLs

    Servers / OS::

    Microsoft Windows Server 2003-2008 R2, Windows XP, Win 7, Linux

    Software::

    VMware, Hyper V, and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Terminal Services, Teamviewer, Anti-virus

    Education:

    Diploma in Hardware & Network Engineering

    Experience Highlights

    Confidential,Punjab, India
    Junior Technical Engineer, February 2011 to May 2012
    Performed installation, maintenance, and troubleshooting of IT systems and hardware based on client needs; ensured availability, security, and performance of tools and systems. Established and maintained network connectivity and Internet access. Configured TCP/IP and wireless routers, and performed hardware maintenance and configuration.

  • Demonstrated impressive technical and engineering skills by designing and executing network infrastructure based on Star topology.
  • Spearheaded problem-free installations of Active Directory and network printers, and guided disk quotas.
  • Effectively gathered and analyzed information related to client’s needs and built optimal network system that supported creation of Internet café business.
  • Strengthened capabilities of IT system end-users through targeted, on-site training.
  • Set up, maintained, and troubleshoot Microsoft Windows OS in desktop and notebook systems.
  • Maintained inventory of all hardware and software parts.
  • Windows XP, Windows 7 and Microsoft Application support.
  • Confidential,London, United Kingdom
    Desktop Administrator, June 2005 to September 2010
    Provided critical desktop support to company’s branches, resolving system problems, intranet and internet connectivity issues, and networking issues remotely and on-site. Created and edited user accounts to enable system access, and provided remote assistance to end users related to log-in issues. Held accountability for staff supervision and training. Interfaced with customers to maintain optimal communications and to minimize problems.

  • Promoted high quality desktop operations, including connectivity issues with Netgear routers at various business locations, as well as troubleshooting printer and scanner issues remotely and on-site.
  • Ensure desktop computers interconnect seamlessly with diverse systems including email servers, computer conferencing systems, application servers, and administrative systems.
  • Contributed significantly to rebooting, repairing, and replacing of IT systems and peripheral devices remotely and on-site.
  • Installed and configured software.
  • Maintained and troubleshoot audio and visual equipments.
  • Maintained inventory of all hardware and software resources.
  • Barcode printers’ deployment and repairing.
  • Maintained excellent communication with end users, outside vendors, and internal IT department.
  • Enhanced staff performance and morale through effective supervision and mentoring.
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