Network technitian Resume Alexandria, VA - Hire IT People

SUMMARY:

Desire a Help Desk Technician position where I can employ my expertise in providing desktop and application support to users along with providing exceptional troubleshooting assistance

TECHNICAL SKILLS:

Java Programming
Microsoft Office Suite
Mac OS
Windows XP/Vista
Tech Support
Citrix
Remedy Force
Cisco Routers & Switches
LAN & WAN

EXPERTISE AREA:

Team Leadership
Cross - functional Team Management
Program Development
Process and Productivity Development
Staff Development
Complex Problem Solving
Strategic Planning
Business writing and proofreading
Schedule and Time Management

EXPERIENCE:

Confidential

Network technitian, Alexandria, VA

Responsibilities:

Design and install well-functioning computers, connections, and cabling.
Install, modify, and repair computer hardware and software.
Desktop support for Windows 7, 8, 10, MS Office & 365.
Manage User accounts and workstations in Active Directory.
Respond to queries in person, by phone, or email.
Walk customers through problem-solving processes.
Run diagnostic of both software programs and hardware.
Maximizing network performance by monitoring performance, troubleshooting network problems and outages.
Securing network systems by establishing and enforcing policies, and defining and monitoring access.
Support and administration of firewall environments in line with IT security.
Do regular backups to servers.

Confidential

Help Desk Confidential, katy, TX

Responsibilities:

Provided technical support for issues scaling between Tiers 1-2 in a timely manner to minimize work interruption.
Managed user accounts and workstations in Active Directory (disable/enable, add/remove to OU).
Assigned and managed tokens for dual factor authentication purposes for off-site users.
Daily interaction with clients through e-mail and phone calls.
Assisted in creating, monitoring, and tracking incident/request work order tickets to ensure high quality client service
Investigated and fixed hardware (hard drive, RAM, keyboards).
Resolved numerous issues with software, VPN (both local and remote VPN connectivity), and Microsoft Office and 365 (Outlook, Word, Excel, Lync).
Performed data backup, recovery and restoration from workstations for clients during upgrades or reimages.
Installed printers (network and local), scanners, desktop and laptop computers (and the relevant peripherals).

Junior Network Architecht

Confidential, Woodbridge, VA

Responsibilities:

Assisted with the management and maintenance of both local and wide area networks.
Set up and maintained computer locations and software.
Troubleshot network connectivity.
Secured and monitored network systems.
Designed, implemented, and configured basic routers and switches.
Supported administration of firewalls.
Basic configuration of IP addresses and VLANs.
Remote troubleshot and supported on-site and off site end users.

Project manager

Confidential, Petersburg, VA

Responsibilities:

Planned and executed the revitalization of the strategic plan for the Reginald F. Lewis School of Business.
Managed a team of 20 professionals.
Directed strategic initiatives to achieve organizational objectives.
Drafted action plans and led meetings with department officials to review project status and proposed changes.
Delivered status reports to the Dean for budgeting and planning purposes.
Collaborated with cross-functional teams to draft project schedules and plans.
Monitored team progress and enforced deadlines.
Developed a slideshow and other forms of media to present the project to the Dean and Head Professor.

We provide IT Staff Augmentation Services!

Network Technitian Resume

Alexandria, VA

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship