TECHNICAL SKILLS:

Routers: 2800, 2900, 1900

Switches: 2960, 3560x, 3750x

Protocols: SIP, EIGRP, BGP, OSPF, H323, RTP, RSTP, RTMP, RIP

Applications: CUCM (10.5, 9, 8), Lync, CUCI - Lync, MXE, TCS, VCS, TMS, TMSXE, SnS, WireShark, Jabber

Endpoints: IX5000/5200, DX70/80, SX10/20, SX80, C60, 8945, TX9000, CTS 500, CTS 1000, CTS 3000, CTS 3200, 8945, 894, 7945

PROFESSIONAL EXPERIENCE:

Telepresence UAT Engineer

Confidential

Responsibilities:

• Provide expert knowledge in the installation & configuration of Telepresence equipment
• Support, maintain and troubleshoot WAN/LAN, Security, VOICE and Telepresence related technologies.
• Support Field Engineers in the setup & troubleshooting of Telepresence Units
• In-depth troubleshooting to resolve on site issues
• Bug scrubs prior to deployment of new firmware
• Provision endpoints in CUCM, TMS, TMSXE
• Analyze WireShark packet captures for proper QoS markings

Instructor

Confidential

Responsibilities:

• The Networking Academy curriculum aims Confidential teaching students to design, build, and maintain both LANS and WANS
• Help prepare students for the Confidential and Network+ exams
• Cover topics from basic networking skills, routing, switching to troubleshooting skills

Network Engineer

Confidential

Responsibilities:

• Maintained show and share lecture capture services
• Configure Telepresence endpoint (SX10, SX80, C60)
• Configure/Install CUCILync Integrator
• Troubleshooting endpoint issues (display, mic, speaker, CUCM communication)
• Configure TCS, MXE, CUCM, MCU
• Identify root cause of incidents, working with customers and Cisco engineers to quickly resolve issues
• Responsible for checking configurations, troubleshooting, debugging and administration of Cisco technologies of Cisco Call Manager, Cisco Telepresence endpoints, and other voice technologies
• Manage live stream through Wowza, TCS, and Show and Share
• Meeting with customers to determine use cases and what equipment to implement

Instructor

Confidential

Responsibilities:

• The Networking Academy curriculum aims Confidential teaching students to design, build, and maintain both LAN and WAN technology
• Help prepare students for the Confidential and Network+ exams
• Cover topics from basic networking skills, routing, switching to troubleshooting skills
• Member of Career Center Safety Board to help insure that the Career Center is compliant with Local, State, and Federal Safety guidelines
• Coordinated Summer Camp for transitioning Freshman students to learn about Cisco technologies

Telecom Engineer

Confidential, Austin, TX

Responsibilities:

• Converted Nortel phone system to a Cisco CUCM environment
• Installed Cisco VoIP Phones
• Interview Clients for phone feature specifications
• Educated clients on new features and how to use new phone system
• Worked with switches

Telepresence Support

Confidential, Austin TX

Responsibilities:

• Support, maintain and troubleshoot WAN/LAN, Security, VOICE and Telepresence related technologies.
• Responsible for in-depth technical notification to the customer and timely triage on a 24x7 basis for WAN/LAN, Voice, Security and Telepresence related incidents.
• Responsible for checking configurations, troubleshooting, debugging and administration of Cisco technologies of Routers, Switches, Cisco Call Manager, Cisco Telepresence, Tandberg endpoints, PolyCom Telepresence endpoints. Firewalls and the Voice technologies.
• Identify root cause of incidents, working with customers and other internal Cisco engineers to quickly resolve outages via Remedy Ticketing System
• Assist end-users with connecting to meetings
• Assuring Telepresence meetings are scheduled properly
• Troubleshooting scheduled multipoint or point-to-point meeting connections
• Troubleshooting endpoint issues (display, mic, speaker, CUCM communication)
• Troubleshoot CUCM issues (endpoint profiles, firmware, device registration)
• Troubleshoot router and switch issues (network latency, congestion, interface flapping, configuration issues)
• Tested the IPCenter ticketing system
• Worked directly with the Confidential & Confidential Exchange team to resolve customer issues with the Exchange in a timely manner.

Activations Specialist

Confidential, Austin, TX

Responsibilities:

• Remotely assist Field Service Techs in installation of network equipment
• Configure routers including Adtran series, Zhone, Cisco, Fortinet, DigiConnect, Samsung, Sierra 3G USB modem
• Remotely trouble shoot router configurations
• Work with T1, ADSL, SDSL, IDSL, Wireless, Satellite, Cable solutions
• Work with ISP for troubleshooting of network connectivity
• Work with end users to solve network and hardware issues

Network Technician

Confidential, Killeen, TX

Responsibilities:

• Plan, design, and install CCTV System
• Plan, design, and install small network system and workgroup
• Install Windows Server 2008 as domain, Fax Server
• Install Cat5e/Cat6 cables, patch panels, & switches
• Troubleshoot hardware failure, software errors
• Remotely troubleshoot user problems & system failures
• Removal of malware, spyware, and viruses
• Provide remote support for users in troubleshooting software application and hardware failure