SUMMARY:

Over years of experience as a network engineer in 24x7 NOC with management and hands - on experience. Proven track record of success in designing and managing robust network architecture and infrastructure and bridging information technology benefits to solve business challenges while managing costs and risks.

TECHNICAL SKILLS:

• Cisco Aggregation Service Router 1000-12000 series.
• Cisco routers (675, 2600. 1700, 1800 series, A),
• Cisco switches (2900, 3500 and 6509 series),
• T1/T3
• DSL
• IDSL
• RADSL
• ATM
• NETCOOL
• Frame Relay
• TCP/IP
• PPP
• BGP
• OSPF
• DNS
• Gateway routers
• Fiber Optics
• NETCOOL
• Unix
• RedBack routers
• Netobia
• Flowpoint
• Adtran
• Remedy ticketing
• ETMS ticketing System and BAAIS Ticketing System

PROFESSIONAL EXPERIENCE:

Confidential

Network Engineer Teams Lead

Responsibilities:

• Utilize Remedy, Spectrum, Verizon porter, share point and Microsoft outlook to react in monitoring and troubleshooting clients network
• Manage of a group of 19 Network Engineers with the responsibilities of generating new tickets or updating old one and follow up with latest status till resolved clients issued
• Sound Understanding of TCP / IP and the latest protocols and standards
• Ability to support network for Windows, Linux, and Unix environments
• Excellent interpersonal, oral and written communication skills
• Fast in detecting and fixing network faults
• Ability to work in team-oriented and collaborative environment
• Excellent experience with installing and troubleshooting software and hardware
• Answer clients incoming phone call, address their concerns, update them on ticket status and steps taken to resolve the issue, creating CCIR report none technical report to top management
• Monitor Clients Network, create trouble tickets and route them to responsible Tier
• Key contributions include troubleshooting of complex LAN/WAN infrastructure that include routing protocols EIGRP, OSPF and BGP.
• Migration for Frame-Relay/ATM network to MPLS based VPN for customer’s WAN infrastructure.

Confidential

Network Engineer Teams Lead

Responsibilities:

• Identify and resolve failing high-capacity circuits
• Validate and document the client’s network issues and problems
• Monitor Clients Network, create trouble tickets and route them to responsible Tier
• Update clients on their trouble tickets status and estimated resolve time
• Utilize Cascade and React in monitoring and troubleshooting client network
• Document network activity on daily bases and steps taken to resolve any issues and pass it down to next shift.
• Assigned daily text to teams member and followed up solving any concerned
• Sending non-technical reports every hour to top management, and update them at the end of the day including shift turnover.

Confidential

Network Engineer

Responsibilities:

• Maintain and troubleshoot Sprint global IP Services Network.
• Identify and resolve failing high capacity circuits within Sprint domestic and global IP Network.
• Process and resolve routing connectivity problems including application timeout, Inability to connect, latency, packet loss and bouncing circuit.
• Create customer trouble tickets on outages identified via network management systems, tools and reactive calls received from the user help desk.
• Test and isolate physical layer level circuit issues in the Business WAN/LAN, MPLS Network, Telco Local Loop and customer in-house wiring as well as test and repair hardware issues in the customer WAN/LAN environment.
• Provide customer status on ongoing issues every hour.
• Tools used, React, ISA Portal, NetCool, NRM, NAST, TRS, Trams and Focus.

Confidential

Network Engineer

Responsibilities:

• Configure and design network infrastructure for the World’s first 4GMobile enterprise Network.
• 3rd level support for DS1\DS3 lines delivered by Telecom vendor using REACT-2001 and provides analysis report.
• Documentation and testing access security controls and change management to ensure SOX compliance.
• Designed configuration for Cisco 6515 switches and provision the IP Aggregator routers.
• Support the field technicians in testing the backhaul of the network.
• Configure the Ceterus 8212 and 1530 for different VLANs and VCGs.
• Utilizing Netcool for network monitoring and management as well as Motorola EMS and Samsung WSM.

Confidential, Ashburn, VA

Network Engineer

Responsibilities:

• Utilized HP-Open view to configure and design network infrastructure for the world’s largest ISP global network.
• Team lead of 3 in troubleshooting Verizon corporate client’s networks through digital access cross connects (DACS).
• Identify and resolve failing high-capacity circuits.
• Handle and resolve complex customer problems and complains.
• Process and resolve routing connectivity problems including application timeout, Inability to connect, latency, packet loss and bouncing circuit.
• Organize, monitor and control activities during outages including identifying the problem and initiating disaster recovery procedure.
• Function as escalation engineer responsible for resolving critical link down and processing, analyzing and distributing trouble tickets.
• Identify and troubleshoot customer problem covering such areas as routing, failed Circuit and performance issues.
• DNS setup and configuration for client’s enterprise networks.
• Proficient with (Remedy and ETMS).
• Documentation for actively supporting: Dial Broadband and VOIP circuits.
• Monitored clients enterprise network infrastructure utilizing (i.e. Netcool, Espresso and Cascade) for alarm handling and trouble shooting in the NOC environment.
• Provide technical support to the sales department assisting with the problem resolution for new client.

Confidential, Alexandria, VA

Network Support Engineer Level II

Responsibilities:

• Built and maintained the trouble shooting policies and procedures of Intelligent Microwave Radio trouble shooting team.
• Architected and designed enterprise Microwave Radio networks.
• Lead a team of 7 people in proactively troubleshooting of client's network.
• Troubleshoot wireless network connectivity for clients.
• Led the analysis of complex network issues (including degradation and microwave radio issues).
• Validate and document the client’s network issues and problems.
• Recommended to the client support the immediate solutions to overcome T1 & T3 network failures.
• Network surveillance and optimization utilizing HP-Openview.
• Aided Field Operation Technicians in diagnosing and timely repair of faulty equipment’s.
• Website monitoring and hosting.
• Built and maintained microwave radios at the client’s sites (SNMP, AMU, Hughes-PMP, Siemens, PMP, Giganet, and Telink 155).

Confidential, Herndon, VA

Network Operation Center (NOC) Technician Level II

Responsibilities:

• Lead team of 5 people in trouble shooting WinStar network & client sites.
• Analyzed & monitored Radio Frequency (RF) engineering and Field Operating Tech (FOT) in troubleshooting microwave radio networks (TX Power, AGC levels)
• Responsible for ensuring high availability, fail over& disaster recovery.
• Responsible for testing the troubleshooter network infrastructure.
• Utilized Remedy ticketing system to document steps taking in troubleshooting Winstar network and client sites.
• Utilized knowledge of Telecom Business solution in hosting client’s web sites.
• Monitored WinStar network and clients site all over using HP-Openview and Windows NT 4.0s
• Monitored congested network and clients sites.
• Supported the network pre certification team obtain clients and sites information before trouble shooting them.
• Lead the weekly NOC meeting.
• Ensured the availability of the ODU/IDU units at client sites.