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Service Engineer Resume

TECHNICAL SKILLS:

ADDS, DNS, Azure AD, Azure, PowerShell Scripting, Windows Server: 10/2012 R2//2008 R2/2003, DHCP, DFS, PKI, VMware, Hyper - V, Host Clustering, Guest Clustering, Physical to Virtual (P2V), IPSec, Group Policy, WSUS, SCCM, Backup/Recovery, Windows: Win10/8.1/7/Vista/XP, Symantec, Forefront, McAfee, Bit-Locker, Confidential Office suite.

PROFESSIONAL EXPERIENCE:

Confidential

Service Engineer

Responsibilities:

  • Lead the Domain & Name Services team and engineering regional teams with responsibility to ensure service delivery for the 33 hospitals, 447 physician clinics, senior services, supportive housing and other health and educational services.
  • Responsible for the enterprise architect, deployment, administering and maintaining of ADDS, ADFS, ADRMS, DNS, CA's, DHCP, access solutions, Kerberos Authentication, LDAP, DFS, NTP, and Group Policies.

Confidential

Compute Engineer

Responsibilities:

  • Worked in the Compute Engineering team of which I provided solutions for customer hosted active directory services and private clouds.
  • I was tasked specifically with creating automation scripts for deployment of new active directory forests, domain controllers, and backup solutions.
  • I also worked as a subject matter expert for the underlying Hyper-V architecture, of which the customer private cloud offerings were hosted.

Active Directory Engineer

Confidential

Responsibilities:

  • Served as a subject matter expert on current Windows & Active Directory environment
  • Active Directory architecture design, implementation, maintenance, and support for a large scale environment
  • Build and troubleshoot Windows Server OS, Active Directory, & DNS Services.
  • Identified and tracked problems related to standards and escalated as appropriate: use ticketing, incident, and bug tracking applications.
  • Maintained monitoring tools ensuring they are kept in a working order.
  • Performed routine patching and break/fix work on mission critical systems such as security patching, IPAKs, Service Packs, and vNext operating systems.

Sr. Systems Administrator

Confidential

Responsibilities:

  • Installed, configured, maintained and upgraded various operating systems and applications
  • Supported the PHSW Regions 573 servers.
  • Recognized and troubleshot problems with server hardware and applications software
  • Reviewed and discussed technical issues, assessed and documented recommended changes, SLAs, process and support improvement.
  • Worked with management and team members to develop strategies and initiatives.
  • Assisted in the establishment, documentation and implementation of standards and procedures for performance, security and utilization of computer systems
  • Participated in the evaluation, recommendation and planning for new applications and system infrastructure, ensuring compatibility with the existing structure.
  • Projects:
  • Active Directory users and groups remediation. Created a new AD group structure for a role based access control (RBAC) model.
  • McKesson Patient Folder deployment at PHSW from a hosted solution by McKesson.
  • Active Directory health validation. Included an analysis of the corporations AD structure, sites and services, replication, and DNS. Provided remediation of active directory health failures.
  • Symantec Endpoint Protection rollout.
  • Physical to Virtual migration. Migrated 573 servers from physical hardware and Hyper-V to VMware.
  • Domain consolidation of 14 forests and 18 domains.
  • Replaced and upgraded the corporate ISA server from ISA 2004 to 2006 Enterprise.

Systems/Network Administrator

Confidential

Responsibilities:

  • Provide a wide range of system administrative duties, including support of corporate enterprise applications, databases, desktops, laptops, servers and network equipment.
  • Administrative duties include:
  • Active Directory, Group Policy, DNS, Exchange Server 2010/2007, WSUS, Open VPN, network connectivity.

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