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Network Technitian Resume

Alexandria, VA


Desire a Help Desk Technician position where I can employ my expertise in providing desktop and application support to users along with providing exceptional troubleshooting assistance


  • Java Programming
  • Microsoft Office Suite
  • Mac OS
  • Windows XP/Vista
  • Tech Support
  • Citrix
  • Remedy Force
  • Cisco Routers & Switches
  • LAN & WAN


  • Team Leadership
  • Cross - functional Team Management
  • Program Development
  • Process and Productivity Development
  • Staff Development
  • Complex Problem Solving
  • Strategic Planning
  • Business writing and proofreading
  • Schedule and Time Management



Network technitian, Alexandria, VA


  • Design and install well-functioning computers, connections, and cabling.
  • Install, modify, and repair computer hardware and software.
  • Desktop support for Windows 7, 8, 10, MS Office & 365.
  • Manage User accounts and workstations in Active Directory.
  • Respond to queries in person, by phone, or email.
  • Walk customers through problem-solving processes.
  • Run diagnostic of both software programs and hardware.
  • Maximizing network performance by monitoring performance, troubleshooting network problems and outages.
  • Securing network systems by establishing and enforcing policies, and defining and monitoring access.
  • Support and administration of firewall environments in line with IT security.
  • Do regular backups to servers.


Help Desk Confidential, katy, TX


  • Provided technical support for issues scaling between Tiers 1-2 in a timely manner to minimize work interruption.
  • Managed user accounts and workstations in Active Directory (disable/enable, add/remove to OU).
  • Assigned and managed tokens for dual factor authentication purposes for off-site users.
  • Daily interaction with clients through e-mail and phone calls.
  • Assisted in creating, monitoring, and tracking incident/request work order tickets to ensure high quality client service
  • Investigated and fixed hardware (hard drive, RAM, keyboards).
  • Resolved numerous issues with software, VPN (both local and remote VPN connectivity), and Microsoft Office and 365 (Outlook, Word, Excel, Lync).
  • Performed data backup, recovery and restoration from workstations for clients during upgrades or reimages.
  • Installed printers (network and local), scanners, desktop and laptop computers (and the relevant peripherals).

Junior Network Architecht

Confidential, Woodbridge, VA


  • Assisted with the management and maintenance of both local and wide area networks.
  • Set up and maintained computer locations and software.
  • Troubleshot network connectivity.
  • Secured and monitored network systems.
  • Designed, implemented, and configured basic routers and switches.
  • Supported administration of firewalls.
  • Basic configuration of IP addresses and VLANs.
  • Remote troubleshot and supported on-site and off site end users.

Project manager

Confidential, Petersburg, VA


  • Planned and executed the revitalization of the strategic plan for the Reginald F. Lewis School of Business.
  • Managed a team of 20 professionals.
  • Directed strategic initiatives to achieve organizational objectives.
  • Drafted action plans and led meetings with department officials to review project status and proposed changes.
  • Delivered status reports to the Dean for budgeting and planning purposes.
  • Collaborated with cross-functional teams to draft project schedules and plans.
  • Monitored team progress and enforced deadlines.
  • Developed a slideshow and other forms of media to present the project to the Dean and Head Professor.

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