SUMMARY:

• Over 15 years of IT experience with expertize in Project Management, System Design, Development, Execution including Implementation, Customizatiion, Configuration, Administration, Upgrade, Testing, and Training of OpenText based ECM/EDM systems
• More than 8 years direct onsite experience with OpenText (OT) Livelink/SAP based ECM platforms in Automotive, Oil and Gas, Banking, Energy and Utilities, and 5 years with Network Management System(NMS) in Telecom and Fraud Management System domains
• Designed and Implemented OpenText Livelink 10.5 based ECM platform for Confidential includes DM/RM, Workflow Management, OpenText Capture Center, Enterprise Scan, Content Intelligence, Live Reports, Taxonomy, Rendition Server etc to support GB SCOSS process.
• Involved in various Project Management related activities asuch as Project Proposal, Scope Definition, Cost Estimation, Requirements Gathering, System Capacity and Performance Assessment Resource Allocation, Development Activities, Business Practices, Testing and Documentation, Project Roadmap, Project upgrade plan, Operating Level Agreement and Technology OperationsSystem Support Guides, and executing project dashboard, status calls, Livelink Operational Play book at CapitaOne Bank to support their KnowlegeLink ECM Platform.
• Worked on the System architecture and design to upgrade existing Livelink v9.7.1 based ECM Platform to CS10, and clustered OT Archive Server platform from version AS 9.7.1 to AS 10.5 for clients Confidential,
• Worked on Content Server upgrade from version CS10 U9 to CS10 U12, and built out production SAP Vendor Invoice management (VIM) for client Marathon Petroleum Corportaion(MPC)
• Good experience in setting up OpenText Livelink based ECM/EDM Platforms (Production, Disaster Recovery, Test, Development, and Dev In A Box (DIAB) )consisting of more than 40 instances, 68 Index Partitions, 20 Servers, 40000 Users, 84 TB data, multiple storage platforms (NetApp, EMC Celera/Centera/Isilon, SAN in both Virtual and Physical Server environments.
• Worked on Data Migration from legacy Document Management and Records Management (DM/RM) platforms (Filenet, OpenText e - DOCS Humming Bird, DocsOpen) to centralized OpenText ECM platform, including data migration from one storage platform (Net App) to another (EMC Celera/Centera, Isilon) for Confidential and SCE
• Designed and developed many custom modules using OpenText OScript, Content Server Web Services, Microsoft.NET/Java technologies to support various business process in SCE and MPC
• Worked on integrating OpenText Livelink ECM Suite with various external systems such as SharePoint (Application Governance and Appliances- AGA), SAP (Vendor Invoice Management-VIM and Employee File Management-EFM), Outlook/Lotus Notes, Enterprise Connect, Enterprise Scan and Enterprise Kofax, Liquid Office, MS Office Application etc
• Worked on implementing OpeText Engineering Drawing Management (EDM) Suite to support engineering related DM/RM process for various business units in SCE and MPC
• Worked on OT Remote Cache Server (RC) implementation for MPC and Confidential
• Worked on custom Livelink OScript based Workflow Management solutions (Enterprise Publisher, NERC-CIP, Credit Governance System-CGS and Model Governance System- MGS) to support automatic DM/RM process for various business units in MPC, SCE, and Confidential )
• Provided system support and conducting upgrade for relevant OT modules, assisted in ECM Platform Performance/Capacity assesments, creating Operating Level Agreement and Technology Operations System Support Guide, and SME to various ECM teams
• High expertise in the implementation, analysis, optimization, troubleshooting and documentation of global LAN/WAN based Network systems
• Good experience in defining proper architecture for the products by picking up right technologies, platforms for product implementation and hands on experience in developing a strong technical team, and providing good guidance to the rest of the engineering team
• Extensive experience in OpenText Livelink Enterirse Archive Server platform, SAP Integrtaion via Archivelink and Vendor Invoice Management (VIM), Employee Fie Management (EFM), and OpenText Document Pipeline Info
• Good exposure in various SDLC process, ISO practices, and implementing N tiers Systems & Application software using various Technologies (Microsoft.NET, Visual C++, Java, CORBA etc) to support various projects in NMS/EMS, Telecom, Fraud Management System domains

TECHNICAL SKILLS:

Enterprise Content Management Platform System (ECMP): OpenText Livelink 9.7.1/ Content Server 10.0/10.5, eDoc Hummingbird DM/RM / e-Docs DocsOpen 3.9, File System Archiving, Livelink Enterprise Archiving, OpenText Capture Center, OpenText Content Intelligence(WebReports, Live Reports, ActiveView), Enterprise Scan, SAP Vendor Invoice Managemnt, Doculink/ArchiveLink, OpenText Document Pipeline for SAP, Enterprise Scan, OpenTetx Image Viewer, EMC Centera Viewer, Livelink Enterprise Archive (LEA), BRAVA, eForm LiquidOffice Manager, Enterprise Connect, Enterprise Publisher, OpenText Archiving and Document Access(ADA), DocuLink for SAP solutions, OpenText Imaging Windows Viewer, Imaging Enterprise Scan, OpenText DesktopLink, OpenText Imaging Viewers and DesktopLink etc, AGA/CLM Services for Sharepoint, Livelink OScript, WebLingo, LAPI and Livelink Web Services, e-Docs Hummingbird DM API’s, Taxonomy Builder, Records Management, Object Importer, XML Import/Export, Livelink - Sharepoint Integration and Kofax/Adobe LiveCycle - Integration, Livelink Webforms/eForms and Workflow Management, Live Reports and Web Reports Development, Enterprise Kofax System v8.0 and Adobe LiveCycle System, Lotus Notes 8.5.1, MS Office 2003/2010, Adobe (Reader/Standard/Pro) Integration, Load Runner.

Network Management System(NMS): Telecom, NMS/EMS Gateway, SNMP(v1/v2), SMI( v1/v2), SOLARIS, Oracle9i, HP OpenView, AdventNET MGSoft, UDP, ASN.1, MIB, NuDesign, Ethereal, SNMP Agent/Manager Development, CORBA, Linux, Qt, Oracle 9i, PL/SQL, XCERCES.

Development Tools: OpenText Livelink OScript, Content Server Web Services, Microsoft Visual Studio 2010/2008/2005, Microsoft.NET, Sharepoint 2010, Visual C#., Visual C++, IIS, Visual Basic, ASP.NET, ADO.NET, LINQ, WCF, Workflow, ATL, COM/DCOM, JDK 1.5, 1.6, Apache Tomcat 5.0/6.0, Java, RMI, Java Servlet, ICE, HTML, AJAX, ASP, JSP. XML Web Service, XML, WSDL, SOAP, JavaScript, Load Runner.

Fraud Management System (FMS): Ranger™ FMS, Red Hat Linux 9.0, GPRS, GSM, C++, STL, SQL Parser, AutoCode, ASB ChinaTel

Database Management System: SQL Server 2008/2005/2000, mySQL, Oracle 9i/10g/11g, SyBase

PROFESSIONAL EXPERIENCE:

Confidential

Sr. OpenText Livelink ECM Consultant

Responsibilities:

• Interact with corporate and project team members to negotiate timelines, responsibilities, and deliverables Worked on System performance and capacity assessment and data migration effort from existing legacy XEROX scanning platform to OpenText ECM platform.
• Lead the OpenText Livelink based ECM system design and development from the scratch to support GM SCOSS process AND documents systems in accordance with programming standards and validation procedures
• Developed multiple custom modules, and workflow system to support automated document processing for both paper and online documents through OpenText Enterprise Scan, OpenText Capture Center, WebService, Content Intelligence and Microsoft SharePont Portal.
• Provided expert review of system development work with regard to IT standards and validation procedures
• Lead various team to develop technical solutions for projects or client needs Interacted with various end customers to gather system requirements and identify appropriate solutions and performed various other duties as directed Mentored entire ECM team in training and developing technical expertise

Confidential

Sr. OpenText Livelink ECM Consultant

Responsibilities:

• Responsible for day to day production support activities of Marathon branding of OpenText Livelink ECM Platform called MERM (Marathon Enterprise Records Manager)
• Setting up OpenText Livelink ECM Suite integration for various external systems using Enterprise Scan/Connect, Enterprise Publisher, LIQUID Office, MS Office Application, Application Governanace Applicance (AGA), Vendor Invoice Management (VIM), OpenText Document Pipeline Info, Enterprise Scan, OpenText Image Viewer etc
• Design and development of OpenText Content Server (Livelink) Web services based custom utility to re-classify the existing MERM related business documents (Physical and Electronic) based on CATEGORIES, RSI, RM Classification and RM Metadata Information
• Setting up Livelink based custom workflow solution called Enterprise Publisher for TLDMS business units
• Installation and Configuration of OpenText VIM ( Vendor Invoice Management), and Document Pipeline Info for SAP to provide DM/RM (Document Management / Records Management( capability for Marathon’s SAP reated business units (SRM, AP, HR) documents
• Troubleshooting and resolving Orphan files, missing files and corrupted files in LES and LEA environments
• Supporting Livelink System Administration for various Livelink modules - Archive, SAP, Enterprise Publisher, LifeCycle Mgmt, Records Management (DM/RM), Indexing, Enterprise Connect, Searching, Directory Services, Workflows, Physical Objects, Web reports, CLM services for SharePoint and others
• Provided post implementation support and training
• Coordinate with various IT groups for application testing, issue resolution and issue tracking.

Confidential

ECM Project Manager

Responsibilities:

• Involved in various Project Management related activities such as Project Proposal, Scope Definition, Cost Estimation, Requirements Gathering, System Capacity and Performance Assessment Resource Allocation, Development Activities, Business Practices, Testing and Documentation, Project Roadmap, Project upgrade plan, Operating Level Agreement and Technology OperationsSystem Support Guides, and executing project dashboard, status calls, Livelink Operational Play book
• Responsible for the day-to-day activities of the KL platform, negotiates with various business for to set expectations for release delivery
• Involved in ECM Platform Capacity and Performance assessment.
• Worked with various CapitalOne business and IT for requirments gathering and development activities
• Lead the ECM System upgrade effort from OpenText Livelink version 9.7.1
• Lead the Storage Data Migration effort from EMC Celerra/ NetApp to EMC Isilon/Centera
• Lead the Platform migration effort from Physical to Virtual
• Leads and facilitates KL Tactical/Tenical Team
• Lead and developed high level migration approach to migrate Legacy storage (EMC Celera, Centera) to newer storage (EMC Isilon), and workflow migration from KL to Oracle BPMS
• Acted as Subject Matter Expert

Confidential

IT Specialist -3

Responsibilities:

• Participated in preparing Project Proposal, Scope definition, Estimation, planning, development activities
• Worked with various IT Operations for setting up OpenText Content Server systems v9.7.1 and v10 (LES, LEA, EFORM, Enterprise Connect 10.1 and BRAVA systems) in SCE development environment.
• Performing taxonomy builder using Open Text CIS Model & master bulk loading of documents using Object Import into CS 10
• Using parallel upgrade methodology, upgrading the Content Server system from version 9.7.1 to CS 10.
• Implementing various custom utilities to migrate the data and Livelink workflow systems from Content Server 9.7.1 to CS 10
• Performing Livelink search migration process to migrate the existing Search indexes & Search configurations from Content Server 9.7.1 to CS10
• Implemenattion of Vendor Invoice Management (VIM) to support document archival process for Accounts Payalble and Human Capital Management (HCM) related documents.
• Performing Livelink System Administration tasks including daily batch processes, monitoring of system errors and storage space.
• Setting up the Livelink System Integration with external systems/applications. (SHAREPOINT, LOTUS NOTES 8.5 and MS Office Products )
• Performing Report Management using Livelink Live Report and Load testing using Load Runner
• Involved in the preparation of installation, configuration, test scripts documents for CS10 Environment

Confidential

IT Specialist -3

Responsibilities:

• Worked with SCE-LAW Groups to gather business requirements and prepared Business, Software, Physical Application Design Documents
• Performed POC and involved in the complete development of LAW WORKERS COMP File Room DM/RM Library in existing Enterprise Content Management Platform implemented at SCE
• Created a custom utilities using OScript, Livelink Web Services and to migrate the all the LAW WORKERS COMP Claims to OpenText Livelink system
• Performed Master Bulk Data Load using Object Import, Livelink XML Import/Export
• Created various storage pools and Logical Archived using EMC Centera Viewer, LEA Administration tools for LAW WORKERS COMP FILEROOM Library
• Worked with LAN Backup, Server, DBA and support group for the project activities
• Coordinated in application testing, issue resolution and tracking.
• Performing Post Migration support

Confidential

IT Specialist -3 (OpenText Livelink ECM Consultant)

Responsibilities:

• Involved in the preparation of System Requirement Analysis, Physical Application Design, Test Script, Test Condition, Installation & configuration procedures, Outage Handling procedure for entire Content Server system
• Performed POC for AS-IS Legacy e-DOCS DM System Migration to SCE - Enterprise Content Management Platform Livelink System
• Created a custom utility using OScript, Livelink Web Services and Hummingbird DM API’s to migrate the Legacy Document Management systems (e-Docs Hummingbird) to OpenText Livelink.
• Performed Master Bulk Data Load using Object Import, Livelink XML Import/Export
• Involved in the design and development of various forms using Livelink e-Forms Management and Web Forms for form based data approval
• Involved in the design and development of various workflow system for the newly migrated systems
• Created various storage pools and Logical Archived using EMC Centera Viewer, LEA Administration tools
• Worked with LAN Backup, Server, DBA and support group for various project activities
• Coordinated in application testing, issue resolution and tracking.

Confidential

IT Specialist -3 (OpenText Livelink ECM Consultant)

Responsibilities:

• Closely worked with NERC-CIP Business unit to understand the requirements and customize the Livelink Document Management products as per the requirements.
• Performed POC and creation of custom tools using Livelink OScript, WebLingo, Web Services, Object Import, XML Import/Exporter for the whole NERC-CIP Livelink System Migration
• Developed various custom modules using Livelink OScript, Web Services for NERC-CIP System Security, Storage management.
• Involved in the design and development of entire NERCIP Workflow Systems using OScript
• Worked with business users to identify and document the metadata, forms and user profile information for implementation of Livelink DM/RM system and in definition of UAT test cases and UAT execution
• Worked on various documentations and provided training to Business users & IT Operations for setting up NERC CIP system in ECMP Platforms (Development, Test and Production)
• Coordinated application testing, issue resolution and tracking.
• Providing post-implementation, enhancement and maintenance support to client for entire NERC-CIP system

Confidential

IT Specialist -3 (OpenText Livelink ECM Consultant)

Responsibilities:

• Performed POC for setting up the ECMP System Infrastructure
• Working on documentation and provided training to Business users and IT Operations for setting up system environments (Development, Test and Production)
• Installation, configuration and maintenance of whole OpenText Livelink software and associated components in Windows Server Clustered Environment (LES, LEA, EFORM, Enterprise Connect, BRAVA etc)
• Livelink administration and maintenance (Storage Management, Health checks, Patch update, Performance check)
• Monitoring, troubleshooting and resolving the user/system problems in production environment and preparing RCA & preventive maintenance
• Developing and running audit/reports
• Evaluating and enabling new features of various Livelink modules to support the business requirements
• Providing helpdesk support, answering trouble calls on various applications & troubleshooting the application issues
• Providing extended hours as required for system changes, upgrade as well as after hours support
• Using CIS model, created folders, groups and permission for various business units
• Livelink System Integration with external systems (SHAREPOINT, LOTUS NOTES 8.5, MS Office 2003/2010, IBM Lotus Notes 8.5 Kofax Accent Capture 8.0 and Adobe LiveCycle etc
• Creation and customization of various search slices for End Users
• Performed the Load testing against the Livelink system using Load Runner
• Administering the whole Livelink system

Confidential

IT Specialist -3 (OpenText Livelink ECM Consultant)

Responsibilities:

• Working closely with different business areas to understand requirements and customize Document Management products as per the requirements. These business area included SONGS, HCM and Finance & IT Administration departments
• Working with users to identify and Document metadata, forms and user profile information for implementation of Enterprise Kofax System for various Business Units
• Involved in the design and development of Entire Kofax System for SCE and involved in customization of various Kofax modules
• Involved in the development of PI Interface module top store the scanned documents to SAP DM/RM and e-Recruiting Systems.
• Establishing and maintaining document classification schemes to include indexing/ searching, systems security, daily bulk loading and monitoring of all interfaces for validation and scanning operations
• Working on defining access controls. Performed role based definition of access rights to individuals and groups
• Working on documentation and provided training to users and IT Operations for setting up system environments (Development, Test and Production)
• Working with business users in definition of UAT test cases and UAT execution
• Coordinated application testing, issue resolution and tracking.

Confidential

IT Specialist -3 (OpenText Livelink ECM Consultant)

Responsibilities:

• Closely worked with different business areas to understand requirements and identify the document metadata, forms and user profile information. Performed POC and Implemented the OpenText Livelink CMP System
• Customized the Livelink DM/RM products using OScript, Web Services Livelink as per the requirements.
• Worked on establishing and maintaining the document classification schemes to include indexing/ searching, systems security, daily bulk loading and monitoring of all interfaces for validation and scanning operations
• Implementation of Community, Information and Security Model for various business units
• Custom utility development for User Management, Reports Management
• Performed the Livelink System integration with various native applications such as MS Office, Lotus Notes,
• Worked on documentation and provided training to users and IT Operations for setting up system environments (Development, Test and Production)
• Worked with various business users in definition of UAT test cases and UAT execution
• Coordinated application testing, issue resolution and tracking.

Confidential

Onsite Coordinator (OpenText Livelink ECM Consultant)

Responsibilities:

• Working closely with different business areas to understand requirements and customize Document Management products as per the requirements. These business area included Legal, Energy, Transmission Accounts Payable & IT Administration departments
• Implementation of 3 tier architecture consisting of Data Tier (Hummingbird Repository i.e. Oracle Database containing DM library), The Transaction Tier (a file storage containing document server) and the Client Tier
• Working with users to identify and Document metadata, forms and user profile information for implementation of Document Management system for various Business Units
• Using Macros, perform integration of Hummingbird DM with MS Office suite (MS Excel, MS PowerPoint and MS Word). Integrating Hummingbird DM with Lotus Notes 8.5 to provide email archiving solution to legal department to manage unstructured business contents
• Working on defining access controls. \Performed role based definition of access rights to individuals and groups
• Working on documentation and provided training to users and IT Operations for setting up system environments (Development, Test and Production)
• Working with business users in definition of UAT test cases and UAT execution
• Coordinated application testing, issue resolution and tracking.

Confidential

Team Lead

Responsibilities:

• Effectively led the .NET Development Team and successfully delivered & maintained high volume solutions for UTL DWDM System using Distributed methodologies.
• Worked closely with client ( Confidential - Iran) and coordinated with subcontractors for requirements gathering and analysis, technical briefings and information exchange.
• Creation of Software Requirements Specification, Software Analysis & Design and Software Design Documents and prepared the action plan.
• Development & Testing of PoC (Proof of Concept)
• Involved in the development of various modules such as Software maintenance & management and history of User, Performance, Fault, Alarm, Configuration (DWDM/NE)
• Creation of MIB Files that contains various objects of DWDM agent to be managed using ASN.1, SMIv1/v2 Notation that complies with TMF814A implementation agreement.
• Mentoring & monitoring the performance of team members
• Data tier management and participated in design reviews in the course of the project
• Provide post-implementation, enhancement and maintenance support to client for application / software

Confidential

Team Lead

Responsibilities:

• Led group of team consisting of 12 Developers and successfully delivered & maintained high volume solutions for this complete in house product using web and distributed methodologies.
• Worked closely with various clients ( Confidential - Iran & BSNL - India) for requirements gathering and analysis, technical briefings and information exchange.
• Involved in the creation of Software Requirement Specification, Analysis and Design Documents for the whole Web based NMS System and preparing the action plan.
• Development & Testing of Proof of Concept.
• Design and development of distributed unmanaged component called “EMSAppServer” using ATL/COM Server that supports as a back-end solution for STM EMS Manager and integrate it into managed .NET client using COM Interop mechanism (RCW)
• Creation of MIB Files for all the STM modules that contains various objects of STM agent to be managed/configured using ASN.1, SMIv1/v2 Notation that complies with TMF814A implementation agreement.
• Involved in the development of Alarm/Performance management for Aggregate card, which includes Multiplex, Regeneration, HOP, LOP sections and Configuration of Cross Connect card, port and NE.
• Data tier management and participated in design reviews in the course of the project
• Provide post-implementation, enhancement and maintenance support to client for application / software

Confidential

Research and Development Engineer

Responsibilities:

• Analysis of the SRS (Software Requirements Specification) and preparing the action plan
• Creation of Software Design Documents for the developed modules
• Development & Testing of Proof of Concept and Web User Interface using ASP.NET Web Service model.
• Design, development various modules such as User Management, PCB Quotes Management, Rate Matrix & Bill calculation, Ordering PCB’s based on PCB’s Specification & Tracking PCB Order,Report management which includes Order history, Re-Order, Quotes
• Data tier management and participated in design reviews in the course of the project

Confidential

Research and Development Engineer

Responsibilities:

• Implementation of communication interface between Data collector & Meter host systems.
• Involved in the design and development of various modules (Management of User, Meter Configuration, Security and Authentication, Reporting of all three phases reading (Both Graphical and table view), Tracking of Meter location and Peak power consumption

Confidential

Research and Development Engineer

Responsibilities:

• Analysis of the SRS (Software Requirements Specification) and preparing the action plan
• Design and development of unmanaged component called “DWDMAppServer” using ATL/COM Server that acts as a back-end solution for all the DWDM EMS Manager
• Involved in the development of various modules such as Software maintenance and management and history of User, Performance, Fault, Alarm, Configuration (DWDM/NE)
• Creation of MIB Files that contains various objects of DWDM agent to be managed using ASN.1, SMIv1/v2 Notation that compliance to TMF814A implementation agreement.
• Data tier management and participated in design reviews in the course of the project

Confidential

R&D Engineer

Responsibilities:

• Involved in the development of Customization of following data sources as per client’s requirements such as ASBChinaCDR Data source and STCSubscriber Data source rating module for PSTN Calls (Metered & International Calls, National Calls to Fixed Phone, National Calls to Mobile Phones Rating, GSM Post Paid & Prepaid Tariff.
• Written AT’s (Acceptance Test cases) for ASBChina CDR Data source.
• Data tier management and participated in design reviews in the course of the project

Confidential

Software Engineer

Responsibilities:

• Analysis of the SRS (Software Requirements Specification) and preparing the action plan
• Involved in the design and development of various modules such as Account aging, tracking of courier Status/Cost/Location. Manual testing for the above mentioned modules
• Data tier management and participated in design reviews in the course of the project