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Information Security Access Management Analyst Resume

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Houston, TX

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SUMMARY:

  • Over 10 years’ experience in PC support (hardware & software)
  • Hands - on experience with Windows Server 2003, 2008 Active Directory, & MS Exchange 2010
  • Highly skills in Dell workstations/laptops and Shoretel IP & smart phones
  • Solid knowledge of remote access connectivity through Remote Desktop Protocol (RDP), Cisco & Nortel VPN
  • Intermediate knowledge of server & network support
  • Strong knowledge of data backup & restore procedures

TECHNICAL SKILLS:

Operating Systems: Windows XP, Windows 7 & 10 Professional, Windows Server 2003, 2008, & 2012 R2

Hardware: (Dell, HP) Laptops, Workstations, Servers, Printers, Scanners, Shoretel IP Phone, Blackberry & Smart Phones.

Software: MS Office 2003, 2007, 2010, 2013 & 2015 Professional, MS CRM 2011, MS Dynamics GP (Great Plains), Adobe Acrobats, Nortel, Cisco, & Palo Alto VPN, Citrix, LogMein, VNC, GoToMeeting, Webex, BrightStor ARCserve Backup, Barracuda Cloud Backup, Remote Installation Services (RIS), Windows Deployment Services (WDS), Blackberry Enterprise Server (BES), Telephony Office Lynx Enterprise Admin, Shoretel Communitor, Active Directory, MS Exchange, MS SharePoint 2007 & 2010, Norton Symantec Antivirus, Symantec Brightmail Gateway, BitDefender Gravity zone, Symantec System Recover 2013 R2, Remedy System.

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

Information Security Access Management Analyst

Responsibilities:

  • Processed user access control change requests such as adding, modifying, & deleting user and group accounts within SCI AD platform and various business application(s).
  • Performed the day-to-day activities to ensure communication of time-critical information & to maintain consistent customer service levels.
  • Participated in the review of work processes to identify, design, & recommend improvements for efficiency & enhanced security.
  • Complied with policies, procedures & standards
  • Documented accurately & thoroughly appropriate detail in request tickets and tracking systems.
  • Assisted end users about the proper submission of access requests to meet all established policies & audit guidelines.
Confidential,Houston, TX

IT Help Desk Support Specialist

Responsibilities:

  • Provided local and remote desktop/laptop support (hardware & software).
  • Created and implemented solutions to technical problems (troubleshooting).
  • Setup workstation & telecom equipment for entering or moving employees.
  • Provided initial and on-going technical training for employees.
  • Performed audio/video equipment setup for presentations by staffs & clients.
  • Prepared & supported online meetings for staffs & clients.
  • Assisted with server installation & maintenance.
  • Monitored server performance & drives failure routinely.
  • Used Active Directory to manage user & computer accounts, including folders access security.
  • Participated in developing and maintaining backup and recovery procedures and processes.
  • Managed firewall, content filtering, and spam filtering.
  • Created & deployed new images for desktop and laptop.
  • Installed & supported MS Dynamics GP (Great Plains) software.
  • Documented help desk tickets/resolutions through SharePoint 2010.
  • Implemented IT-related projects as assigned and performed other IT duties as required.
Confidential, Houston, TX

System Support Specialist

Responsibilities:

  • Supported more than 1000 end-users with computers, network systems, and peripheral devices.
  • Utilized Orion NetFlow Traffic Analyzer (NTA) by Solarwinds to continuously monitor network traffic.
  • Administered Blackberry Enterprise Server (BES) to support Blackberry device & managed user account.
  • Managed Active Directory to perform various administrative duties such as create, maintain & terminate user & computer accounts, assign policies, and grant access security.
  • Created & Deployed new images for desktop and laptop to replicate to other RIS servers.
  • Used BrightStor ARCserve Backup to back up data to media and restore lost / corrupted data.
  • Setup and removed network hardware components on/off server rack system.
  • Performed Systems Management Server (SMS) to distribute & install software over the LAN, and to manage inventory of all the hardware & software.

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