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System Administrator Specialist Resume

Newport News, VA

SUMMARY:

  • A highly organized, take - charge professional with more than six years of Information Technology experience.
  • Strong problem solving and decision making skills with the ability to develop and implement effective action plans.
  • Commitment to detail in doing the job right the first time in completing all projects.
  • Excellent communication and presentation skills.
  • A team leader and team player, providing motivation and training by example. Currently certified with CompTIA A+.

TECHNICAL SKILLS:

Software: MS Office, Excel, PowerPoint, LANDesk, Kaspersky Firewall and Backup, Citrix, Mac OS X

Operating Systems: MS Windows 7/8/10, Windows Server 2008, 2012 R2 2016, Linux (Red Hat/Ubuntu)

Networking: Cisco Routers and Switches, VPN, NIPR, SIPR, LAN/WAN/WLAN, TCP/IP, Ethernet

PROFESSIONAL EXPERIENCE:

System Administrator Specialist

Confidential, Newport News, VA

Responsibilities:

  • Installs new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, software, etc. in accordance with standards and project/operational requirements
  • Perform daily system monitoring on 56 servers and 20 VMs, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
  • Performs ongoing performance tuning, hardware upgrades, and resources optimization as required. Configure CPU, memory and disk partitions as required.
  • Performs regular file archival and purge as necessary.
  • Regular patch management on server 2003, 2008, and server 2012 in a test VMware environment.
  • Builds and maintains 20 Citrix VMs in multiple Xen farms.

Information Technology Technician

Confidential, Newport News, VA

Responsibilities:

  • Assisted customers resolve problems with computer hardware and software (backup for help desk).
  • Monitored hardware and software on LAN/WAN systems.
  • Performed back up, recovery, and system monitoring.
  • Analyzed and recovered system when malfunction occurs.

Geek Squad CIA Service Technician

Confidential, Williamsburg, VA

Responsibilities:

  • Creates service tickets using the NOVA tracking system.
  • Assists clients over the phone and counter with IT related questions.
  • Provides computer hardware and software solutions to fit customer needs.
  • Conducts Apple software and hardware training for new customers of Apple products.

Help Desk Technician

Confidential, Hampton, VA

Responsibilities:

  • Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Resolved technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Installed, modified, and repaired computer hardware and software.
  • Walked customers through problem-solving process.

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