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O365 Exchange Administrator Resume

SUMMARY:

  • Experience in remote Exchange O365/ administration of Active Directory
  • Microsoft Acitve Directory, NTFS permissions
  • AD Migration - clean up\ Support
  • Exchange O 365 2003-2016 deployment and migrations
  • Exchange O365 account administration\ troubleshooting
  • Exchange calendar/shared folder permissions and delegation.
  • Perform/create queries and user account
  • Migrations - Mailboxes, Public Folders, User Profiles
  • Microsoft Azure administration - adds moves, and changes
  • Troubleshoot/resolve escalated Help Desk issues relating to O365
  • Patch management using other tools such as SCCM etc.
  • Skype for business administration
  • RSA Secure ID Mobile Management
  • Onedrive support- trouble shooting
  • Windows Migration Tools
  • ADConnect, Azure AD - setup, and configuration trouble shooting implementing and supporting Microsoft Lync audio and video Mobile Device management (Android, Apple, Blackberry)
  • Service Now problem management system
  • Desktops, laptops, tablets, Window/ Mac servers and their peripherals, mac and pc
  • Evaluate end users privileged access via entitlement reports.
  • VMWare & Hyper V
  • VPN troubleshooting
  • Cisco IP Phone\ Cisco Call Manager - changes
  • Citix- troubleshooting connectivity
  • Cloud\AD\Exchange account administration (modify and mange user accounts and group permission’s).
  • Support Microsoft Active Directory (group memberships, shared drives access, policies)
  • Support, Migrate, Troubleshoot and Install Office 365 administration
  • Support on-premises Active Directory with O365 (DirSync)
  • Troubleshoot all Microsoft products including - Microsoft Active Directory, Exchange, OWA, Lync, and SharePoint administration changes
  • BES administration\ troubleshooting
  • PowerShell \ VB script knowledge
  • Windows Server 2003, 2008/2008R2, 2012/2012R2

PROFESSIONAL EXPERIENCE:

Confidential

O365 Exchange Administrator

Responsibilities:

  • Corporate network for over 6000 end users and executive level clients
  • O365 migrations - remedation, move data, assign licenses -2013 -2016 versions
  • Office O365/ Exchange online - Administration- User Management
  • Microsoft Azure administration - adds moves, and changes
  • Migrations completed - Office 365, 2013 -2016 versions
  • Administration of Microsoft Office 365 workloads (Exchange Online, SharePoint Online, Skype for Business, Yammer, OneDrive for Business
  • Active Directory Preparation, and system clean up
  • Troubleshoot failed migration issues relating to O365
  • Provide assistance to customer in deploying and configuring Microsoft products
  • Provide assistance to customer with migrations, step by step
  • Maintain required support knowledge base documents
  • Provide assistance to international team groups.
  • Evaluate end users privileged access via entitlement reports
  • Trouble Shoot, And Resolve On-Prem Cloud Email issues in a Hybrid Environment
  • Email Restoration
  • Email Account Migration - On-Prem Exchange to Exchange online
  • Trouble Shoot Active Directory - user account access, and permission issues
  • Identity Access Management Setup and delegation of administration, group policy creation and modification, administration of AD, and schema changes.
  • Cloud\AD\ Exchange Server Enterprise account administration (modifies and manages user accounts and group permissions)
  • MS Office Suite, DirSync, AutoDiscover
  • Create, replicate and assign rights of Public Folder
  • Microsoft Online Services (Office 365)\OWA
  • Migrations completed - Office 365 Cloud/MS Lync
  • Cloud Exchange calendar/shared folder permissions and delegation
  • Support, Migrate, Troubleshoot and Install Office 365 administration
  • Microsoft Active Directory, Exchange, Lync, and SharePoint administration changes
  • Configure migration csv files
  • Maintain and update ticket problem management system
  • Remote tools
  • Restore and Recover AD Objects
  • Exchange Server Enterprise: accounts folder archive/creations/ trouble PST issues/create new accounts

Confidential

Microsoft Exchange Administrator

Responsibilities:

  • Corporate network for over 6000 end users and executive level clients
  • O365 migrations - remedation, move data, assign licenses -2013 -2016 versions
  • Office O365/ Exchange online - Administration- User Management
  • Migrations completed - Office 365, 2013 -2016 versions
  • Trouble shoot connectivity to Office 365
  • Cloud\AD\ Exchange Server Enterprise account administration (modifies and manages user accounts and group permissions)
  • Administration of Microsoft Office 365 workloads (Exchange Online, SharePoint Online, Skype for Business, Yammer, OneDrive for Business
  • Evaluate end users privileged access via entitlement reports
  • MS Office Suite, DirSync, AutoDiscover
  • Create, replicate and assign rights of Public Folder
  • Troubleshoot remote connectivity issues regarding windows servers and clients
  • Microsoft Online Services (Office 365)\OWA
  • Migrations completed - Office 365 Cloud/MS Lync
  • Cloud Exchange calendar/shared folder permissions and delegation
  • Support, Migrate, Troubleshoot and Install Office 365 administration
  • Microsoft Active Directory, Exchange, Lync, and SharePoint administration changes
  • Troubleshoot Outlook issues - Administration of mailboxes and Users accounts.
  • Update user accounts permissions via PowerShell script
  • Configure migration csv files
  • Maintain and update ticket problem management system
  • Remote tools
  • Restore and Recover AD Objects
  • Exchange Server Enterprise: accounts folder archive/creations/ trouble PST issues/create new accounts
  • Managing AD security, user rights, local account and security policy
  • Restore and Recover AD Objects
  • Group Policy
  • Migration project management coordination/create technical documentation
  • Migrations completed - Windows 2003 thru 2010 Windows
  • Re-granting user access lost post migration/trouble shooting via MS Lync
  • Migration project support
  • Active directory user account add/ moves/deletions and created NTFS permissions
  • Troubleshoot user account permission issues
  • Migration remediation
  • Exchange: accounts folder archive/creations/ trouble PST issues/create new accounts
  • AD administration (modify and mange user accounts and group permissions) adds, moves and changes.
  • Exchange calendar/shared folder permission and delegation
  • Create/maintain user accounts. Follow up and update end users on the status of pending issues and training end users
  • Troubleshoot Microsoft products Word, Excel, PowerPoint Outlook - version 2003-2007,2013, Windows XP, Windows 2003, Windows 2007/2008
  • File & Print configuration
  • DFS share management/Update AD Schema
  • Maintain requests for new hardware and software. Process requests for moves, new hires and termination
  • Reset passwords, unlock accounts, reset Citrix sessions

Confidential

System Administrator

Responsibilities:

  • Responsible for 3rd level support regarding 4000 users
  • Responsible for Active Directory 2003 user account add/ moves/deletions.
  • Trouble shoot shared permission access
  • Update AD schema
  • Group policy update
  • Create and manage shares and NTFS permissions. Deploy packages via login script.
  • DFS share management
  • AD\Exchange account administration (modify and mange user accounts and group permissions).
  • Cloud Exchange calendar/shared folder permissions and delegation
  • AD object maintenance and troubleshooting
  • Administration of Active Directory
  • Created and deploying packages, download, test and distribute application, system and security patches
  • NTFS and Active Directory scripting
  • AD administration (modify and mange user accounts and group permissions) adds, moves and changes. Enterprise Exchange account administrations - add moves and changes
  • Exchange calendar/shared folder permission and delegation
  • Re-granting user access lost post migration
  • Maintain user accounts. Follow up and update end users on the status of pending issues. Train end users
  • Responsible for contacting customers, and providing info regarding deployment, scheduling
  • Maintain rollout schedule requests and changes
  • AP \Maximo - password unlock\resets
  • Refer high priority issues to 3rd level support. Documents actions by completing forms, reports, logs, and records
  • Log and manage Cisco phone changes\requests.
  • Troubleshoot Microsoft products Word, Excel, PowerPoint Outlook - version 2003-2007, Windows 98, Windows XP, Windows 2000, AND Windows 7

Confidential

Exchange Administrator

Responsibilities:

  • Provide 3rd level support for 5000 users and executive level clients
  • Provide remote support via terminal server and VPN, and refer high priority issues to 3rd level support
  • Active Directory 2003 user account add/moves/deletions and created NTFS permissions
  • Exchange 2007 accounts folder archive/creations
  • AD/Exchange account administration (modify and mange user accounts and group permissions)
  • Enterprise exchange administration, Creation and maintenance of email distribution lists
  • Exchange calendar/shared folder permission and delegation/group policy
  • Maintain requests for new hardware and software. Process requests for moves, new hires and termination
  • Technology Migration Projects, BES Server account admin duties, add, moves, changes
  • Setting up audio/video/teleconferencing equipment for meetings, reset passwords, unlock accounts, reset Citrix sessions
  • Image and rebuild computers/ laptops, Maintain schedule for all maintenance contract clients
  • Deploy packages via login script, Respond and process all email requests
  • Responsible running reports via remedy business objects
  • Troubleshoot (blackberry, Secure ID, RSA Token cards, Citrix, and VPN)
  • Troubleshoot high speed (Cable/DSL & wireless) internet connectivity issues
  • Troubleshoot Microsoft products (Word, Excel, PowerPoint Outlook - version 2003-2007, Windows XP, Windows 2000, 2003/XP/Windows server 2008), Windows 7
  • Manage and control all print queries, create end user documentation as required
  • Perform password resets, Configure desktop machines and network connectivity
  • Responsible for configuring and troubleshooting RCA/VPN remote access software for new users

Confidential

Team Lead\ Account Administrator Support

Responsibilities:

  • Responsible for providing phone and onsite technical support as well as remote support via terminal server and VPN
  • Enter all help desk requests into the Magic Problem Management System
  • Maintain requests for new hardware and software
  • Active Directory 2003 user account add/moves/deletions
  • Exchange 2007 accounts folder archive/creations
  • Manage print que, System reboots, PC and Laptop imaging/RIS
  • Responsible for running problem management reports
  • Trouble shoot Cisco phone issues- resolve telephony issues, patch phone lines
  • Provide support/break fix for over 3000 desktop/laptop computers
  • Responsible running reports via remedy business objects
  • Process requests for moves, new hires and terminations
  • Technology Migration Projects, BES Server Management
  • Setting up audio/video/teleconferencing equipment for meetings, Reset passwords, unlock accounts, reset Citrix sessions
  • Image and rebuild computers/ laptops, Maintain schedule for all maintenance contract clients
  • Deploy packages via login script, respond to and process all email requests
  • Windows Server 2003, 2008/ 2008R2, 2012/ 2012R2
  • Troubleshoot blackberry, Secure ID, RSA Token cards, Citrix, and VPN
  • Troubleshoot high speed (Cable\ DSL & wireless) internet connectivity issues
  • Administer Remote Security Access (RSA) tokens
  • Troubleshoot Microsoft products (Word, Excel, PowerPoint Outlook –version 2003-2007, Windows XP, Windows 2000, 2003/XP/Windows server 2008), Windows 7
  • Troubleshoot email applications (Outlook, Lotus Notes, Group Wise)
  • Troubleshoot Adobe Acrobat, Netscape/ Internet Explorer, and TCP/IP issues
  • Perform password resets, configure desktop machines and network connectivity
  • Responsible for (new accounts) / modification / deletion of all LAN accounts (AD, Notes, Exchange)

Confidential

Technical Support Analyst

Responsibilities:

  • Responsible for providing phone and onsite technical support for over 3500 users
  • Manage and update problem management system
  • Provide remote support via terminal server and VPN
  • Troubleshoot Cisco phone issues
  • Provide support\break fix for over 3000 desktop\ laptop computers
  • Work with software and hardware vendors to request service
  • Process requests for moves, new hires and termination
  • Reset passwords, unlock accounts, reset Citrix sessions, Image and rebuild computers/ laptops
  • Create and manage group policies, respond to and process all email requests.
  • Enterprise Exchange account administration – adds, moves and changes
  • Troubleshoot Microsoft products (Word, Excel, PowerPoint Outlook –version 2003-2007, Windows XP, Windows 2000, 2003/XP/Windows server 2008), Windows 7
  • BES Server Management
  • Troubleshoot (blackberry, Secure ID, RSA Token cards, Citrix, and VPN)
  • Administer Remote Security Access (RSA) tokens
  • Troubleshoot high speed (Cable\ DSL & wireless) internet connectivity issues
  • Troubleshoot email applications (Outlook, Lotus Notes, Group Wise) versions 2003-2007
  • Troubleshoot Adobe Acrobat, Netscape/ Internet Explorer, and TCP/IP issues
  • Manage and control all print queries, create end user documentation as required
  • Responsible for managing Windows desktops in an Active Directory environment
  • Creation and maintenance of email distribution lists

Confidential

Technical Support Analyst /Account Administrator

Responsibilities:

  • Provide phone technical support for over 5000 users. Manage and update problem management system. Respond to email requests
  • Image and rebuild computers/laptops
  • Working with software and hardware vendors to request service
  • Troubleshoot Microsoft products (Word, Excel, PowerPoint Outlook –version 2003, Windows XP, Windows 2000, 2003/XP)
  • Troubleshoot email applications (Outlook, Lotus Notes, GroupWise)
  • AD administration (modify and mange user accounts and group permissions) adds, moves and changes. Enterprise Exchange account administrations – add moves and changes
  • Responsible for managing Windows desktops in an Active Directory environment
  • Create and manage shares and NTFS permissions and deploy packages via login script
  • Troubleshoot blackberry, Secure ID, RSA Token cards, Citrix, and VPN
  • Edit and update tickets in the Remedy Problem Management System
  • Create Metric reports from the Remedy Problem Management System
  • Provide coaching and mentoring on ticket handling and problem escalation
  • Configure desktop machines and network connectivity

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