SUMMARY:

Pro - active professional, extremely organized to access customer solutions quickly and effectively. I have applied knowledge of computer hardware and network installation, configuration with excellent troubleshooting skills.

PROFESSIONAL EXPERIENCE:

Confidential, Riverside, MO

Systems Administrator

Responsibilities:

• IT support following strict escalation procedures for high intensity, high pressure, Tier 1 automotive manufacturing, production and office environments.
• Administer approximately 12 SQL 2012/2008 production databases, create backup schedule with email notifications, test restore databases, run integrity checks and setup error email notifications.
• Setup of webmin via SSH on a CentOS VM template and build of internally hosted websites.
• Thorough understanding and implementation of pre-configured VMware DR failover to other physical locations.
• Administration of CMS/AS400 and Active Directory following corporate policy enforcement conforming to Bill 198 and Sox compliance with yearly KPMG audits.
• Daily use of various SNMP monitoring tools, Icinga, OpManager, Cacti, LibreNMS and Spiceworks.
• Batch file scripting application deployment automation and a some PowerShell scripting.
• Windows image creation and deployment using DISM and PXE deployment server.
• ESXi log in and verification of data store usage.

Confidential, Riverside, MO

Network Administrator

Responsibilities:

• Lead collaborative line expansion projects with Engineering and Maintenance departments.
• Build, installation and configuration of Synology NAS devices.
• Build and configuration of WhosOnLocation cloud based visitor management system (visitor login kiosk).
• Collaborate solutions with 3rd party vendors, iGear, DataNational and PinPoint to prevent or minimize production downtime.
• Repair and refurbish Zebra ZT230 label printers.

Confidential, Grain Valley, MO

Deskside Support L2

Responsibilities:

• Full support for all hardware on Lenovo and Dell laptop and desktops.
• Full support for all Microsoft products including Outlook, Excel, and Word.
• Full support for Confidential Confidential Encryption and Safeboot Encryption.
• Support of GE remote access VPN.
• Assist in account setup and on boarding of new hires.
• Recover data from non-bootable encrypted machines.
• Reimage PC’s and transfer user data.
• Active Directory account maintenance using Active Role Server
• Mobile Iron installation/maintenance on Apple devices.

Confidential, Greater Kansas City, MA

Field Support Technician

Responsibilities:

• Update cash registers and install RAM according to spec’s as an IBM technician for Go 2 it.
• Install printers and update configuration.
• Convert pharmacy thin clients from Unix to Linux.
• Break and rebuild RAID configurations.
• Move and or install hardware, scanners, monitors, thin clients etc…
• Backup and restore data and computer profiles on local Senators computers.
• Uninstall and reinstall computer systems for Senators offices.
• Work closely with HP and follow strict installation guidelines.

Confidential, Kansas City, MO

Franchise Remote Specialist

Responsibilities:

• Repair network connectivity issues within Block franchise offices via phone or remotely.
• Assist in CBT (computer based training) access and course enrollment issues.
• Repair infrastructure database access issues.
• Remote to office for front line assistance in Marimba channel manager software delivery.
• Debug and repair IE7 integration issues with Windows Server 2003.

Confidential, Kansas City, MO

Help Desk Technician

Responsibilities:

• Create CA IT Client tickets. Reset of Citrix access management software profiles.
• Run Citrix kill profile script.
• Provide phone support for Citrix server farm upgrades and send companywide email of completion.
• Reset and unlocking of Microsoft roaming profiles.
• Troubleshooting mission critical multi-monitor train tracking consoles.
• Support the upgrade of Office 2003 to 2007.
• Troubleshoot all Office 2007 issues including the access and saving of files on network drives.
• Reset of Mainframe, SAP, SAP/MIC passwords.
• Blackberry enterprise activation and support.

Confidential, Kansas City, MO

Tier 2 Remote Support

Responsibilities:

• Repair network infrastructures and client databases using MSTSC.
• Repair Cisco systems VPN concentrator connection issues.
• Remotely uninstall programs and remove registry program remnants for a clean install.
• Run scripts to repair software database issue.
• Debug proxy service issues for proper functionality.
• Repair BMC tuner channels and functionality issues verifying software pushes function correctly.
• Verify and assist clients using Norton ghost software correctly for network boots.
• Repair Adobe Active X and Flash issues within IE6.
• Repair printer network issues and debug printer spooler issues.
• Work and close clarify help desk tickets.

Confidential, Lenexa, KS

Production Manager/Tech Support

Responsibilities:

• Manage up to 3 employees in the construction of Mediaxtreme media servers, Logostar300A, Hotel guide, Media Pod’s.
• Setup images remotely using VNC viewer and copy images with Norton ghost.
• Construct servers from parts to burn to final QC onto shipment.
• Troubleshoot client’s issues over the phone and using WebEx remote support.
• Troubleshoot surface mount circuits and fix with a microscope and soldiering tools.

Confidential, Kansas City, MO

Help Desk Technician

Responsibilities:

• Assist in office setup of 2, 3 computer based office infrastructures.
• Troubleshoot and repair client VPN's.
• Troubleshoot Cisco routers and switches.
• Guide clients in repair of office network drive connections.
• Reset client passwords and guide through login.
• Assist other techs in PC/network troubleshooting.