Member Technical Staff Resume

TECHNICAL SKILLS:

Experience troubleshooting and/or implementing EIGRP, OSPF, BGP, Multicast PIM - SM, HSRP SNMP, TACAS, IPSEC VPN, QoS, WLAN, STP
NMS: Spectrum& eHealth, Cisco Prime, Entuity, InfoBlox DDI, Scrutinizer
Cisco Catalyst 3ks & 4ks, 6509, Nexus 3ks & 9ks, ISR 4ks, ASA, WLC 5508
CCNP Route & Switch, CCNA Data Center, CCNA Security, CCDA, Security+
Currently in pursuit of CCIE

PROFESSIONAL EXPERIENCE:

Confidential

Member Technical Staff

Responsibilities:

Plan, Design, & Implement network infrastructure for corporate and satellite offices
Plan, Deploy, & Configure 4507 R+Es, 3850s, 3750s, 3650s, and other devices as a part of the life cycle management process
Migrate and Create Multicast MSDP and Pim-SM redundancy
Implement Multicast traffic by using multipath
Configure VPCs to create Active-Active L2 connections
Improve and enhance EIGRP scalability by traffic engineering, filtering, and summarizing
Deploy and troubleshoot IPSec VPN or Metro-E solutions for satellite offices
Create and adjust firewall rules and ACLs depending on customer requirements
Modify STP parameters to enhance Layer 2 scalability
Implement Port-security, DHCP snooping and IP Arp inspection
Implement SNMPv3 and Netflow to manage and monitor the network
Create WLAN RF profiles for each SSID and improve Wi-Fi speed by disabling legacy rates
Upgrade and refresh network switches for two buildings and remote offices
Coordinate implementation with other groups and build out new sites based on the customer business requirements
Gather customer requirements; develop a Bill of Materials (BOM); and prepare project Statements of Work (SOWs)
Maintain network infrastructure and plan upgrades for current and future business needs
Produce, enhance, and maintain network standards operating procedures, diagrams, and training documentation
Provide day-to-day support for the networking infrastructure, including on-call

Confidential

Network Engineer

Responsibilities:

Deployed Cisco 3650/3750s for a new building
Configured VLANs/ACLs/Port-Channels/RADIUS/QoS/Storm Control on the new switches.
Hardened the existing network and following best practices
Racked PDUs to provide redundant power to the new switches
Monitored routers, switches, and firewalls with Whatsup Gold
Upgraded software versions of Catalyst switches
Troubleshot network issues

Confidential

NOC Specialist

Responsibilities:

Monitored network traffic and WAN circuits with HP OpenView and MRTG
Checked syslog servers to troubleshot circuits, network, and voice issues
Maintained equipment and verified changes within NASA mission network infrastructure
Used sniffers such as Wireshark or TcpDump to capture and analyze traffic
Troubleshot OSI Layer 1 to 4 issues.
Identified potential network problems and initiating a preventive action.
Created and resolved tickets using BMC Remedy
Planned and coordinated with various NASA entities and customers for network activities
Remained abreast of rapid developments in the NASA network infrastructure and in the networking industry

Confidential

Pre-Technical Assistance Representative

Responsibilities:

Assisted customers with technical questions on copper, fiber and wireless testers
Proposed product suggestions for SMB and Enterprise companies.
Informed customers about Confidential Networks products, features and benefits
Utilized Salesforce to open tickets for advanced technical and troubleshooting issues
Collaborated with Technical Assistance Engineers to resolve open tickets to ensure customer satisfaction
Resolved web account issues, such as missing email accounts and content errors
Updated internal documentation, policies and procedures in Sharepoint
Checked order statuses and product availability via phone
Handled inquiries from multiple email domains and voicemails
Reviewed white papers and product firmware details

Confidential

Customer Experience Specialist

Responsibilities: