SUMMARY:

Highly motivated and accomplished Supervising Manager, Engineer, Administrator and Analyst possessing exceptional analytical and communication skills. Thorough and responsible individual with commitment to implementing technology that improves system performance and reliability, resulting in increased productivity and revenue. Demonstrated ability to evaluate, diagnose and effectively resolve problems. Strong background in network, computer and communications system administration. Solid track record of consistently leading major projects to successful completion. Proficient in a variety of operating environments and networking technologies with experience

EXPERTISE AREA:

• IT Risk Management Analyst
• IT Security Systems
• Network Security Analyst
• Project Management
• System Administration
• Data Networking
• Voice Communications
• Customer Service
• System Migrations

TECHNICAL SKILLS:

• QRadar/Blue Coat SEIM
• Source Fire IDS
• FireEye Network monitoring
• Archer
• Solaris deep packet analysis
• Siemens/Nortel PBX
• Microsoft Exchange Server
• IBM SAN Networks
• ServiceNow
• Snort NIPS
• Apple OS

PROFESSIONAL EXPERIENCE:

Confidential, San Antonio

Information Security Analyst

Responsibilities:

• Provides advice, guidance and assistance Third Party Vendors on technical issues focusing on Information Security risk. Assists in the determination of requirements and recommends system security configurations for Third Party Vendors.
• Monitors Confidential ’s Third Party Vendors for security vulnerabilities.
• Liaison between Confidential and Third Party Vendor during security incidents
• Supports the lines of business and staff agencies with Information Security issues and communicates changes and trends in the Third Party Vendor security profile
• Supports cross - functional teams through the problem resolution process, ensures necessary technology security controls exist and troubleshoots non-complex Information Security issues

Confidential, San Antonio

Security Risk and Compliance Management Specialist

Responsibilities:

• Adviser in development of overall information security program globally.
• Created and performed global IT Risk and Compliance assessments.
• Assisted in development and execution of information security, compliance, and risk best practices globally through audits, assessments, and policy-making.
• Collaborated across the organization to execute and mature the Risk Assessment process, including developing all necessary charters, processes, methodologies, and reports. Participated in cross-functional workgroups and planning meetings to promote ideal solutions that met the objectives of both the business and the IT Risk and Information Security team. Ensured a holistic approach to security across the organization.
• Identified and reported enterprise level risks to management for escalation.
• Conducted IT Risk and Information Security due diligence activities relative to vendors and third parties.
• Conducted risk assessments and documented findings where deviation from an information security or IT Risk policy or standard is desired.
• Promoted sharing of expertise through consulting, presentation, and documentation.
• Assisted in training other Information Security and IT Risk staff.
• Continuously validated the organization against additional mandates, as developed, to ensure full compliance.
• Evaluated, monitored, and ensured compliance with IT Risk and Information Security policies, standards, guidelines and relevant legal and regulatory requirements.
• Created risk remediation plans with business owners and followed through in the implementation of changes.
• Co - led the compliance team in obtaining the annual SSAE16 reports.

Security & eDiscovery Analyst

Confidential

Responsibilities:

• Performed electronic discovery for Legal Department using Encase tool set.
• Managed operations in deterring, identifying, monitoring, investigating, and analyzing computer network intrusions. Maintained a strong awareness of the current threat landscape.
• Ensured events were identified, analyzed, and escalated to incidents. Created knowledge base articles for handling medium and high severity incidents. Assisted in the advancement of security policies, procedures, and automation.
• Information Security Operation Center (ISOC) founding member. Help grow the team from 3 analysts to 15 analysts providing 24/7/365 coverage globally.
• Hunted for suspicious activity based on anomalous activity and indicators of compromise from various intelligence feeds and toolsets.
• Served as the technical escalation point and mentor for lower-level analysts.
• Participate in the response, investigation, and resolution of security incidents.
• Provided communication throughout an incident per the ISOC Standard Operating Procedures.
• Created custom network based signatures to improve defensive posture within NIDS and SIEM.
• Utilized malware analysis techniques (advanced and static analysis) to identify and assess malicious software.
• Performed computer and network forensic analysis.
• Developed incident response reporting and policy updates as needed.
• Monitored global NIDS, Firewall, and log correlation tools for potential threats.
• Initiated escalation procedure to counteract potential threats/vulnerabilities.
• Provided incident remediation and prevention documentation.
• Documented and conformed to processes related to security monitoring.
• Provided performance metrics as necessary.
• Provided customer service that exceeds our customers’ expectations.

Confidential

Customer Security Advocate

Responsibilities:

• Led Sales department in fulfilling customer’s security requirements resulting in millions of dollars of yearly revenue.
• Daily monitoring of the corporate Intrusion Detection System, working with the Security Engineer on network security design and process control.
• Evaluated and documented bi-weekly operating system patch releases.
• Worked with external customers evaluating their network and sever security needs to meet various certifications such as PCI, HIPPA, SOX, SAS70, ISO 27002, and NIST.
• Assisted external customers with audit procedures including attending audits with the customer.
• Reviewed and evaluated security controls for each Data Center and office location, developed and implemented any changes or new policies.

Confidential, San Antonio

Customer Service Manager

Responsibilities:

• Managed the Customer Service Department over seeing scheduling and trouble tickets issues.
• Supervised handling of RMA and new customer orders.
• Specing and procurement of custom equipment, interaction with various vendors and handling tier 3 level tickets.
• Daily and quarterly efficiency reports on department personal.
• Monitored a Windows Active Directory environment which included Windows 2003 and Exchange 2003 servers, networking switches and routers for errors and updating service packs when needed.
• Installation of new hardware and software.
• Communicated with vendors concerning purchases and contract updates.

Confidential, Miami, Florida

Information Services Supervisor

Responsibilities:

• Supervised the South Florida & Atlanta Regional Service Desks handling over 350 users
• Systems Administrator and PBX, VOIP Administrator
• Supervise Application and IT help desk locally
• Designed and expanded both voice and data communications to all newly constructed floors in Miami, Atlanta and West Palm Beach class A/tier 3 buildings.
• Co-designed Cisco wireless network for each office, allowing attorneys and staff greater access to important documents during meetings and mediations.
• Litigation support producing exhibits for trials, providing onsite WAR and court room IT support.

Confidential, Miami, Florida

Computer Systems/Network Specialist

Responsibilities:

• Reported directly to corporate president for special projects, departmental budget and equipment procurement, including Novell to Windows NT network migration, conversion of 10 base T and coaxial cabling to Cat 5 100 base T network, design and implementation of offsite disaster recovery systems and design and implementation of Y2K solutions for corporate office.
• Increased speed and reliability of network, computers and phones resulting in increased productivity of end-users and increased revenue for company.

Confidential, Norcross, Georgia

Customer Services Supervisor/UNIX Administrator

Responsibilities:

• Set up and organized customer service center and streamlined configuration for new product installation.
• Followed up on call center logs and RMAs to ensure that FDA and ISO9001 procedures were followed.
• Supervised training of junior level systems engineers and trained sales staff on operating systems and component compatibility.