SUMMARY:

• Hard Drive Imaging/Cloning (Acronis True Image, Norton Ghost/GhostCast)
• Virus Removal (Rootkit, Ransomware, MBR, Worms, Trojans and Hijackers)
• Microsoft Windows Server 2003, 2008r2, 2012
• Data Recovery and Migration (Defining and Repairing Damaged Sectors)
• Desktop/Laptop/Server Component Upgrades/Replacement (Memory, Hard Drives, LCDs, Keyboards, Motherboards)
• Remote Support (Teamviewer, LogMeIn, Bomgar, RDP and RAdmin)
• Error Handling Procedures (Reviewing Logs for maintaining High Availability)
• Redundancy (Managing/Maintaining Backups, RAID 1, Mozy, Acronis True Image, Carbonite, Symantec Norton Ghost)
• Microsoft Office 2007/2010/2013/2016/365/ OWA
• Peripheral Configuration (Routers, Switches, AP’s, POE, Cameras, Solar Panel Installation)
• Network Configuration/Troubleshooting (Replacing Defective Equipment, Managing Workstations/Servers)
• Mobile Device Support/Repair (Apple iOS and Android)
• Windows Server Troubleshooting (File, Print, Database and Storage Servers)
• Active Directory (Group Policy, Permissions, User Configurations, Trust Relationships)

PROFESSIONAL EXPERIENCE:

Senior Wintel Server Administrator

Confidential, Oklahoma City, Oklahoma

Responsibilities:

• Provisioned Virtual Machines through VMWare, Remote Desktop and Citrix
• Provided Server Room Management through Rack Installations, Decommissions and Upgrades
• Monitored SCOM daily for over 200 Virtual and Physical Machines
• Worked Closely with Network Administrators to diagnose replication issues, Performance Monitoring and Throughput
• Cable Management, Daily Break - Fix situations, and Vendor Relations were also performed daily
• Used Service-Now Ticketing System for ticket creation as well as resolutions

Exchange Administrator

Confidential, Oklahoma

Responsibilities:

• Installs, configures, administers, and maintains Microsoft Exchange Server 2010 on more than 600 Windows Exchange Servers.
• Perform exchange mailbox moves, distribution list maintenance, and balancing database availability groups.
• Keeping information safe; Performs cleanup of unauthorized disclosure of information as requested by user; able to perform purging of several hundred mailboxes at once.
• Performs regular backups of server logs, and maintains multiple copies of exchange databases at all times providing redundancy.
• Provides tier III administration to a platform capable supporting of 4.5 million users and a global address list (GAL) scaled to support 10 million objects.
• Facilitated continuity of operations (COOP) through seamless fail-over clustering execution between 33 sites ensuring mail flow and 99% mailbox availability.
• Performed daily tasks through Remedy Ticketing System, which includes modifying and closing out tickets.
• Advises senior management and customers with calculated plans of action to best resolve enterprise issues, and needed configuration changes.
• Provide customer support for DoD Enterprise Email issues with the Microsoft Outlook Application on workstations and blackberry devices in an Enterprise Environment.
• Applied a mastery level of IT principles, concepts, methods, and practices Windows Server Administration.
• Managed 900+ 2008 Virtual Windows servers responsible for server troubleshooting, log reviewing, patching, and daily maintenance.
• Works daily with Active Directory Users and Computers, DNS, VMWare, Virtualization, HP (iLO), Remote Desktop Connection Manager and SCOM Monitoring and Alerting.
• Working knowledge of DHCP, DNS, TCP/IP, SMTP, SSL for Networking Troubleshooting Purposes.
• PowerShell proficient; create and modifies scripts to manage environment more efficiently.
• Resolve SCOM Alerts consisting of Low Disk Space, Quorum Loss, Failed and Suspended Databases and Server Heartbeat Errors.

Systems Administrator

Confidential, Oklahoma City, Oklahoma

Responsibilities:

• Maintained 50+ Windows Server/Workstations with a customized software solution (APEX) for keeping weights of Aggregate/Sand of various truck types.
• Installed many Peripheral pieces of equipment company wide which consisted of POE cameras, remote printers and Wireless AP’s
• Configured Transcore Readers and RS-422 to Cat5 converters through Putty with command-line instruction.
• Configured Wireless AP solutions for Loader equipment to be able to establish relationships with the APEX software which included using: Motion Tablets, Pico Stations, and Air802 equipment.
• Experience with SQL Management Studio, Performed SQL Queries and SQL database backups/restores.
• Created wireless networks at Dolese quarries, which also included assembling Solar Panel Solutions and Omni-Directional Antennas.
• A Persistent Employee who always offered to do specials projects, cabling jobs, training, as well as other duties.
• Created and Restored Operating System Images to Tablets and Desktop and Windows Server Units in the event of a transition or hardware failure.

Lead Technician / Onsite Commercial & Residential Technician

Confidential, Florida

Responsibilities:

• Performed many Laptop Repairs, Mac Repairs and Screen Replacements.
• Provided Excellent On-site Customer Service to many businesses in the remote area.
• Installation and setup of Windows XP, Windows 7, Windows Server 2008, Windows Server 2012, and Mac OS's.
• Performed Hard Drive Diagnosing, Cloning and Data Recovery.
• Diagnose, quote, and repair client's PC and MAC systems which includes virus removal, hardware replacement data recovery, faulty RAM, and defective motherboards.
• Configuration of Wireless Routers, Switches, Print Servers (wired/wireless) and Repeaters.
• Cabling Projects for local business and commercial clients.
• Thorough diagnostic of PC hardware leading to a proposed treatment plan yielding maximum performance improvement and up to date hardware and drivers.

Senior Technician / Onsite Commercial & Residential Technician

Confidential, Oklahoma City, Oklahoma

Responsibilities:

• Provided on-site and in-store commercial and residential technical services including installation of networks, computers, hardware, software and peripherals as well as direct technical support to end users.
• Performed customer service and store operations functions including opening and closing facility, in-store sales of products and services, financial transactions, credit card processing, cash drawer reconciliation and inventory purchasing and Management.
• Established and cultivate excellent customer relations with all levels of commercial and residential customers through strong knowledge of technical industry and products.
• Reconfigured and troubleshoot existing systems to accommodate additional components to improve technical operations.
• Help desk, Onsite Service Calls, and Remote Support were also widely used and demonstrated.
• Consistently study and self-educate on technology trends and products; implement new techniques to streamline and optimize technical services.
• Setup Active Directory for Custom Built Raid 1 Windows Server Machines, assigning permissions and setting up folder shares.
• Custom built over 2,000 machines, Quality gaming rigs, Workstations and Windows Server Machines with data redundancy.
• Diagnosed Mobile Devices, performed factory restores and replaced components as needed.
• Consistently achieved record sales by providing excellent technical and customer services.