TECHNICAL SKILLS:

Applications: Microsoft Office Word, Excel, PowerPoint, Access, And MS Project

Operating Systems: Windows 98/NT/2000/XP/ME/Vista, Linux, Dos

Software: Macromedia Dream weaver, Macromedia Flash/Fireworks, Adobe Photoshop, Adobe Print shop, Image Ready, MS Project, Microsoft Office Word, Excel, PowerPoint, Quickbooks, Access, Intuit Mac OS X

Databases: DB2, Oracle, etc

Other: Book - keeping, Accounts Payable/Receivable, Payroll

PROFESSIONAL EXPERIENCE:

Confidential, Irving TX

Network Engineer II

Responsibilities:

• Responsible for providing second level support for network equipment including routers, switches, content engines, broadband modems, Rap5s and AP105s.
• Worked closely with the Director of Network Engineering and the Director of Provisioning to implement a maintenance window and develop configuration review procedures, resulting in a substantial improvement of the network’s uptime.
• Responsible for support/troubleshooting of wide-area network solutions between multiple platforms to include broadband (cable, dsl, metro E), T1 circuit infrastructure and Wi-Fi networks.
• Turned up new customer point-to-point, frame-relay, SMDS, and ATM circuits as required. Opened trouble tickets, and interfaced with telecommunications providers to resolve issues on both new and existing circuits.
• Analyzed and corrected network troubles and performance issues
• Responsible for providing second level support for network equipment including routers, switches, content engines, broadband modems, Rap5s and AP105s.
• Work with vendors who manage multiple carriers/LEC’s for connectivity restoral and assist with managing chronic issues to permanent solution.
• Responsible for analyzing capacity and measure network throughput
• Conductor of research on network products, services, protocols and standards in support of network procurement and development efforts.
• Responsible for configuring, troubleshoot and/or implement enterprise-level network infrastructure.

Confidential, Dallas Texas

Sr. Fiber Network Technician

Responsibilities:

• Working on Siemens EWSD and One-Ups, Nortel DMS10, DMS100 and DMS200, Lucent 5E and GTD5, 911 switches. Point of contact for major technical issues, including analyze, provisioning, maintenance, troubleshoot and repair, power outages, system failures and disaster recovery.
• Oversaw and monitored infrastructure of multiple offices and acted as support for central office technicians for the Verizon West footprint
• Online support Switch Central Office 5Ess, DMS-100 Performed tests on GTD-5 Central Office switch equipment for customer acceptance, transmission lines RF platform and node to node reception, Noise filters, noise suppressor, power distribution .
• Provide support to field technicians and customer support analysts in troubleshooting LAN and WAN network components (PCs, Routers, Switches, OLT (Optical Line Terminal), ONTs, MDU’s, Motorola and Cisco Set Top Boxes
• Updated software and widgets on Set Top Box’s (STB) to ensure peak performance at the customers premise.
• Responsible for troubleshooting STB validation activation and initialization fallout issues/errors on backend servers, and Video fallout issues to include but not limited to VOD, and DAC activation issues,
• Turned up new customer point-to-point, frame-relay, SMDS, and ATM circuits as required. Opened trouble tickets, and interfaced with telecommunications providers to resolve issues on both new and existing circuits.
• Troubleshoot OC-3, DS3, DS1, and ISDN connectivity issues, and established guidelines and standards for Change Procedures
• Configure and implement Remote Access Solution: VPN, ISDN dial up, Fractional T1, FTTP.
• Splicing and termination of fiber optic cables, 606B’s, Ethernet. Coax, T1-T3, CAT5,6 and 8
• Provide field technicians with critical info of fiber network, aiding technicians with activation of Optical Network Terminal, ( Tellabs ONTs 610, 611 and 612 using Panorama Software and Motorola ONTs 1000M and 1000V using AXSVision
• Software), interpreting fiber light measurements, determining network throughput for data service, virtually rebuild ONT software including cross-connects for Voice over IP, and data on a GigE network fallout of dial tone for voice service, and loss of RF signal for CATV service. Troubleshooting MoCA (Multimedia over Coax Alliance) Network and Ethernet Network on customer premise
• Provided Training to venders on various Verizon systems and platforms
• Provide support for customer supports analysts with aiding customers in isolation of SOHO (Small Office Home Office) routers, isolation of connectivity and throughput. Isolation of telephone faults - shorts, opens and unable to break dial tone. Analysis of CATV service of Set Top Boxes, channel content and no audio and video.
• Support of Triple Play Package: Voice - isolation of no dial tone, problematic phone equipment, and calling features, Data- resolving can’t connect issues, email support and speed of service, and Video - Isolating no audio and video, unable to get IPG(Information Programming Guide) and support of features and content (DVR, HD Channels and Video on Demand)

Confidential

Fiber Customer Support Analyst

Responsibilities:

• Led a team of 15 that delivered exceptional results by analyzing and resolving network provisioning fallout issues, reducing our past due backlog from 7.0% to less than 3.0% within a 2 month time frame - exceeding our mark
• Organized a reporting structure for the Order Control Group and, in conjunction with peer working leads, created formal and informal daily productivity reporting tools, improving communication
• Develop training curriculums and provided one-on-one and group trainings.
• Led an effort to implement a web-based work management portal by writing technical requirement documents. The vision was towards deploying an automated effective system that will meet the center’s critical business objective
• Reported to management service level exceptions, trends, root causes, and possible solutions for Network fallout issues
• Responsible for Tier 2 triage trouble reports, fault isolation, resolving and closing trouble reports for fiber based voice, data, and video services
• Analyzed and resolved network provisioning fallout (OLT, ATM Switch, Gateway Routers, & Class 5 Voice Switch) and initiate service order correction
• Provided support for field technicians for all service assurance functions
• Dispatched trouble reports and service orders to appropriate outside installation and repair forces and receive closed out information from group
• Maintained status’ of service orders and trouble reports in various Fiber-to-the-premise operations database

Confidential, Dallas TX

Manager of Marketing and Promotions Producer

Responsibilities:

• Created marketing and promotion plans for concerts, comedy shows, and major events.
• Worked with major recording labels, booking agents and third party clients to close deals on booking talent for concerts and major events.
• Worked with owners and managers of venues to close deals on leasing space for events and created contracts for venue leasing.
• Worked with major broadcasting companies to create marketing strategies, and times for major event broadcasting.
• Implemented new concepts and designs for print and web media
• Created packages for sponsors/endorsers, and presented final product to clients and potential investors.
• Bid, schedule, organize and manage multiple projects from initial creative development through final delivery.
• Manage all project communications (client and internal) while leading production teams.
• Manage detailed budgets, supervise the budgeting process, approve major expenses and make weekly progress reports to Manager of Finance.
• Make sure that all the equipment needed for shoots are set.
• Manage editing, scoring, and marketing and distribution
• Recruit and hires the talent who will work on the project.
• Supervise the creation of music videos, films and plays.
• Perform crisis management