Technical Support Engineer Resume

WORK EXPERIENCE:

Confidential

Technical Support Engineer

Responsibilities:

Handling duties including, but not limited to, troubleshooting PC software and hardware issues via Inbound Call Center, using remote desktop client applications and VMware desktop connections with access to the client's Active Directory and servers.
Duties include Password Management, Domain and Server Access Management, and Desktop/Mobile email client troubleshooting while maintaining communications via instant messaging apps and chat services.
Assisted users in service requests and incidents via global Exchange email using template - based messages per policies and procedures. Duties included documenting email tally via excel spreadsheets for quota requirements and record keeping.
Duties also include working with Telecommunication companies and various external vendors to maintain office and plant productivity.
Polycom Audio and Video conferencing support.

Confidential, Flint, MI

Cybersecurity Computer Forensic Investigator

Responsibilities:

Computer Forensic investigations involving network intrusion of compromised servers
Cybersecurity investigations and incident response

Confidential, Detroit, MI

Digital Forensic Analyst

Responsibilities:

Computer Forensic investigations involving network intrusions of compromised servers
Manage multiple complex investigations over numerous computer hardware and software platforms

Confidential, Detroit, MI

Lead Incident Forensic

Responsibilities:

Established incident response and computer forensic investigation procedures for Retail Finance group
Integrated Confidential Enterprise, Cybersecurity, Analytics and E-Discovery as part of the incident response

Confidential, Detroit, MI

Supervisor Computer Forensic Group

Responsibilities:

Over 14 years’ experience as the Lead Computer Forensic Investigator dedicated to Confidential Corporation, responsible for establishing corporate procedures for conducting high tech investigations
Supervisor Computer Forensic Department investigations for large corporation, responsible for staff of computer forensic investigators
Developed forensic procedures for imaging, analyzing and preserving evidence
Established a Computer Forensic Laboratory that processes an extremely large volume of evidence involving complex investigations of fraud, embezzlement, kickback, loss of information, hacking, sexual harassment, workplace violence, time theft and inappropriate use of corporate computers and systems

Confidential, Grand Blanc, MI

Cooperative Student/Business Planning Coordinator

Responsibilities:

Maintained MS Access database tracking personnel information
Created and maintained MS Access database to track parts distribution to suppliers
Maintained disaster recovery program for internal share drives

Confidential

Signalman/Aviation Maintenance Administrator/Security Police Watch Commander

Responsibilities:

Signalman for Confidential responsible for visual communications
Aviation Maintenance Administrator responsible for keeping maintenance records for Naval Aircraft
Created a data tape recovery program for an Aviation Maintenance Department maintenance schedules
Security Police Assistant Watch Commander for Naval Communications base on Guam responsible for security operations and personnel
Assistant Confidential base Safety Officer responsible for creating, implementing and enforcing safety requirements