SUMMARY:

• Hello thereAllow me to introduce myself as more than a resume. My name is Stephen; I am a self - motivated, outgoing, intelligible, rapport-building, communication machine I have exceled in most of my endeavors, personal and professional, simply because I utilize the quintessential methods of evaluating and analyzing, communicating with a team what the goals are, suggesting best practices, and executing tasks properly in an optimized fashion. Confidential has also been paramount to developing a unique skill set.
• I had the unique opportunity to hone my skills to a level where I have trained four separate departments’ personnel. My objective was to develop materials and train a call center team to support clinical trial recruitment efforts for a global phase IV study. I led the team 24 hours to support patients and study sites in North America, Europe, and Oceania to accomplish recruitment goals and keep communications open between patients and the study practitioners.
• After moving on from call center work, I took a position at Turn5 and was quickly promoted to Warehouse Management System Administrator due to my analysis of PowerHouse’s functionality and interactions with various other systems. I have been at the helm of designing, configuring, testing, and launching their custom returns module, the quality control testing module, the kitting module, and have been a driving force behind re-implementing several other features of PowerHouse. I was part of the QA testing team for the home-brew Order Management System (OMS) with a focus on regression testing the integration from the former host system.
• I was offered a position at Camuto Group Distribution's wholesale operation in September of 2015 and accepted excited by the opportunity to expand my prowess beyond ecommerce, and grown with a more thorough understanding of logistics. Upon my arrival, the HighJump WMS was only deployed to the receiving department as well as the eCommerce operation. I was the WMS lead in the deployment to the RF driven system from the paper pick ticket system. I also was tasked with creating training materials, reports, and deploying a ticketing system so that the support teams were able to prioritize any issues during run in phase. The ticketing system had such great results in User Acceptance Testing (UAT), that is was deployed throughout all of Camuto Group, including the corporate center.
• I know there is a wealth of value that I can add to your team in designing, testing, deploying, configuring, and creating solutions to fit your business needs. I thank you for your time, and look forward to speaking with you.

PROFICIENCIES:

Software: Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft Powerpoint, Microsoft Visio, HighJump WMS, PowerHouse WMS, Zendesk, Microsoft Access, SQL Studio

Personal: Rapport building, Creative Solution Design, Crisis Management, Communication, Expectation Management, Leading by Example

EXPERIENCE:

Confidential

Warehouse Management System Administrator

Responsibilities:

• Project Team lead for design and deployment of new WMS
• Phased launch of multiple facilities in complete integrated WMS from paper pick system
• Gathered operational requirements and documented technical specifications to hand off to development team
• QA tested software prior to release to Production environment
• Developed training materials for end users and presented software changes to operations
• Project Team lead for design and deployment of new 680,000 square foot fully automated facility
• Phased launch of fully automated conveyor system with putwall technology
• Gathered operational requirements and documented technical specifications to hand off to development team
• Provided process flow insight during all phases as lead process flow analyst
• Supported two production environments during run-in to ensure regression testing of systems made smooth transition
• Designed and implement new solution for real-time screen displays in receiving allowing for multiple end users to gather data from 1 clean screen about what their function was at that moment
• Researched, Configured, and Deployed Zendesk ticketing system currently in use by all of CamutoGroup
• Designed several management and executive level reports
• Adhoc reporting produced as required

Confidential, Malvern, PA

Warehouse Management System Administrator

Responsibilities:

• Authored several Standard Operating Procedures (SOPs)
• Lead project based work to accomplish a variety of goals on weekends from cycle counts to item relocation and classification
• Promoted from Inventory Control to Warehouse Management Systems Administrator to help software comply to Turn5 Business vision
• Developed and implemented several new processes and modules in PowerHouse WMS and trained users on their functions
• Developed Reporting and Interfaces between WMS, OMS and PIM (Product Information Management)
• Worked on Project team to build custom Order Management System and integrated with WMS
• Designed and Deployed Custom modular Returns module and integrated with OMS and WMS

Confidential, King of Prussia, PA

Call Center Representative

Responsibilities:

• Authored several Standard Operating Procedures (SOPs) for HIPPA compliant call center and site support systems
• Assisted 4 departments through the launch of 3 clinical trials in regards to: Quality Assurance, Call Center Representative, Site Support Services, Project Management, and Marketing including developing metrics packages
• Promoted from Manager in Training to Site Relations Ambassador for Global study to evaluate the efficacy and safety of Investigational Medication
• Assembled, Trained, and Supervised a team of 6 Site Relations Representatives to handle Global Gout Study- was rewarded with promotion to Site Relations Coordinator