Network Engineer Teams Lead Resume
Ashburn, VA
SUMMARY:
Over years of experience as a network engineer in 24x7 NOC with management and hands - on experience. Proven track record of success in designing and managing robust network architecture and infrastructure and bridging information technology benefits to solve business challenges while managing costs and risks.
TECHNICAL SKILLS:
- Cisco Aggregation Service Router series.
- Cisco routers (675, 2600. 1700, 1800 series, A),
- Cisco switches (2900, 3500 and 6509 series),
- T1/T3
- DSL
- IDSL
- RADSL
- ATM
- NETCOOL
- Frame Relay
- TCP/IP
- PPP
- BGP
- OSPF
- DNS
- Gateway routers
- Fiber Optics
- NETCOOL
- Unix
- RedBack routers
- Netobia
- Flowpoint
- Adtran
- Remedy ticketing
- ETMS ticketing System and BAAIS Ticketing System
PROFESSIONAL EXPERIENCE:
Confidential
Network Engineer Teams Lead
Responsibilities:
- Utilize Remedy, Spectrum, Verizon porter, share point and Microsoft outlook to react in monitoring and troubleshooting clients network
- Manage of a group of 19 Network Engineers with the responsibilities of generating new tickets or updating old one and follow up with latest status till resolved clients issued
- Sound Understanding of TCP / IP and the latest protocols and standards
- Ability to support network for Windows, Linux, and Unix environments
- Excellent interpersonal, oral and written communication skills
- Fast in detecting and fixing network faults
- Ability to work in team-oriented and collaborative environment
- Excellent experience with installing and troubleshooting software and hardware
- Answer clients incoming phone call, address their concerns, update them on ticket status and steps taken to resolve the issue, creating CCIR report none technical report to top management
- Monitor Clients Network, create trouble tickets and route them to responsible Tier
- Key contributions include troubleshooting of complex LAN/WAN infrastructure that include routing protocols EIGRP, OSPF and BGP.
- Migration for Frame-Relay/ATM network to MPLS based VPN for customer’s WAN infrastructure.
Confidential
Network Engineer Teams Lead
Responsibilities:
- Identify and resolve failing high-capacity circuits
- Validate and document the client’s network issues and problems
- Monitor Clients Network, create trouble tickets and route them to responsible Tier
- Update clients on their trouble tickets status and estimated resolve time
- Utilize Cascade and React in monitoring and troubleshooting client network
- Document network activity on daily bases and steps taken to resolve any issues and pass it down to next shift.
- Assigned daily text to teams member and followed up solving any concerned
- Sending non-technical reports every hour to top management, and update them at the end of the day including shift turnover.
Confidential
Network Engineer
Responsibilities:
- Maintain and troubleshoot Sprint global IP Services Network.
- Identify and resolve failing high capacity circuits within Sprint domestic and global IP Network.
- Process and resolve routing connectivity problems including application timeout, Inability to connect, latency, packet loss and bouncing circuit.
- Create customer trouble tickets on outages identified via network management systems, tools and reactive calls received from the user help desk.
- Test and isolate physical layer level circuit issues in the Business WAN/LAN, MPLS Network, Telco Local Loop and customer in-house wiring as well as test and repair hardware issues in the customer WAN/LAN environment.
- Provide customer status on ongoing issues every hour.
- Tools used, React, ISA Portal, NetCool, NRM, NAST, TRS, Trams and Focus.
Confidential
Network Engineer
Responsibilities:
- Configure and design network infrastructure for the World’s first 4GMobile enterprise Network.
- 3rd level support for DS1\DS3 lines delivered by Telecom vendor using REACT-2001 and provides analysis report.
- Documentation and testing access security controls and change management to ensure SOX compliance.
- Designed configuration for Cisco 6515 switches and provision the IP Aggregator routers.
- Support the field technicians in testing the backhaul of the network.
- Configure the Ceterus 8212 and 1530 for different VLANs and VCGs.
- Utilizing Netcool for network monitoring and management as well as Motorola EMS and Samsung WSM.
Confidential, Ashburn, VA
Network Engineer
Responsibilities:
- Utilized HP-Open view to configure and design network infrastructure for the world’s largest ISP global network.
- Team lead of 3 in troubleshooting Verizon corporate client’s networks through digital access cross connects (DACS).
- Identify and resolve failing high-capacity circuits.
- Handle and resolve complex customer problems and complains.
- Process and resolve routing connectivity problems including application timeout, Inability to connect, latency, packet loss and bouncing circuit.
- Organize, monitor and control activities during outages including identifying the problem and initiating disaster recovery procedure.
- Function as escalation engineer responsible for resolving critical link down and processing, analyzing and distributing trouble tickets.
- Identify and troubleshoot customer problem covering such areas as routing, failed Circuit and performance issues.
- DNS setup and configuration for client’s enterprise networks.
- Proficient with (Remedy and ETMS).
- Documentation for actively supporting: Dial Broadband and VOIP circuits.
- Monitored clients enterprise network infrastructure utilizing (i.e. Netcool, Espresso and Cascade) for alarm handling and trouble shooting in the NOC environment.
- Provide technical support to the sales department assisting with the problem resolution for new client.
Confidential, Alexandria, VA
Network Support Engineer Level II
Responsibilities:
- Built and maintained the trouble shooting policies and procedures of Intelligent Microwave Radio trouble shooting team.
- Architected and designed enterprise Microwave Radio networks.
- Lead a team of 7 people in proactively troubleshooting of client's network.
- Troubleshoot wireless network connectivity for clients.
- Led the analysis of complex network issues (including degradation and microwave radio issues).
- Validate and document the client’s network issues and problems.
- Recommended to the client support the immediate solutions to overcome T1 & T3 network failures.
- Network surveillance and optimization utilizing HP-Openview.
- Aided Field Operation Technicians in diagnosing and timely repair of faulty equipment’s.
- Website monitoring and hosting.
- Built and maintained microwave radios at the client’s sites (SNMP, AMU, Hughes-PMP, Siemens, PMP, Giganet, and Telink 155).
Confidential, Herndon, VA
Network Operation Center (NOC) Technician Level II
Responsibilities:
- Lead team of 5 people in trouble shooting WinStar network & client sites.
- Analyzed & monitored Radio Frequency (RF) engineering and Field Operating Tech (FOT) in troubleshooting microwave radio networks (TX Power, AGC levels)
- Responsible for ensuring high availability, fail over& disaster recovery.
- Responsible for testing the troubleshooter network infrastructure.
- Utilized Remedy ticketing system to document steps taking in troubleshooting Winstar network and client sites.
- Utilized knowledge of Telecom Business solution in hosting client’s web sites.
- Monitored WinStar network and clients site all over using HP-Openview and Windows NT 4.0s
- Monitored congested network and clients sites.
- Supported the network pre certification team obtain clients and sites information before trouble shooting them.
- Lead the weekly NOC meeting.
- Ensured the availability of the ODU/IDU units at client sites.