SUMMARY:

• Successfully pushed technology and business process and policies that saved on average of $45k/month in Cloud Billing for a customer’s cloud environment (Azure and AWS)
• Successfully migrated a large team documentation site from one repository to another as well as updating, creating and maintaining documentation for the team.
• Successfully managed system builds, applications deployment and testing for an Enterprise Datacenter Migration to AWS and Azure
• Implemented policies and procedures for production changes, incident management and engagement driving outages/site/customer impacting issues to a 10 - year low
• Streamlined the deployment process between change management, security, development and DevOps to strengthen the testing, security, stability and validation of code prior to production deployment
• Created DevOps Process and procedures following the ITIL Standards for Development, Release Management, Deployment and Support

TECHNICAL SKILLS:

Operating Systems: Windows Server 2003/2008/2012 , Linux/Unix (Ubuntu, RHEL/CentOS, HP-UX, Solaris)

Virtualization: VMWare ESX and ESXi, Hyper-V, Xen Server

Cloud Technologies: AWS (Architecture, CI/CD (Jenkins/Chef/DCOS/Marathon/Mesos), Azure (Architecture, CI/CD (Jenkins/Chef/DCOS/Marathon/Mesos)

Monitoring: DataDog, System Center Suite (2007-2016) - On-Prem/Cloud Deployments (Hooked to OMS in Azure)), Splunk, Zabbix, PTRG, AppDynamics, ELK, DataDog, SumoLogic, Soasta mPulse/CloudTest

Databases: MS SQL Server, Oracle, MySQL, PostgreSQL, Couchbase, DynamoDB, NoSQL (Document DB, Mongo)

CI/CD: Jenkins, Ansible, Chef, Docker, Marathon, Mesos, Octopus, GIT, TFS, Convoy, WebDeploy (MSDeploy) and more

PROFESSIONAL EXPERIENCE:

Sr. Systems/Platform Architect

Confidential

Responsibilities:

• Migrate On-Prem software offering to Cloud (Azure and AWS)
• Automation of deployment/platform build in Azure and AWS using customer service solution as well as managed solution from the cloud provider (VPC Design, Component Design, Network Security and more)
• Architect the current offering to a PaaS/SaaS solution for easy deployment to any cloud service (Azure/AWS/Google/Private Cloud)
• Create custom tools/scripts/automations to ensure success of a fully automated configuration and deployment methodology using automation tools like Jenkins, Ansible, Docker/Kubernetes and more
• Cloud automation with Ansible, Docker, Kubernetes, Artifactory, Bitbucket and more
• Expertise of Azure CLi and AWS CLi
• Manage automated platform build, application deployment with Hadoop and Cassandra

Sr. Lead DevOps Engineer / CI/CD Pipeline Engineer

Confidential

Responsibilities:

• Extrapolated hardware requirements from the Dev team (on-prem and off-shore) to start designing ang building multiple environments in Azure and AWS (Dev, Test01/02, Integration, Stage and Production)
• Completed build of all environments in less than 6 week using DC/OS, Marathon, Mesos, Kubernetes, Chef, Jenkins, CloudFormation and BitBucket.
• Trained the Dev Team, implemented and maintain a completely automated pipeline to support Micro Deployments to all environments using (but no limited too) Jenkins, Selenium Grid, Chef, Docker (DC/OS, Marathon, Mesos), Load Runner and other tools to assist in testing and deployment automation
• Documentation - Documented the architecture, build, deployment, monitoring and reporting
• Confluence and Jira owner - Manage accounts, plug-ins, created custom workflows in Jira and maintenance
• Supported and maintained our Magento (v2) eCommerce Platform on Azure and AWS
• Deployed Datadog, OMS and AppDynamics agents for critical monitoring and alerting for all systems
• Integration of On-Prem/Cloud server/services monitoring and alerting for the IT Team (ADFS, AD, DHCP, Exchange, MS SQL Server, Access and security logging/reporting (automated)

Sr. DevOps Manager/ Sr. Platform Engineering Manager

Confidential

Responsibilities:

• Manager for DevOps responsible for Reviewing, Interviewing and hiring DevOps team members
• Managing resources, projects and training for the DevOps team
• Manage the internal Platform Engineering Team (non-AWS platform)
• Lead Architect for DevOps Cloud Management VPC for single point management, monitoring and deployment from a single VPC for all company AWS accounts
• AWS Services used on a daily basis: EC2, S3, Route 53, Cloud Front, RDS, DynamoDB, Cloud Watch, Cloud Formation, CloudTrail, IAM, Directory Service, WAF, AWS IoT, SNS, SES, SQS and more
• Leader of the process management team who built the framework of applications and processes that unified Release Management, Process Management, Problem Management and Development Bug/Issue tracking standardization for the company
• Technical Resource for CI/CD pipeline design and implementation (Jenkins, Ansible, Docker and so on)
• Became the Confluence and JIRA SME. Designed and managed all DevOps projects, spaces as well as creating unique workflows and transitions for specific project needs
• Designed, Deployed and Maintain a High Availability, scalable Splunk infrastructure in AWS
• Created and maintain all DevOps and Engineering documentation in Confluence with over 600 pages created and/or updated in my first 2 months with the team

Director of Technical Operations / Event Planning and Execution / Co-Founder

Confidential

Responsibilities:

• Ensuring the health, stability, availability and performance of the foundations compute infrastructure
• Free hygiene supplies for homeless and low-income families
• Free clothing for infants, children and adults
• Free housewares supplies like dishes, cooking utensils, silverware and small kitchen appliances
• Information and distribution of other programs to cover needs that are not supplied by the foundation

DevOps Engineer - Level 2 Technology Group - Linux Engineer

Confidential

Responsibilities:

• Recognized as a subject matter expert on Windows/Linux OS and proficient with including OS performance monitoring, tuning, debugging and troubleshooting
• Part of 24x7x365 On-Call rotation
• Able to interpret error messages from OS, Middleware stacks, Performance Management tools and applications to identify root cause and to restore service
• Demonstrated the ability to independently triage highly complex system and application incidents
• Evaluate new application requirements for operations best practices
• Evaluate new system and/or infrastructure solutions for technical feasibility against known requirements and standards
• Managed transitions in role or handle a significant modification to workflow or technology with minimal ramp-up time and with very little guidance.
• Comfortable presenting issues to management as well as peers, both written and verbally in a concise fashion.
• Created system and production documentation, adhering to organization standards.

Lead DevOps Engineer

Confidential

Responsibilities:

• Vendor relations management with various companies - e.g. Keynote, Akamai, Soasta, Yotta, and many more
• Subject Matter Expert for external tools such as Keynote, Akamai (cache configuration, global traffic management, site shield and more), mPulse (Soasta) and many more
• Documentation Manager - Manage all of the documentation for Confidential Corporate DevOps and development teams
• Drove requirement for automation/tooling needs as well as other cross-functional business priorities including helping define, develop and maintain monitoring tools and automation systems within the team
• Collaborate with engineering and other operations teams on ongoing technical initiatives within Confidential .com, Hollandamerica.com, PrincessCruiseLines.com and Fathom.org
• Drove requirements to consolidate the DevOps teams by cross training across various infrastructure platforms (Windows/Linux/Unix)

Sr. Lead Systems Engineer/Lead DevOps

Confidential, Redmond, WA

Responsibilities:

• Support hundreds of thousands of production Windows servers that make up the Bing & Ad Center environment
• Capacity planning & analysis through metric collection through System Center Operations Manager 2012
• Work closely with our SOC/NOC to detect, prioritize and resolve incidents
• Identify and document common recovery procedures for service impacting incidents
• Establish and follow a ROB (Rhythm of Business) to ensure that all break / fix issues are resolved in a timely manner or escalated to the appropriate group
• Develop, communicate and drive Service Improvement Plans to maintain an environment of continuous improvement with a focus on rapid growth, world class quality, and cost efficacy
• Provide team feedback and drive improvements with current tools and process; drive initiatives to the appropriate group for either design and implementation or business risk assessment
• Drive operational aspects of incident management, ensuring SLA’s for time, quality, and customer satisfaction are met in for our global infrastructure.
• Demonstrated strategic thinking, quantitative and analytical skills, team leadership, and collaboration
• Excellent problem resolution, judgment, negotiating and decision-making skills
• Excellent written and oral communication skills with a special focus on customer/client interaction

Sr. Systems Engineer/Architect

Confidential, Seattle, WA

Responsibilities:

• Followed life-cycle oriented processes and procedures
• Implemented test plans, migration plans, and delivery plans
• Network and application troubleshooting
• Prepared design documents and presentations. Clearly describes the design, including rationale for decisions and implications of decisions
• Delivered high-quality solutions to our customers to ensure their investment in technology is consistent with their business objectives
• Provided in-depth technical expertise on large-scale infrastructure projects for enterprise-class clients.
• Assessed and recommend architectural designs/changes to customer systems in response to business or technical drivers
• Delivered project responsibilities in line with project plans
• Contributed to product development and written proposals
• Built relationships with customers to determine business requirements that will drive web site planning
• Worked in an all virtual team environment

Tier 3 Systems Engineer - CX Application Engineer

Confidential, Bellevue, WA

Responsibilities:

• Engineering and operationally supporting new and current customer facing production applications, systems, and supporting infrastructure.
• Systems analysis, such as capacity review, support management, application level monitoring, documentation, and improvement analysis for new and existing production systems.
• Provide extensive troubleshooting, proactively identifying issues and driving them to resolution, as well as accepting escalations for issue resolution, to deter and halt impacts on service delivery.
• Work with software development and 3rd party teams to drive projects into production, implementing and applying engineering and operational best practices.
• Utilizing engineering and operational support expertise to set and improve existing standards and processes for application and systems administration.
• Maintain, Design and Verify all Akamai work (GTM, Kona, Dynamic Page Caching, Net Storage & more).
• Engineering owner of SiteSpect systems, implementation, troubleshooting/configuration management.
• Citrix NetScaler Management: Creation and Management of load balancer for internal/external load balancing.
• Sr. Engineer for Confidential eCommerce Mobile Web and Mobile Applications platforms. ads Double Click - Dart Enterprise Engine 7.5 engineer and system owner.
• Expert with Confidential Operating systems Windows 2003/2008 at Enterprise level Engineering/Administration.
• Remote management of systems and applications.
• Experienced with Apache Tomcat and IIS, JVM and Java.
• Expertise in monitoring enterprise level environments (SCOM 2007).
• Knowledgeable about security fundamentals pertaining to application systems (i.e. SSL, JKS, & Domain Security)

Tier 3 Systems Engineer

Confidential, Bellevue, WA

Responsibilities:

• Remote management of systems and applications.
• Strong Expertise in a web applications environment.
• Expertise in design, implementation, and support of enterprise level transactional E-Commerce systems.
• Expertise in Internet Information Services 6/7.
• Expert with System Center Operations Manager 2007 (RTM to CU3), deployment, management and reporting in an enterprise environment.
• Expert with Caplan to perform analysis of system metrics for Capacity Planning (metric correlation/reporting).
• Experience with SPLUNK for event log analysis, reporting and alerting.
• Experience with Apache Tomcat on Win32/64.
• Experience with Linux (Red Hat Enterprise, Oracle Enterprise and Solaris in an enterprise environment).
• Expertise in performance tuning of web applications using IIS/Tomcat on Windows based systems.
• Expertise in monitoring web applications and systems in a web applications environment.
• Proven expertise with the following scripting languages; VBS, PERL, ASP, ASP.NET, PowerShell and SQL
• Solid understanding of security fundamentals as they pertain to application systems, such as SSL, JKS, and Domain Security.
• Strong interpersonal, presentation and customer service skills.
• Strong organizational skills, with a proven track record of managing and/or facilitating work across multiple functional teams
• Proven support documentation skills.

Tier 3 UNIX WebLogic Systems Engineer

Confidential, Bellevue, WA

Responsibilities:

• Tier 3 Engineer for Confidential Web2Go Portal Platform
• Designed, deployed, maintained and supported over 130 UNIX/Linux servers including Proxy, Database (Oracle) and WebLogic Web Application Servers in a production and lab environment
• Maintained and managed Oracle Streams for Database replication across multiple data centers
• Helped the monitoring team design and deploy HP Open View to monitor the platform and environment
• Calculated alarm thresholds based on load tests and trending reports
• Performed Load Testing with Grinder
• Performed code deployments of Java applications through WebLogic, command line and shell scripts.
• Determined the impact of operational issues and performed detailed root cause analysis
• Conducted self-directed investigations into data irregularities, and proactively identify and resolve potential system problems
• Insured the stability of the operational systems as well as maintain the integrity of the data they contain
• Identified sources and trends of technical problems to prevent future occurrences
• Served as an escalation point for difficult problems and complex inquiries. Acted as a peer group leader to and helped train staff
• Provided 24 X7 support as part of an On-Call rotation

Tier 3 Retail Accounts Applications Analyst/Engineer

Confidential, Bothell, WA

Responsibilities:

• Planned for supporting both applications functionality and capacity requirements in a rapidly growing, changing and complex environment
• Insured the stability of the operational systems as well as maintain the integrity of the data they contain
• Assisted in determining the impact of operational issues and provide input into their resolution via data extraction and quantification
• Coordinated and prioritized all escalated activities, including testing, project management and implementation of system upgrades, enhancements, and bug fixes
• Proactively reviewed infrastructure changes and assessed the risks
• Conducted self-directed investigations into data irregularities, and proactively identify and resolve potential system problems
• Identified sources and trends of technical problems to prevent future occurrences
• Served as an escalation point for difficult problems and complex inquiries. Acted as a peer group leader to and helped train staff
• Took ownership of the issues, through root cause analysis and issue resolution
• Developed solid relationships with infrastructure/operational teams and leveraged the relationships to improve system stability and availability
• Provided 24 X7 support as part of an On-Call rotation
• Developed strong experience working with Oracle on Unix using command line and GUI SQL tools
• Developed a strong understanding of Oracle/Web Logic system administration
• Worked as the lead Application Support Analyst for WebLogic application datacenter migration project
• Troubleshoot and resolve applications issues escalated to our team from Tier 1/Tier 2 on a daily basis
• Perform capacity planning analysis for future growth impacts of our WebLogic servers
• Worked as the lead for new WebLogic application deployment and capacity planning installing and supporting new WebLogic servers

Tier 3 eCommerce Web Application Analyst/Engineer

Confidential, Bellevue, WA

Responsibilities:

• Developed and demonstrated detailed, proactive operations ownership for supported systems, including configurations, monitoring and documentation
• Worked closely with Information Technology and Product Development counterparts on requirements, solution design, issue identification and resolution, problem solving and planning related to production issues and software releases
• Identified security and performance issues at multiple layers of deployment, from hardware, operating environment, network and application
• Provided feedback and guidance to product development teams on adherence to policies, standards, and operational best practices
• Evaluated performance trends and expected changes in demand and capacity
• Established key monitors to insure performance SLAs are met by analyzing, interpreting and summarizing performance data and metrics
• Provided technical expertise in identifying issues that impact service delivery
• Proactively identified top performance bottlenecks and work with cross-functional teams to bring rapid, effective resolution
• Developed and maintained internal documentation
• Recommend and maintained technology related policies and procedures

AdCenter Operations Manager/ Sr. Systems Engineer

Confidential, Redmond, WA

Responsibilities:

• Configured, deployed and maintained an Operations Manager 2007 (SP0 and SP1) environment for production monitoring of over 10,000 servers
• Configured clusters specifically for deployment of Operations Manager 2007 in a fully clustered environment (RMS and MS SQL Database Clusters)
• Deployed multiple environments for dedicated monitoring of specialized applications
• Worked with the Operations Manager 2007 development teams for case study work on the enterprise scalability of the product
• Submitted multiple feature requests and bugs for the Operations Manager 2007 SP0 and SP1 versions as well as many documentation corrections
• Developed a close relationship with EMC Vendors for SMARTS Operations Manager connectors and tie-ins for systems integration
• Developed training documentation for cross training of Tier 1, 2 and 3 teams in the use of Operations Manager 2007 Operations Management Console to manage alerts and maintain healthy system states
• Performed training of Tier 1, Tier 2 and Tier 3 teams in the use of Operations Manager 2007 Operations Management Console to manage alerts and maintain healthy system states

AdCenter Systems Engineer

Confidential, Redmond, WA

Responsibilities:

• Hardware Allocation - Quality checked, patched and distributed thousands of Windows servers to teams and groups on a per project basis
• Windows server patching - Performed regular patching of server pool hardware as well as production and development systems
• Tier 2 troubleshooting and issue resolution escalated from Tier 1
• Installed, configured and distributed SAN space for servers on a per project basis (0.5 - 30TB allocations)
• Installed, maintained & configured IIS6, SQL Server 2005 Enterprise and other server components/applications
• Configured Windows Clustering for SQL 2005 Servers (Active/Passive, Active/Active/Passive, etc.)
• Maintained accurate Asset Management information for server allocation accuracy

Network Operations Center Analyst

Confidential, Seattle, WA

Responsibilities:

• Work as a team member in a 24 x7 x 365 environment to assist in the implementation and support of systems in an Operations Center
• Maintain Windows/Linux Servers in a Development and Production environment in both Full Server and Virtual Server installation environments (VMWare)
• Communicate with management and executive level support for high visibility/revenue impacting issues
• Maintain documentation on existing processes as well as writing and evaluating current documentation
• Monitor and support a global environment across multiple datacenters and server operating systems
• Support and maintain enterprise level eCommerce Web Application Systems
• Support an Enterprise Environment of Clustered ( Confidential ) and Load Balanced systems

Server Operations Center Analyst/Floor Lead

Confidential, Redmond, WA

Responsibilities:

• Work as a team lead in a 24 x7 x 365 environment to assist in the implementation and support of systems in an Operations Center
• Communicate with management and executive level support for high visibility/revenue impacting issues
• Responsible for engaging /following to resolution outage, publicly visible & customer impacting issues
• Monitor and support over 100,000 servers/network devices located in multiple data centers globally
• Support an Enterprise Environment of Clustered ( Confidential ) and Load Balanced systems

Server Operations Specialist

Confidential, Seattle, WA

Responsibilities:

• Work as a team member in a 24 x7 x 365 environment to assist in the implementation and support of systems in an Operations Center
• Deploying, testing and troubleshooting SiteScope monitoring system enterprise wide (versions 7.x/8.x)
• Evaluating and implementing incident management processes to improve issue resolution at the SOC with no intervention from Tier 2
• Spearheaded Standard Operating Procedure documentation initiative
• Created, deployed and managed the SiteScope Aggregator tool
• Assisted with the initial HP OpenView monitoring system deployment into a mixed OS server environment (Windows, Solaris UNIX, HP-UX and Linux)
• Spearheaded operations integration of international properties to conform to the company standard operating procedures
• Supporting an Enterprise Environment of Clustered ( Confidential ) and Load Balanced systems