PROFESSIONAL SUMMARY:

• Energetic, creative Professional with over thirty years of experience in network administration and new technology design.
• Expertise in identifying problems and user needs, researching information and technology to resolve problems, and creating innovative solutions.
• Demonstrated ability to build strong working relationships; working well at all levels in the organization.
• Completes projects on time and possesses a keen ability to problem - solve using advanced technology while working within budget constraints.
• Skilled with new product development, training/coaching and staff development.
• Adept with software and hardware selection and vendor selection.
• Hands-on expertise with project management, staff development, and desktop services.
• Well-versed in barcoding, document imaging and GPS.
• Solid ability with maintaining service level agreements, and managing customer/client expectations to achieve quality standards.

TECHNICAL SKILLS:

Server Administration: Microsoft 2003/2008/2010, Active Directory, DHCP, DNS, ISA, IIS, TFTP, FTP Novel, Windows NT, Red Hat Linux, SCO UNIX, Microsoft Exchange 20003/2008/2010, Microsoft SQL, Syslog, DEC/VAX

Network WAN/LAN: Installation and Maintenance of Cables/Racks/Wire Management, Documentation, Cisco Routers 2600/2800/2900/3600, Cisco Switches Catalyst 2900/3500/3600, ME-3400, ASA-5000, Cisco Wireless,Cisco Meraki, Areohive Wireless, Extreme Networks EOS and XOS Switches and Routers ExtremeWireless, ExtremeSwitching, ExtremeControl, ExtremeManagement, ExtremeAnalytics, ExtremeSecurity Layers 2-4 Switching, Access Lists, EIGRP, OSPF, BGP, VPN, MPLS, VPN, VLAN, Frame Relay, 802.11 Wireless, DSL

WIFI Tools: Ekahau Site Survey, NetScout

Encryption: IPSEC, EAP, PEAP, PGP, PKI, MD5, SHA, SSH, AES, WPA2

Packet Analysis: WireShark, NetFlow, Colasoft Capsa, inSSIDer, WifiSurveyor, NetCrunchProgramming: C/C++, Visual Studio C# Basic, Borland C++ Builder, Java, Embedded Visual C, WinCE, 8051

Phone Systems: Cisco VoIP, NEC 1400, Toshiba, Panasonic, 3Com, HP, Communications Manager, Cable Installation and Maintenance

Operating Systems: Windows 3.x/95/2000/XP/Vista/7/8, Windows 10 Linux, iOS

Virtualization: VMware, Virtual Box

Applications: Microsoft Office (Word, Excel, PowerPoint and Access), Microsoft Visio, MS Project, MySQL

ERP: Eclipse Epicor, Electronic Data Interchange (EDI)

PROFESSIONAL EXPERIENCE:

Confidential, Bedford, NH

Network Engineer

Responsibilities:

• Provided High-Density, Stadium and BYOD WI-FI event day support and troubleshooting.
• Performed High-Density WI-FI assessments for stadiums, warehousing facilities, and office buildings.
• Performed WI-FI and High-Density WI-FI designs for those facilities.
• Performed installation and configuration at warehousing facilities, stadiums and office buildings.
• Performed installation of networking equipment in data centres, MDFs and IDFs.
• Performed installation of network wiring including fiber.
• Performed Project management for multiple location program rollout of computer hardware.
• Performed desktop / laptop operating system upgrades for large scale program rollout.
• Provided help desk support during the project cycle.

Environment: Travel up to 80% to the different facilities

Confidential, St. Louis, MO

Master Control, Technician

Responsibilities:

• Provided tier II support to National NOC.
• Performed quality control measures and assisted in the troubleshooting and repair of the broadcasted cable video signal for the St. Louis Metropolitan area.
• Monitored, identified and troubleshot program and commercial content for multiple outgoing fiber streams.
• Prepared and played-back local origination programming for multiple cable markets.
• Troubleshot equipment and signal acquisitions for all cable channels.
• Provided help desk support for signal problems in multiple cable region areas.
• Maintained recording and playback equipment.
• Recorded commercial programming for broadcast playback.
• Ensured quality control of all acquired program material.
• Facilitated the monitoring and management of air conditioning, UPS and generators.
• Provided maintenance and technical documentation of processes and procedures used throughout daily operations.

Environment: Head End Technical Operations Center

Confidential, Maryland Heights, Missouri

Network Administrator and Help Desk Support

Responsibilities:

• Managed and maintained Microsoft 2003, 2007 and 2008 and Exchange Server 2010.
• Maintained nightly onsite and offsite back-ups.
• Administrated the Eclipse ERP software.
• Maintained VoIP phone systems at each of the six branches.
• Developed reports in Eclipse for Sales, Marketing and Operations.
• Provided help desk support for all desktops, laptops and handheld computers at each of the six branches. Supplied help desk support for printers, copiers and scanners.
• Deployed document imaging.
• Trained all staff members on new IT innovations on desktops and warehouse devices at each location.
• Deployed signature capture for delivery manifest and POS systems. Installed and trained staff.
• Added barcodes to all business forms and installed barcode readers at each workstation for error free input of work orders and sales orders.
• Supported programming issues with the Eclipse ERP system.
• Wrote conversion programs in C++ to export Eclipse data to the customers, reducing administrator time of manually editing the reports.
• Installed and supported RF scanning guns for inventory control and maintenance.
• Managed the development of the new company website.
• Developed the first iPhone apps that read current stock and order input for sales and select customers.
• Administrated Eclipse ERP software Red Hat Server.
• Served as EDI Administrator.
• Maintained the Cisco VoIP phone system.

Environment: Office, Warehouse

Confidential, St. Louis, MO

Network Administrator/ New Technologies

Responsibilities:

• Developed the Wheel of Fortune demonstration, integrating Veil technology and the TV program into an interactive play along game. The technology was licensed to Hasbro.
• Designed the Criquet (Cricket) using Veil technology to capture commercial offers from the television. The Criquet is a USB device that plugs into a PC and uploads captured offers to a personal Criquet web page. The offers for purchase or discounts are redeemed from the website.
• Created Veil GPS for use in military vehicles. The GPS and auxiliary data is integrated with the vehicle camera and stored on a video recorder. The exact location, direction and other vehicle data can later be decoded. Veil data, which is invisible to the naked eye, allows the military to release video to the public without the critical data stored on the screen. (U.S. Patent Granted.)
• Designed a Veil SD card, implementing Veil technology onto an SD card. Veil data is captured through the SD card and allows PDAs and cell phones equipped with an SD card slot to capture data. Uses for the data can include that ability to play along with a TV game show or commercial offers for later redemption. Managed the third-party company that implanted the SD technology.
• Conceived, designed and managed the project of implementing Veil technology onto a Game Boy so the Game Boy will play along with the cartoon or TV program.
• Devised, designed and managed the project of implementing Veil technology onto an iPAQ so the user can browse the web and receive Veil data simultaneously. Designed and implemented Veil technology to be used over a WI-FI and Bluetooth networks.
• Created the concept of using 2D barcodes for interactive play with television programs. (U.S. Patent Granted.)
• Managed several software development projects including an instance where software engineers were in Russia. The team overcame time and language barriers to deliver the product on time.
• Managed and maintained Microsoft 2003 and Exchange Server 2003.
• Maintained nightly onsite and offsite back-ups.
• Provided maintenance for Cisco VoIP phone systems and PBX phone systems at remote locations.

Environment: Office, Lab

Confidential, St. Louis, MO

Management Information Systems/ Data Processing Director

Responsibilities:

• Installed, maintained and administered Novell Network NT4 networks.
• Performed installation of an NEC phone system.
• Designed and developed software interfaces to collect data from videotape machines for database input to the on-air automation system. This project significantly reduced errors and increased efficiency.
• Designed and developed a video tape machine record program that automatically recorded satellite delivered programs. This was an innovative and cost effective enhancement that eliminated missed satellite feeds.
• Increased productivity and data integrity by 50% by creating dubbing station software.
• Managed and maintained Traffic department data systems and integrated that system with the Broadcast Automation system. This resulted in reduced errors and improved efficiency.
• Managed and maintained the News department data systems for the news stories and on-air scripts and teleprompter.
• Served on several Traffic Systems user groups with other stations across the country. Chaired the Panasonic MARC User Group at the National Association of Broadcasters Convention.

Environment: Office, Technical Operations, Studio, Transmitter Site